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AARP

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Consumer complaints and reviews about AARP

trochenx Send email
 
Nov 11, 2016

AARP

I renewed my AARP membership on October 1, 1916. To this day I have not received my membership cards. The check was for #43.00 and it was already cashed. All I keep getting are notices in the mail to renew my membership. Is there a solution to this. There is no phone number to be found on who to contact. Thank you.
memelove2 Send email
 
Oct 5, 2016

free gift

I am so happy to see all these complaints because I thought Iwas making a mountain of a mole hill over this I too have been a member for almost 20 years and I feel sort of like a sheep because i have been just going along with out really thinking about it and when I realized that I renewed my membership that I had just shortly before renewed " for the free gift " that I couldn't even give away I called to explain that I had just renewed but it was not the time to renew and I got the run around .And you are right these so called free gifts that are really expensive when you figure what it cost for membership of a usless organization are so cheep you might get them at the fair in a grab bag ,I am happy to be able to vent these feallings but I wish Someone would take notice and do something about this problem.
DianaOwens Send email
 
Sep 22, 2016

"Free Gift"

What the heck is this "free gift"? I just received my gift and, for the life of me, I have no idea what I am suppose to be using these small, weird, mesh top bags for! Please don't waste membership money on something so absurd--what a waste!
DJL Send email
 
Sep 5, 2016

free gift

Just received my "free" gift for renewing my AARP membership! Is this a joke? I have spent more time than I should have to trying to figure out what to do with these weird blue cloth zip bags with ventilation. My husband and I laughed to the point of hysteria trying to come up with an idea of what on earth they could be used for! It has left me knowing I will never give another penny to AARP, despite any other benefits. AARP would have been better off not sending me anything!
ngerard Send email
 
Sep 2, 2016

Homeowners Insurance

My mother has a homeowners insurance policy on her home. After helping her change policies, we found out AARP was charging her OVER $4,000 a year for homeowners. We found a new policy for her UNDER $2,000, with the same coverage. Nothing like taking advantage of the elderly, WHEN they are supposed to be helping them. Well, they are being dumped.
mcanali Send email
 
Aug 27, 2016

No free gift received!

I also joined AARP with the promise of a free day bag. They processed my payment with no problem, but I have never received my free day bag or any other gift from them. This is an unacceptable practice for AARP, taking advantage of the older and elderly population. They should be ashamed of themselves and the attorney general needs to put an end to this. They will never get another dime out of me nor will I lend my support to any of their programs or endeavors. Buyer beware!
angryashell Send email
 
Jul 28, 2016

Gift bag

What a joke !!! It's more like a gift wallet. Sure doesn't look ANYTHING like the picture,filled with several items. I'd be lucky to get a sandwich in it !!!!!! STOP wasting our time and money on such useless trickery. I have reported you to my states BBB., for bait and switch. What has happened to you? You use to be a reputable org.,looking out for seniors' rights. Now it seems you waste OUR money on useless gifts and countless membership mailings. A forest must cry every time you do a MONTHLY bulk mailing!! Please stop this waste and become,once again, the great org. you once were and not a money grabbing SCAM !!
juliet32428 Send email
 
Jun 23, 2016

constant renewal reminders

I have the same complaint as everyone else. We get constant hokey red cards asking us to renew, I go online and my account is paid up until September 2016 (it's June) we never got the "gift" last year, even after several email conversations and phone calls-no gift. They are nuts and for what, a bunch of dead trees because they send out far more paper than any other company I know. We will not be renewing in September. They hare not the company they used to be.
susieq610 Send email
 
Jun 21, 2016

Day Bag AARP Free Gift Never Came

I suspected this all along and wish I had internet searched beforehand. I do not even need any of the AARP services/discounts they supposedly provide. The promotional item looked exactly like a shopping purse I use so I thought for the price of a membership it was worth it. Well after 3 months and several emails -- no gift has arrived. I just cancelled my membership so now I have to wait 3-4 weeks for my refund check since that is the way I paid. If I had used a credit card it would take 2-3 billing cycles which is ridiculous. However, I could have called Discover Card today and they would have given me an immediate refund -- so wish I had used credit card payment instead. I suspected this outfit was a scam that preys on seniors while supposedly helping them. I despise bait and switch/deceptive practices which is against the law. Anyone from AARP been prosecuted for this. I think I will contact the Illinois Attorney General. Everyone in each state should do the same. Predator companies are the lowest.
Annabelle Send email
 
Jun 9, 2016

They are disorganized

I'm puzzled. I received a "gift" today from AARP, supposedly for renewing my membership. It is four funny little mesh bags and I have no idea what they are to be used for.

Actually I'm not upset about the "gift" -- I didn't renew my membership to get the gift. What does bother me, though, about AARP is that they do not seem to keep accurate track of membership. I renewed about a month ago. Today I received a letter asking me to renew. And I know that I will receive at least one of these letters every month. And in about January they will start writing and saying I had better renew quickly -- my subscription is about to expire (in four or five months!).

I like their magazine, though.
Georgina17 Send email
 
May 3, 2016

"Insulated Travel Bag"

I just opened the little mailer that included my free gift of a supposed "Insulated Travel Bag." Now I am trying to figure out what in the world anyone thought someone could do with it. It would hold a can of soda, but without there being any kind of top to the bag, it wouldn't keep it cold long. Perhaps the open pocket design was intended to allow me to put a soda bottle in instead and accommodate the height, but then the bag isn't tall enough to insulate more than the bottom half of a 20 oz bottle. And we still have the open top. Maybe it was intended to use inside of a cooler to keep the perspiration of the bottle off of other things in the cooler, so as a drip catcher. I suppose that could work, but then why is there that crazy strap connected to it? Is that so I can fish the little bag out of the bottom of a cooler?

Regardless, it would have saved me time to not have received this useless item and it would have saved AARP money to not have handled and mailed it. Please stop advertising and distributing this trash that goes directly to landfills.
mamazepp Send email
 
Apr 27, 2016

Don't Waste the Postage

I am feeling the same pain and wasted $$ as the others on this post. I think that AARP should just stop wasting their (OUR) money on such a cheap freebie that is upsetting members. In fact, I wasn't going to renew this last year and then finally decided to when I got the postcard (Another wasted postage paid item) offering the cool freebie. Well, i am using the bag (If you can call it that) with a plastic grocery bag as the liner to clean my cat box. Yup. I feel that it works perfectly for that and it makes me happy every time I empty the toilet goods from my dear cats into the AARP travel bag. The furthest it travels is from the litter box to the trash. :) Save your dough people. Use it to pay the difference if you were going to get a limited discount anyway.....
GLENCLOVE Send email
 
Apr 26, 2016

aarp is nothing but a scam

I quit this outfit several years ago. #1 - Their "hotel discounts" were exactly the same thing I can get being a veteran or using my AAA card. #2 - The cell phone company, consumer cellular, that they endorse is a ripoff too. #3 - The insurance companies they endorse are more expensive than my regular State Farm premium for nearly identical coverage. AVOID THIS aarp OUTFIT LIKE THE PLAGUE!! YOU HAVE BEEN WARNED!!
bephran Send email
 
Jan 27, 2016

Insulated Travel Bag Complaints

Just received membership package to join or renew AARP but for some reason I wanted to check out the insulated Travel Bag first. The first thing I noticed were all "BAD" complaints about this supposedly free gift (travel bag). What really gets me, AARP has not responded to any of these insults. Is this company really legitimate? I need to hear something from this organization. Do they intend to defend themselves? I may never rejoin.
lifespeedsup@yahoo.com Send email
 
Jan 24, 2016

Misrepresented gift

The" Insulated Travel Bag" I received looked nothing like the membership promotional literature. Instead I received a cheap, good for nothing bag. How can AARP stoop so low? You bet I'm not renewing my membership with such a deceptive company.
lifespeedsup@yahoo.com Send email
 
Jan 24, 2016

Chincy Bag

I did not receive an "Insulated Travel Bag." Instead I received a cheap bag that is good for nothing. I decided to try a membership because of the bag incentive. You can bet I'm not renewing my membership with such a deceptive company!
shaniff Send email
 
Jan 13, 2016

travel bag

Thank you so much everyone for doing the right thing and posting your opinions. I was about to sign up my father in law based on the travel bag. But , after reading everyone's opinion I don't think I will sign him up with an organization that's supposed to be a well trusted organization playing marketing games. AARP just lost a potential client.
annabrice Send email
 
Nov 8, 2015

Welcome Gift

I am a bit relieved to see all these complaints because I honestly thought the same thing. I started to research online to see if I could find a photo of the item because I threw out the postcard once I filled out the application. The free gift I received for enrolling looked nothing like the photo in the postcard I received with the promo. So it was a bit disappointing when I received it.

From one marketing person to the marketing department at AARP -- no one likes to feel like they were mislead. If you are going to offer a free gift, make it a good one. The photo, if it is indeed the same item (doesn't look like it is), was a super favorable photo that must have really been enhanced with great lighting or positioning or even photoshop. It's just a bad marketing practice and my first customer experience with AARP is an unfavorable one. I will now always be suspicious of any "deals" you offer.
annabrice Send email
 
Nov 8, 2015

Free Gift Was Not What I Expected

I am a bit relieved to see all these complaints because I honestly thought the same thing. I started to research online to see if I could find a photo of the item because I threw out the postcard once I filled out the application. The free gift I received for enrolling looked nothing like the photo in the postcard I received with the promo. So it was a bit disappointing when I received it.

From one marketing person to the marketing department at AARP -- no one likes to feel like they were mislead. If you are going to offer a free gift, make it a good one. The photo, if it is indeed the same item (doesn't look like it is), was a super favorable photo that must have really been enhanced with great lighting or positioning or even photoshop. It's just a bad marketing practice and my first customer experience with AARP is an unfavorable one. I will now always be suspicious of any "deals" you offer.
kayg76 Send email
 
Oct 13, 2015

Alleged travel bag

Seriously AARP, the cheap, actually VERY cheap bag I received looked nothing like what you advertised as a gift for renewing/joining. Have read previous remarks and it seem everyone has same complaint. Someone did say "buyer beware". What I find so interesting is the complaints goes back years so I guess folks at AARP ready don't give a dam. DON'T offer anything if you can't have a accurate photo with dimensions, etc. Better still DON'T offer anything. Didn't need the "travel bag" but thought it would be handy to keep in the car with some small essentials for traveling. Las t time I renewed received some piece of junk which I can't even remember what it was except what ever it was supposed to do, it didn't. Save your money and spend it on dong something useful to protect our Social Security benifits - which I myself paid into for 50 plus years.
nasdjag Send email
 
Oct 12, 2015

Traval Bag = Marketing Ploy

I've read ALL the reviews. But what really caught me eye are the ones that seem to blame the consumer for not doing their "research" and maybe that's true to a fault. My question is why should they/we? First of all, AARP is a well recognized organization that is supposed to have their senior members and future senior members best interest at heart but most importantly their marketing should be something we trust. In this case, that trust was broken by their marketing ploy and a play on words. In my opionion a potental new member of an organization such as AARP should not have to scrutinize a product from AARP even if it is free. We all know what the word "Travel Bag" means. And yes they do come in various sizes and colors. Some have wheels and some don't.. However when a trusted organization such as AARP offers a free "Travel Bag" we the consumer do not expect to receive an insulated lunch bag. If AARP is going to offer a free bag then call it what it is. In this case it's an "insulated lunch bag" that the consumer can travel with. This is a plain and simple marketing ploy with a play on words. Shame on you AARP for not calling it what it actually is - a "LUNCH BAG". We are seniors who by the complaints trusted you in delivering a travel bag as we know a travel bag. When we go to a store to purchase a travel bag, we do not go in the store and purchase an insulated lunch bag. Nor do we go to the store to purchase a lunch bag and purchase a travel bag as we know a travel bag. Again SHAME on you AARP and those of you who suggest that the senior population should have done their homework. Homework should not have to be done if AARP simply called it what it actually is "A LUNCH BAG". Just call it an insulated lunch bag not a travel bag and I'm sure the complaints will stop and your senior population that has not complained (and I'm sure there a many) will not be disappointed when they receive the lunch bag when they expected a travel bag. Please stop misleading your members. PLEASE.....
egenevap Send email
 
Sep 23, 2015

Travel/lunch bag

Received this bag with no zippers as shown in the picture, today, 9/23/15, and it is a joke, but so is AARP. I joined only because friends have aarp and they get some good discounts so I knew I would get my $16.00 back within the year. I had second thoughts on joining even knowing about the discounts, but saw the bag and thought they might be honest this time. Well, no surprise as they were not honest with me in the past. I will take the blame, should have realized they would not change. They are not a group one can trust. I will not renew with them. I am too conservative minded and they are always throwing curve balls. Would ask for the $16.00 refund but don't believe I would hear from them.
Mad716 Send email
 
Sep 3, 2015

RUDE

Every time I have had to call in to ask a question on behalf of a client, they have continuously been RUDE on the phone. Very sarcastic.. don't want to deal with the problem, or give you another number to call. We try to help our older clients by assisting them with their requests only to be treated very unprofessional on the phone. I had a man by the name of Steve who was not very polite at all. And this is the 3rd or 4th time I've had someone of this unprofessionalism. AARP should understand that the older generation has many questions understanding their coverage and should better service their customers!!!
Victimized Send email
 
May 7, 2015

Travel Bag! AARP

Ripped OFF! The travel bag can barely hold one sandwich!! Talk about ripping off the elderly! AARP is the worst!!
Anne Kelly Send email
 
Apr 15, 2015

TRAVEL BAG?????????

I received the travel bag what a joke. you should get A prize when if you can figure it out It is worth about $!.or less and I don't think the dollar store would carrie this item and I thought I was getting something special after Twenty yr.with AARP.
THANK U

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