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Consumer complaints and reviews about ABSA

Lotay Send email
Feb 23, 2012

Bad service

1. I have complained numerous times about ABSA ATM machines continuously being out of paper or off line at month end. I end up having to go to the oppsition who does not seem to have this problem. 2. Attitude of some ABSA branches & head office is poor when it comes to customer service complaints. 3. ABSA policy now requires me to not only give my ID or drivers lisence but also to complete a form before I may be issued with a bank statement. For security reasons I do not opt for Internet & cell phone banking. This is most irritating and a waste of time. I agree fraud is at the order of the day but there must be a simpler system e.g. finger print scanning etc. This is primitive and raises my blood pressure when a long faced help desk employee has to help me, and this for a statement. By the way - I asked that my accounts be linked, was assured there is no problem yet it gives me error message on ATM. So whether I go inside bank or at ATM I am stuffed in getting what I need. Have raised this with bank manager and regional manager and the policy remains, I have to complete the form. I am beside myself with anger over this. Find other ways to check my security. Cust. Serv. useless!
Rozz Atanassova Send email
Feb 23, 2012

Bad service

Thank you very much for your feedback. Please note that we are active on our Facebook page (http://www.facebook.com/Absa.Bank
) and we encourage you to engage with us there, alternatively please e-mail your details to taft@absa.co.za and we will get in touch with you.

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