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Accentus

United States

Consumer complaints and reviews about Accentus

MTSlave Send email
 
Feb 23, 2012

Not a living wage

okay, now we have complaints and in Canada we are working as contractors. They now moved our team of about 40 people to a new system and from one day to the next tell us that even the transitional training fee for training on new systems/accounts is being waved. We are now expected to work for 4/hr for the next couple of weeks until we get used to the system and the system flaws are being ironed out. They give us prep talks so we keep going, slaving away. Yes, I know we are contractors but changing rates like that and make us work for less than minimum wage. How can we get this changed. I already contacted several institutions that deal with labor law and nobody seem to be able to help.
Caesar Chavez Send email
 
Feb 23, 2012

Not a living wage

I have been working as a transcriptionist since 1984 and used to be paid $20/hr working in a hospital. I now work for a U.S. company that was recently bought by Accentus and have been making 1/2 that amount. I do not work as a subcontractor but have experienced much of what is cited in this long list of complaints against Accentus. I am wondering if Accentus will soon change our status to subcontractors so that they won't have give us any medical benefits. We have about the same rights as farm workers before Caesar Chavez. The medical benefits we do have come with $100 co-pay for visits to anyone except a primary care provider. That is no benefit at all. In these times of high unemployment, I am fortunate to have a job but I am aware on a daily basis that I am being taken advantage of and being paid less than minimum wage for the time I spend on this job. They can get away with this by citing that their contract with us says that we are paid solely for the lines we produce. What appears to me to be illegal is that there is a long list of things that are considered part of our job but don't produce lines and for which we are not compensated. When I listed for myself all the things I do that are part of my job but which don't produce lines, it showed that I spend, AT THE VERY LEAST, 30 minutes a day without being compensated for my time. The company's software frequently fails, and we are expected to use our vacation time or work on weekends or outside our scheduled hours to make up for that. I love this work, but we are no longer compensated adequately for what was once a profession at which a person could make a decent living.
Nyclim Send email
 
Feb 23, 2012

Not a living wage

I'm sorry to hear that Accentus has expanded beyond Canadian borders and is how making the lives of our neighbouring MTs difficult! Unfortunately for us Canadians, many hospitals are dumping in-house MTs for Accentus due to cost savings, which is similar to American doctors sending transcription to India. The virtual machine crashes frequently and I was lucky to have a day where I spent less than an hour on misc. stuff without getting compensation, like logging no dictation files, sitting around waiting for IT help, waiting for the team lead to get back to me on something, or waiting for a job in my inbox. Unit clerks don't work for free during lulls, how come we do??

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