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Account Assure

United States,

Consumer complaints and reviews about Account Assure

Richard price Send email
Feb 18, 2014

HSN Account Assure credit card fees

My 93 year old aunt has a HSN (Home Shopping Network) credit card with something called Account Assure, which costs her almost two percent a month, 24 percent a year, for pay-off insurance on that HSN credit card. That is in addition to HSN/Comenity
Capital Bank "standard" 26.99 percent annual interest charges.

That means her credit card balances are charged about 51 percent in interest and fees per year, or more than 4 percent
a month!

The Mafia, in the old days, has been reported to have charged less!

Shame on HSN! Shame on people who work for, and help, HSN take such severe advantage of our elderly relatives and friends!
upset customer Send email
Jan 28, 2013


I have an account assured for my avenue credit cared and in mid December I first notified them and got at benefit number and them mailed them all my documents with the benefit number listed on each document. I then made a call to them on December 28th 2012 to find out the status of my case and was told that they had not received anything nor do they show anything as me having a case. The benefit # i provided is not correct and I advised them that it is from a letter that they sent me so how could that be, Well after a very long and frustrating conversation with several persons I eventually spoke with a young man who advised me that the best thing to do is to re file and that he would send me a new form and that he would also give a $25 courtesy credit to my account in the meantime thanked him and told him ok. On 1/4/13 received the form completed it and faxed it over this time on 1/8/2013 to the 888=633=0674 # with the new benefit # they provided on 116/2013 they advised me that my case was approved and that my account would be credited within 7 business days by electronic check. I waited for 7 days and called as I did not see anything in my account on line = the lady told me that it would be there by 2:00 pm that Friday 1/23/2013 so I thanked her and hung up. On 1/28/2013 I checked my account and it was not there so I called Account Assure and spoke with the Manager - Greg - I told him that its 9 business days and I have a letter stating that it would be 7 so why is it not there - he started to tell me that there is something that they received on the 22nd in the mail and that he need to check it so i told him that I have this letter that states it has been approved and then he said that he would call me back before he hung up I asked what was it that he received on the 22nd went to check and he could not tell me as it did not show anything. He said he would find out and call me back later with both answers as to what and when the money would be deposited. As far as I am concerned Account Assured is not really assure and reliable as they say one thing and do not come through The $25.00 that they said they were going to give me I am still wait on and as a result of them not making the deposit of the money in a timely manner I am now being charged a late fee on my account. I would have made a payment to my account if I had known that they were not going to make they payment on time as they had stated in their letter.
This is not right and someone should do something about this.
GeorgiaHundhausen Send email
Feb 23, 2012

Insurance/Protection Service

I hIave account assure for my Peebles credit card. In November account assure sent me an email and said if I spent $40 they would give me a $20 credit. It wa supposed to be posted on my December statement. It was not on my statement and I have called them 3 times and keep getting the run around. Today I talked to a supervisor and he said I never filled out the paperwork and sent it back in to get a gift card. It was not supposed to be a gift card. He is supposed to call me back this afternoon but Idoubt that he will. I will keep calling them until I get my $20 and then I will cancel. I will never use account assure again .
DawninOrlando Send email
Feb 23, 2012

Insurance/Protection Service

Apparently when I signed up for my Avenue Credit Card, the sales person (who is on a commission basis for this service) signed me up for a "protection" service called Account Assure. This protection is supposed to pay off my account in the event of loss of employment. I receive my Avenue Credit Card statements online and usually just make the minimum payment. The Account Assure fee does not show up anywhere on the main page or payment page.

When I lost my job I obviously did not know I had this service or I would have used it to cover my Avenue balance. It wasn't until over after a year of unemployment that I finally couldn't even manage the minimum payments anymore that I found out I had Account Assure and had been paying for it for years. Now that I found out and am asking for coverage, they are saying that the claim was filed too late. I have proof of the date of my unemployment and as I was covered at the time of becoming unemployed (which I can prove, and did send proof of to both Account Assure and Avenue), they should honor my agreement and balance as of that date. I never received any information or terms from them until after they canceled my service and denied my claim.

Also, these agreements should be signed up for completely separately from signing up for your credit card on site, instead of as a slight extra that a commission based salesperson can add without your knowledge.

They should provide either a refund for the amount paid to Account Assure as I obviously did not even know I had it (or I would have used it when I became unemployed) or settlement of my Avenue account.

Redcats, Avenue and World Financial Network National Bank are also responsible as they allow this to happen to their clients.
Jullbully Send email
Feb 23, 2012

Insurance/Protection Service

I also had Account Assure for my Lane Bryant account. I became unemployed when my company closed.They did pay, but they don't pay your balance like they let you think, they go back to the date I became unemployed and paid the amount due at that time. Because they did not pay the balance when I requested the help they kept racking up the late fees and tons of other fees. I paid the card off and cancelled my account. Lane Bryant's clothes are cheaply made and overpriced anyways. I will never use Account assure again and If I am contemplating getting another merchant card and they offer account assure I will not get that card.

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