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ACS a Xerox Company

United States,
Oklahoma

Consumer complaints and reviews about ACS a Xerox Company

Phillip B. Send email
 
Feb 23, 2012

Wrongful Termination

I was employed with ACS a Xerox Company for over 6 months. During that time many rules and regulations were setup inside the call center located in Yukon, OK. Most of the rules and regulations were put into effect without the knowledge of the company we were working for (US Cellular.) On 3/26/2011 I was called into the office of one of the Operational Managers who then informed me that I was being placed on suspension due to misconduct. The misconduct was that after receiving a call from a customer, I deliberately hung up on them. The OM advised that I would be placed on suspension until a full investigation was completed. This happened at 230pm and the following day at 1036am I received a text message from my immediate supervisor advising me to call him. After calling him I was advised that the investigation showed that I had hung up on customers and was being terminated. After speaking with the Oklahoma Employment Security Commission I was advised that I wouldn't be able to receive benefits due to being fired. The investigation that ACS had given to them showed that they looked at a total of 25 calls and 2 of which had been released. ACS refused to complete a full investigation and couldn't prove that the calls weren't hung up due to system error (since the systems are always crashing and malfunctioning.) This company is a huge company ans some of the centers might be well worth working there. Just be cautious when applying to the Yukon, OK branch. They are more interested in making sure the have the right number of staff present then to worry about employee relations. Just an FYI.
Bejj Send email
 
Feb 23, 2012

Wrongful Termination

I was employed with ACS a Xerox Company for over 5 months. On 6/26/2011 I was called into the office then informed me that I was being placed on suspension due to misconduct. The misconduct was I gave out information to a non verified account they also said I did not note the account and gave the wrong information The supervisor advised that I would be placed on suspension until a full investigation was completed. I received a text message 3 days later from my immediate supervisor advising me to call him. After calling him I was advised that was being terminated. I applied for and got Unemployment that the OM decided he wanted to fight, Under oath the OM and one of the Supervisors was caught lying the call showed I did nothing they accused me of and transcripts were given to me from the Tribunal This company is a huge company it represents a lot of the Other calls centers like Sprint and some of the centers might be well worth working there. They lie about raises that they never gave not even to this date, and if you do not do what they want they lie to fire you,

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