I had ADT equipment in my home at the time of purchase not under any contract. I was married at the time and called ADT to set up service it was put in my husbands name, but the bill was drafted from my account with Chase Bank. After the divorce I had some stalking issues with my ex-husband and started changing all the accounts that were in his name . I called ADT and explained the issue to them (this was the ADT # that calls me when my alarm goes off, so supposedly NOT a third party). I asked what we could do about the situation. I was told that I could start a new 3 year contract with them and they would wave the early termination fee for the old account under his name since it was the same equipment etc. I agreed and signed the contract. They subsequently drafted $735.44 in termination fees from my account.

I called the same number I had called before, and was told oh they were sorry and would refund the money to my card (the same one they drafted from) in 3-5 days. Yea you guessed it, 5 days and no funds, so I called again, was told oh no the paper work was filed wrong they would file it correctly and process my funds in 3-5 days (expedited). 5 days later, no funds. Called again, by the way each of these calls take over an hour, was transferred twice and finally got to a "manager", who told me she had fixed the problem again with the 3-5 days. OK 3-5 days later, guess what, no funds. Next call same number, get second manager who tells me those funds were never drafted from your account (like I'm stupid, but wait it gets worse later), also told that they had already sent me the funds, also told that a third party needed to reimburse me and they had no contact info for that third party, so I three way with Chase who tells them yes the funds were drafted by ADT and the exact day they were drafted, so again promised 3-5 days, but this time they sent me an email saying they were processing my refund. After 3 days called again (caught on now not waiting 5 days), transferred EVERYWHERE, once again told the funds were never drafted, once again three way with Chase, who tells them that indeed the funds were drafted by ADT and the date, they transfer me to a "manager" this time at corporate.

Chase tells her the conversation is being recorded, she says, "oh, we don't allow recorded call" OF COURSE NOT!, she said I'm not sure how you got through to me this is corporate, she was pretty surprised. She gets the whole story AGAIN, and verification from Chase, she gives me her employee number and says if I fax her my bank statement showing the funds were taken out by ADT she would refund my money, Chase tells me the exact date to print on my statement and fax and I agree, she says as soon as she receives the fax she will start the refund and it will again be 3-5 Days. Oh my 3 days later and no funds.

I call back and I am once again told that they never took the funds from my account and I am are you ready for this LYING and they don't owe me anything. Yea at this point went ballistic. So transferred to another manager in corporate in customer service who told me she would fix and gave me her name and direct line, same story 3-5 days. We are a week later and over a month in at this point and she won't return my phone calls and the account shows that they put the money back and shows that they never received funds and shows they have my bank statement. It was also implied again today that I was lying to them. So today they also told me that my contract is different from my ex-husbands and has no bearing on that contract. My ex was never on my account at Chase, and were were legally divorced when they took the funds out of my account so you tell me! I have no hopes of getting my money back and am now stuck with a three year contract for security against a psycho ex-husband with a company THAT CANNOT BE
TRUSTED.

NEVER USE ADT THEY ARE A SCAM.