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agoda.com

Indonesia

Consumer complaints and reviews about agoda.com

yustitia Send email
 
Dec 24, 2015

Hotel Scam from Agoda

I booked in Agoda.com with booking number 84079174 and 84005767. It is the same hotel actually. We just book it separated because before we had a plan to stay for 2 night only, and we decide we will go earlier and we booked another night. This hotel is dirty, smelly, and it is the worst hotel we have visited. We decided we wont stay in that hotel, because that hotel is just dirty. We complain to Agoda by email and also by costumer service. I called the costumer service said that she couldnt contact that hotel because the hotel phone number is not right, or different person. How can big website such Agoda.com has affiliate partner with such a hotel. We just went out from hotel because there was no one there, no security, no receptionist, no one. Is it a hotel scam or what? I cant believe i have such an experience with Agoda.com for the first time.

Is it possible that Agoda can't comfirm to the Hotel? Such an amazing hotel partner and with incredible hotel quality.
Since the first time i saw the hotel, i realized something is wrong.
Hopefully Agoda will listen to me this time since i already call and send bunch of emails.

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