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agoda.com

Singapore

Consumer complaints and reviews about agoda.com

Scott Taylor Send email
 
Aug 23, 2014

YOU HAVE NO RIGHTS

Agoda, like most Hotel booking engines get 17% of every booking. They are owned and operated by public listed company Priceline and this ONLY objective it profit.

Book with care, read all the Cancelation and Booking Policies.

Agoda, like Priceline take names of Hotels and Resorts and use them in their Google AdWords accounts. Search most Hotels on Google and you will likely see a paid Agoda ad for that Hotel or Resort. In a lot of cases Agoda DO NOT have a relationship with that facility but simply use their name to route traffic to their website. This IS ILLEGAL but since they pay over a million dollars a month to Google nothing or no one will stop them from doing this.

There will be a backlash, not only on Agoda but Google. Every dog has its day.

Good luck to you and I hope you. Oh and Mrs. Lenny Husin who posted above. Best NOT to post your Credit Card details anywhere.
jlau Send email
 
Aug 12, 2014

Faulty System & Dishonest

The deadline of my hotel booking was 3 Aug. I tried to cancel my booking on 23 Sep but didn't work out. I sent an email to Agoda on 1 Aug reporting the fact that I thought I cancelled the booking on 23 Sep but it didn't work. Subsequently I went on the site immediately to cancel the booking and a message was prompted stating my booking was cancelled and even worked out the amount to be refunded. So I thought it was done finally and waited for the confirmation email. It was a Friday so I finished work for my weekend break expecting the confimation email would come. By the time I got back to work on Monday (4 Aug) then I realized the email never came and the booking was still live and too late to cancel by then.

I called Agoda in Singapore and they offered no help with the situation, nor trying to explain the situation to the hotel. Subsequent emails back & forth repeating the same thing that since I cancelled the booking within 3 days I will have to pay the first night. If they care to look into the logic behind the whole thing and checked their system log they would find that the system did issue an on-screen confirmation which I trusted.

I have no confident on Agoda anymore and I will not use it anymore.
Their rate is not cheap and their server is slow and often hang up, so don't use them as there are many other good online booking agents which have far better response then them. I don't want to see anyone loosing out like I did.
enilorac74 Send email
 
May 26, 2014

False Bookings

I have a villa with a page on Tripadvisor and Agoda have attached someone else's villa to my tripadvisor site. People are booking this other villa thinking it is my villa and i am getting phone calls almost daily and emails very often about their stay details. Agoda have know about this for 6 weeks and still haven't done anything about this. My Tripadvisor site is for Villa Echo Beach - http://www.tripadvisor.com.au/Hotel_Review-g311298-d1597897-Reviews-Villa_Echo_Beach-Canggu_Kuta_Bali.html and once you fill in dates, you can see that Agoda are selling someone else's villas on my Tripadvisor site. I am not only losing bookings but people are getting very angry with me as they cannot contact the villa they have booked as they already thought they had booked with me. It's getting out of hand.
hussainabualsaud Send email
 
Jan 25, 2014

Changeing of booking

I have a complain regarding my booking
In 11Jan2014 i made my booking through Agoda in Splendor Hotel Apartment (booking ref. 42243039) and same time i receive the confirmation, i was surprised to receive a call from Agoda on 19Jan2014 (the day of my trip ) that Splendor Hotel are not ready to welcome me and Agoda will try to find me another place, new booking made to Home to Home Hotel Apartment and i have no other choice to say no, Agoda inform me that they will pay the difference if any and i found that i paid more amount , i'm not happy with this and i have a bad importation about booking through Agoda as they confirm booking and they keep me waiting 9 days to tel me about changing of my booking .

Regards,
gunawanwijaya Send email
 
Dec 29, 2013

autodebit my credit card

My name is Mrs. Lenny Husin and my husband Mr. Gunawan Wijaya
I booked hotel at Garden Permata Hotel location Bandung Indonesia, dated 27 December 2013.
I reserved 2 room , but the bank debit my card 3 room.
Please pay me back 1 room.
My card :
HSBC PLATINUM VISA
NO : 4096 7501 4077 0550

Please cross check the hotel :
GARDEN PERMATA HOTEL , BANDUNG , INDONESIA

PLEASE give me answer to my email :
lenny.husin@yahoo.com
And
gunawanwijaya1928@yahoo.com
And
weikhangcen@yahoo.com

Tq.m
True Believer Send email
 
Dec 18, 2013

Confirmed booking not availible

Booked a apartment over christmas week back on 12 August 2013. Rang apartment hotel, and there is no booking in my name!!
Phone Agoda who insist there is......... Hotel provides detail of advising them of this on the 13 August, 2013 Agoda acknowledge this by email to them.
Agoda does NOTHING - keeps my MONEY and I find out 4 days before arriving. Is this deceptive and misleading conduct??? Now I believe my challenge will be getting my money back cause they have held it under false presences for the past 4 MONTHS. IF YOU

DONT EVER EVER USE THIS COMPANY IF YOU WANT SERVICE AND A SECURE BOOKING
gowry Send email
 
Mar 20, 2013

refunds

hi i;m gowry i have book a room at hotel fragerance at kovan..but i cancel the hotel booking early one week.
nw till nw i didnt get my refund ,its almost 1 month, i all ready email to get my refund but now the
agoda saying ask to check the hotel , the most worse part hotel mention they dont take the amount..pls refer to agoda..they keep pushing here n there....i need my refund.
User191516 Send email
 
Mar 31, 2012

dishonest

I made a hotel booking through agoda.com, and changed from 2 rooms to 1 room, and got a confirmation from agoda.com and an attached file that it is one room.

This was confirmed when i reached the hotel which the hotel showed me the information they received is 1 room.

The charges to my credit card was 2 rooms.
when brought up to agoda, the first reply was:
"The charges were correct as per my request"

The second reply was putting the blame on the hotel that the hotel has arranged for 2 rooms.

The third reply was they were going to check with the hotel to confirm.

And there isn't any reply from them after that.

Obviously dishonest.
User925935 Send email
 
Mar 31, 2012

dishonest

We booked accommodation with Agoda.com in the UK and our credit card was charged. The next day, we received an email from the accommodation requesting that we complete an attached form which required credit card information and copies of passports and information on arrival time. How unusual is that? An hotel directly asking a guest for this information without going through Agoda.com. We called Agoda and they told us not to provide the information. They asked that the requesting email be forwarded and that they would look into it. We told them that we no longer wanted to stay at this property because the had not been honest about the additional required information plus they have NO reception on site for guest arrival. After 4 days, no word from Agoda. I called them in the UK from Canada 3 times at my expense but they did not help. They kept me on hold for almost 20 minutes on the last call and never returned. Email arrived later asking we wait a further 48 hours. We had already requested a refund because this hotel had deceived its guests by withholding important important during the booking process (especially about no guest reception), still no response! It seems that Agoda.com is just stalling for time and has no intention of resolving the issue. This is unprofessional and deceptive business practice. $500 dollars CDN later, we are still in limbo and have no confidence in this Agoda.com. BEWARE...if you have a complaint, they will stall you until time runs out and you will not be treated fairly. In fact, they excel at passing the buck and ignoring you. Don't use Agoda; just move on to a professional booking site and avoid the ripoffs. I read that they are affiliated with Priceline. If this is true, then I have serious doubts about Priceline. NEVER USE AN OFFSHORE BOOKING SITES DUE TO FEW OR NO LEGAL RECOURSE FOR SHADY TRANSACTIONS! USE EUROPEAN OR NORTH AMERICAN SITES ONLY.
Schristia Send email
 
Feb 29, 2012

Cancellation Policy

On 17 Jan 2011, I booked via Agoda website a superior room at Orchard Parade Hotel - Singapore for 1 night. But a minute after booking, I found out that the room's price you advertised varied greatly from what's charged on my credit card. The display says SGD$177, but it's charged as SGD$214.33(USD$161.59)There was no explanation of why the charge differs so greatly, no clear breakdown of why that is.

I immediately cancelled my booking and sent email to Agoda stated my reason of cancellation in the original complaint on Jan 17, 2011.
A few minutes later, I received a cancellation notice stating that my booking has been cancelled by their system and the payment for this booking, less all applicable cancellation fees will be refunded to my credit card within 10 working days.
On Jan 18 2011, I received an email from a person at the Contact Centre Spesialist - Agoda Customer Response saying that they already received my email and noted the cancellation made via self - service link but he didn't clarify about the price mismatch.

Based on these two emails, I considered my booking was successfully cancelled and would receive the refunded payment within 10 days.

On 7 March 2011, I checked with my bank and according to them they still haven't received the refund from Agoda. I emailed Agoda Customer Response asking them about the payment refund. They told me that there will be no refund for this booking as per hotel policy, the booking is non-refundable and can't be amended or modified.

If this is not refundable, the website shouldn't allow me to cancel. Why on their cancellation notice they mentioned about payment will be refunded within 10 days and said nothing about this non-refundable. And, why the contact centre specialist who replied to my cancellation email, also did not let me know about this. If they indicated this on the cancellation notice, I would continue my booking I initially made with Agoda since it was a non-refundable.

I was expecting myself to deal with a honest business here. Unfortunately, I can hardly think of such about Agoda at this point - first charging me beyond what's advertised. Second, refusal to refund my money by stating illogical argument.
Vicky Flores Send email
 
Feb 29, 2012

Cancellation Policy

hi i'm vicky flores. my member id is 1434470. i have a problem with my booking id 15455655 with royal plaza hotel bec i booked only a room with an extra bed and we are 5 all in all. i booked only a room bec my 2 sons are not sure whether they will stay with us or not bec i have a friend and her family also coming to hongkong. they have invited my 2 sons to stay in their hotel. however royal plaza hotel will not allow us to stay in one room. i didnt want to book another room bec of the uncertainty whether my 2 sons are staying with us. but if royal plaza hotel will require us to get another room, do you think its possible just to book us to a bigger room so we can all be together in a room should my sons decide to stay with us. i am also trying to minimize my hotel expenses. pls advise and see what agoda can do. i am also willing to transfer to another hotel if royal plaza will give a full refund of my payment. furthermore i was advised that royal plaza is undergoing renovation and it will cause noise disturbances from 8am to 6pm which will be very inconvenient for my family. thank you for the kind assistance.

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