I booked two rooms on march 5, 2012 for april 17 to
April 22, 2012 for 3 days at the Agoda.com then on
March 7, 2012 I cancelled both rooms and ask for
A refund they told me "This booking is Non-Refundable
and cannot be amended or modified. Failure to arrive at
your hotel will be treated as a No-Show and no refund
will be given (Hotel policy). BS!!! I cancelled everything
One month in advance!!! BS!!! So what I did I called Altavista
De boracay hotel ask the manager to get a refund but the
Manager of the hotel told me they have nothing got to do about it..
Its all about Agoda!!! This is BS!!! I hate you Agoda!!!

This is the first time I have left a review for a company, however I feel that I have to do so.

I booked 1 night in a hotel on the 22nd Feb for a stay on 25th with Agoda. When i received the email confirmation it was suddenly apparent that the 'fantastic' price they displayed on the website did not include tax or charges as their UK competitors do.

For the same price I was able to book a room with the hotel directly and have it include breakfast.

I immediately canceled my booking through Agoda - which was a very quick and easy process. However they now refuse to refund my money as it was within 7 days of the trip.

Elizabeth from customer services appears to have sent me a soulless cut and paste response to my enquiry.

There is absolutely no point in using Agoda - there are cheaper options elsewhere and the customer services is obviously terrible.

Don't do what i did. I will be continuing to try and claim my £149 that I have been charged for nothing.