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Airphil Express (Online booking)

Philippines

Consumer complaints and reviews about Airphil Express (Online booking)

Willy Sy Send email
 
Feb 25, 2013

ERRONEOUS PASSENGER NAME

Good evening Sir / Madam ;

I booked On Line today for the following passengers : Ms. CECILIA TALIDANO DEGALA and Ms. NICA MARIE CARMEN LORILLA under Flt 2P 384, CEBU-ILOILO on 08 April 2013 mfor a Total Amount of Php 3,036.00.

I used my VISA Credit Card inj as much as they do not have their own Credit Cards.

Much to my SURPRISE, when I printed the ticket, it was my name, WILFREDO SIANSON SY and Ms. NICA MARIE CARMEN LORILLA, that appeared as passengers instead.

Please make the necessary correction.

Hoping for your prompt action on this request.

Thank you very much.

WILFREDO SIANSON SY
email add : willysy2006@yahoo.com

P.S. This is my 2nd email today, since I haven't received any response yet.
Joy Santidad Send email
 
Feb 4, 2013

Double Transaction Charges

Further to my complain with double transactions/online-booking with Reservation Code:ZXNAOE & EJOOMX..
Note: Please cancelled my one (1) transaction considering that it is the same period travel and same person.
For your information. Thank you so much.


ARLYN JOY M. SANTIDAD
Passenger/Complainant
User923341 Send email
 
Mar 28, 2012

No customer Support

good day, , , ask ko lang po kung ano ang gawin ko na may mali ang name ko sa pag book ng amo ko, , , ang na book nya ay, MARIE TERISA MARTEL, , but ang nasa pasport ko ay MARIA TERISA MARTEL...online booking po ito nag amo ko, , , , ito po ang resevation code ko, CKMERP, , bukas napo ang flight ko, , , , salamt, , ,
Cant Review/print Itinerary Send email
 
Mar 21, 2012

No customer Support

Good day! why i cant print and review my itinerary?
Rose Cimafranca Send email
 
Mar 14, 2012

No customer Support

Hi Airphil express, please help me how to can cancel my double booking, I booked online last night but i ddnt notice that it was double booking... the first time I booked it appears "error" that's why i booked it again, I got surprise when i open my email account I receive 2 emails from airphil confirming my booking... here is the locator Nos. IKCOGE; IJKGCU, kindly please cancelled it. Thank you!
Jobeth Send email
 
Mar 12, 2012

No customer Support

HI! This is in connection with the double booking of ticket from Manila-tacloba tacloban-manila.
Reservation code: PVFFMN & EZYAWW
In this regard may I request to your good office to cancel of 1 (one) scheduled booking and further request, that the payment of the said booking will be credited back to the card holder..
i booked ticket online almost 1hr ago. una ngbook ako ng ticket in the end of the applicatin nkalagay expired kya inisip ko cguro nga ksi natagalan ako ng pagtype ng information. dalawang beses kong tinignan ung email ko walang confirmation kaya ginawa ko inulit ko para maavail ko un ticket agad pagtapos kong ulitin pagkita ko s email ko dalawa n ung confirmation nagulat ako kaya ginawa ko tumawag ako agad s hotline ng airphil. biligay sakin itong onlinesupport@airphilexpress.com. ito daw makakatulong skin para mapacancelled ko ung accedent n doble booking.
reservation code: PVFFMN
reservation code: EZYAWW
PAKI CANCELLED PO UNG RESERVATION CODE : EZYAWW
GOD BLESS


JOBETH
Jobeth Send email
 
Mar 12, 2012

No customer Support

hi!
i booked ticket online almost 1hr ago. una ngbook ako ng ticket in the end of the applicatin nkalagay expired kya inisip ko cguro nga ksi natagalan ako ng pagtype ng information. dalawang beses kong tinignan ung email ko walang confirmation kaya ginawa ko inulit ko para maavail ko un ticket agad pagtapos kong ulitin pagkita ko s email ko dalawa n ung confirmation nagulat ako kaya ginawa ko tumawag ako agad s hotline ng airphil. biligay sakin itong onlinesupport@airphilexpress.com. ito daw makakatulong skin para mapacancelled ko ung accedent n doble booking.
reservation code: PVFFMN
reservation code: EZYAWW
PAKI CANCELLED PO UNG RESERVATION CODE : EZYAWW
PARA D PO PUMASOK S BILLING KO S CREDIT CARD
GOD BLESS

jobeth
jtsoriano@yahoo.com
AirphilExpress Send email
 
Mar 11, 2012

Airphil Express Customer Support

Hi everyone! Airphil Express offers 24/7 Customer Support via Facebook, Twitter and hotline. For your concerns to be addressed appropriately please send us a message on Facebook at www.facebook.com/airphilexpressph. Thank you! :)
JUSTINA SALAMIDA Send email
 
Mar 11, 2012

No customer Support

Sir/ma'am i have problem regarding to double booking on line. I though i did not confirmed the other one i just found out when i open my email that there was 2 confirmation tickets with the same date, time, place and name. pls. cancel the other ticket with confirmation no. BJTUBNX kindly cancel now because i know have no money to by tickets for the my trip from Manila-Tacloban, if not can i change my re-route instead of Tacloban-manila change to Manila-tacloban at any time at your convenient. my email address: justinasalamida@ymail.com. thanx
Leeya77 Send email
 
Mar 11, 2012

No customer Support

To airphil express:

I was double charged of my online booking last May 7, 2012 @ 11:32PM due to page error. Kindly give us the refund of the payment made through a credit card BDO... I already called up the Manila office but they referred us to state my complaint on this email add online support. Kindly retain our ticket with reservation code MHDEGG dated May 31, 2012 at 2:45pm Cebu to Davao Trip under Leo Lowell F. manguiob reservation flight.
Edelyn Erquiza Send email
 
Feb 28, 2012

No customer Support

gud pm! kninang umaga po ang flight ko kya lng naiwanan po aq ng eroplano dmting aq ng 4:40am ang oras po ng flight q 5:15am. pwede ko po bng mairefund o mare book ang flight kc abot nmn po sana aq sa tamang oras kya lng naiwan pa rin po aq. ang flight ko po mla.- gensan. slmt!
Walter U. Orlanda Send email
 
Feb 23, 2012

No customer Support

hello we have our concern regarding our booking which happened this day TUESDAY dated feb, 20, 2012. While i was about to book
for tomorrow's flight at 9:50 a.m wed. i was informed by my wife that she able to get my ticket too, tendency that i am handed two(2) ticket
for one flight which specifically routing Cagayan de oro city to manila. i just want to ask favor from you to please rebook this one for my
trip from Manila to Cagayan de oro city, going back here, since i will be having this as emergency case due to my father's death.
please ...please... we need your immediate response. a date to be back here in cagayan de oro city will be on February 28, 2012.
by the way, my ticket number is2112167125768 and the other ticket i bought is no.2112167121813. please contact me on my mobile
no. 09066430641/09353743493 my land line no. 855-5342.
we wish to hear from you and help us with this concern.
User1329256306 Send email
 
Feb 23, 2012

No customer Support

from analyn javier KINDLY change to analyn javier vargas, booking on sept. 28, 2012., manila to catarman ..locator number LKUDUZ.
Lucille Virtudazo Obsioma Send email
 
Feb 23, 2012

No customer Support

hello!!!may i know if i have a free 15 kilo baggage? i been already book last august 1, 2011...my flight this coming feb.1, 2012.MNL TO CGY, , , and back to feb.5 CGY TO MNL please reply so, i will know!!! thank you so much...lucille here.
Ma.Teresita L. Ablaya Send email
 
Feb 23, 2012

No customer Support

this is a follow up request for change of date regarding the booking which i was errorneously booked last jan 7 2012 for loida dealca.the reservation code is MHPYUX ticket #2112166560883.the date booked was march 31 for legaspi-manila and aprirl 8 for manila-legaspi .the date was supposed to Jan 21 for legaspi-mla and Jan 23 for mla-legaspi.hope you can act on this matter immediately as the flight i need is next week.thank you.
Ma.Teresita L. Ablaya Send email
 
Feb 23, 2012

No customer Support

may i request you're good office for a re schedule of the booking which i was mistakenlly booked today jan 7, 2012. the date was supposed to be jan 21 for legaspi-mla, and jan 23 for mla-legaspi. i had booked it march 31 for legaspi-mla and april 8 for mla-legaspi.the locator # is MHPYUX.Hoping for your kind consideration on this matter.thank you.
Trinidad Alipin Send email
 
Feb 23, 2012

No customer Support

December 09, 2011

Sir/Madam,
Good day!!!
This is in connection with the double booking of ticket from Masbate-Manila-Masbate of Mrs. Delilah Lumberio & Mr. Ely Lumberio w/ book reference # HOGRKY & FHMHWA with the same flight date on December 28, 2011 Masbate-Manila & January 04, 2012 Manila-Masbate.
In this regard may I request to your good office to cancel of 1 (one) scheduled booking and further request, that the payment of the said booking will be credited back to the card holder..

Thank you & Merry Christmas...

Ms. Rosales
Priscilla P. Cinco Send email
 
Feb 23, 2012

No customer Support

hello! we are sorry to inform you that we had a mistake on our booking and we wish you could help us re book for Jan.. 13, 2012 Tacloban-Cebu and Cebu-Tacloban on Jan. 16, 2012..our booking is on Jan. 20, 2012 Tac.-Cebu and Jan. 23, 2012 Cebu-Tacloban..our locator numbers are as follows: KETDIV; FIFWUV;..please, please we need your help in this regard..we are hoping for your kind consideration on this matter..thank you and more power..God bless us all
Myakuwait Send email
 
Feb 23, 2012

No customer Support

Airphil Express is 100% thieves, i booked my ticket online with an extra baggage of 15kg.when i checked-in Manila-Iloilo the counter ugly lady said it was not written in my ticket and she checked to the monster manager on duty he said its reversed not on this flight, he said when you come back Iloilo-Manila that will be ok.then when my flight iloilo-manila i told the counter check-in staff that i have extra 15kg, paid on line and its written to my print out ticket, He said no, its not showing to our system.This is horrible Airphil, you got the money from my credit card and just easy for them to say its not showing in there fucking system, so they tricked the consumer online to steal our money.
To The management kindly checked why this is happening, how we can trust you? International are ok, we are travelling anytime and paying our ticket online .Be afraid to GOD, not all the people has money, we worked for that just to pay what we need, not just to throw for nothing. BE HONEST NOT TO CHEAT OTHERS.That was my last trip in your airlines even my family and friends will never take a trip using AIRPHIL EXPRESS. BIG CHEATERS...!!!
Jesi1968 Send email
 
Feb 23, 2012

No customer Support

hello airphil express how do i get back my refund for my cancelled ticket?nag pa book ako online from singapore to manila.na move yung flight sked ko kaya lumipat ako ng airlines.ano mga requirements at san ko i process ang refund ko.gumamit nga pala ako ng credit card.thaks hope na makatanggap ako ng respone mula sa inyo.

glenna
Jesi1968 Send email
 
Feb 23, 2012

No customer Support

pls pakisagot kung san pwede i process ang refund ng tiket book tru online by credit card
MA. HUMILDA BALLENAS Send email
 
Feb 23, 2012

No customer Support

i would like to request for a change our flight schedule from january 20 tac-cebu & january 23 cebu-tac to jan. 13 tac-cebu & jan 16 cebu-tac. the passengers are carmencita arcenas/priscilla cinco and felicidad ochon with confirmation number KETDIV and FIFWUV. I hope for your immediate action. Please... my email-address:mahumilda63@yahoo.com
EYPRIL Send email
 
Feb 23, 2012

No customer Support

Dear Airphilexpress Guest:

Thank you for booking your flight with us!
Your transaction was immediately processed according to the airline’s credit card payment policy. Unfortunately, the credit card used to book your flight was rejected in our system.
In view thereof, we would like to inform you that your transaction was invalidated and we were constrained to cancel you ticket.

Thank you very much for your understanding.

Sincerely yours,


Airphilexpress 2 - HOW DARE YOU!!! ANUNG CANCEL ANG TICKET ??? FOR YOUR INFO NA CREDIT SA ACCT. KO UNG AMOUNT NG INSURANCE NYO. ANUNG NOT APPROVED BY MY BANK??? KAPAL NG MUKHA NYO IBALIK NYO UN SA CARD KO. THIS IS MY FIRST TIME BOOKING IN UR AIRLINES.. KAKADISAPPOINT TALAGA...
SUSAN GRADANA Send email
 
Feb 23, 2012

No customer Support

WOULD LIKE TO RAISE MY CONCERN TO THE MANAGEMENT: KINDLY CHECK YOUR POLICIES REGARDING ON LINE BOOKING USING CREDIT CARDS - VIRTUAL CARDS W/C IS THE COUNTER PART OF THE PRINCIPAL CARD WHEN DOING ON LINE BOOKINGS, FOR THE CREDIT CARDHOLDER'S SECURITY, TOO... FIRST: THE BOOKING WAS CONFIRMED BY YOUR OFFICE, MEANING, YOU CHARGED SAID AMOUNT TO THE CARD AND WILL REFLECT ON THE SAME STATEMENT OF THE PRINCIPAL CARD...HOWEVER, THERE IS THIS TRANSACTION W/C USED THE VIRTUAL CARD AND UPON PRESENTATION AT YOUR COUNTER, YOU DENIED ENTRANCE..BECAUSE THE PASSENGER USED/PRESENTED A VIRTUAL CARD...THEN, WHEN THE POOR PASSENGER WAS LEFT W/ NO CHOICE BUT BUY IN CASH, LATER ON YOU WILL TELL THE PASSENGER THAT CHARGED AMOUNT WILL BE REFUNDED!!! THANK YOU FOR THOSE STUPID COMFORTING WORDS FROM YOUR STUPID OFFICE...YOUR OFFICE CONFIRMED THE BOOKING ON LINE BUT AT THE CHECK IN COUNTER WILL BE REJECTED BY YOUR STAFF PER YOUR STUPID POLICY!!! THIS IS THE FIRST TIME I HAVE ENCOUNTERED SUCH STUPIDITY...ONLY IN AIRPHILIPPINES!!! IF YOU WILL NOT CORRECT THIS POLICY/SYSTEM OF YOURS, I WILL NOT BE SURPRISED WHEN I WILL HEAR THE NEWS OF YOUR CLOSURE...DON'T BE STUPID, REVIEW YOUR POLICIES...
Yeoj Send email
 
Feb 23, 2012

No customer Support

gus2 k lng po sana plitan yung nkasulat sa pnbuk k knina na "jaime e' na gawing "jaime eparwa" at isend sa acct k na jtuazon_78@yahoo.com
tank you po...

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