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Airphil Express (Online booking)

Philippines

Consumer complaints and reviews about Airphil Express (Online booking)

Zachary Go Send email
 
Feb 23, 2012

No customer Support

During the confirmation the website got error and result to a wrong schedule, we send a complain through their onlinesupport@airphilippines.com.ph, customer@airphilippines.com.ph about the error and request for a fix but they just send us the wrong schedule. after that they won't reply our email, even on their booking office in Cebu City Philippines won't support us saying we have to call long distance to Manila Philippines to file a complain they won't help us. We tried to make many long distance call to Manila (632) 8559000, (02) 8517923 and the machine let us wait more than 30mins and we gave up and we tried many times and many days. This is the worst Airline I ever ride. Worst than Cebu Pacific Airline.
Pablo A. Consigna,Jr. Send email
 
Feb 23, 2012

No customer Support

Good morning. Yesterday was my flight from surigao to manila. Unfortunately I was not able to go to the airport because of typhoon signal number 1. The Phil Coast Guard did not allow any vessel to travel across the ocean. My original place is from siargao which is 300 nutical miles away from surigao city. Please consider my rebooking of my travel ticket with PNR: FJLICJ. My name (passenger) is Mr. Pablo Jr. Consigna
Adult. Pls reply.

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