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Ashton Woods Homes

United States

Consumer complaints and reviews about Ashton Woods Homes

CGL Send email
Jun 26, 2015

Misrepresentation & poor communication

I am in month 11 of building a home with Ashton Woods. I bought a home in Watermark, Mt. Pleasant, SC, it was a model they had built before in a community they know well (they have 21 lots). Despite being told it orally it would take 6-8 months, I am still waiting. I was told in December to expect it in March or April and a walk-through date was set-up. A few weeks before the walk-through I learned that virtually nothing was done and I could now expect the house in March or April. That turned into May, June, July, and now August. I wrote a complaint email to the head of sales and marketing (rather than just another oral complaint on my part). She responded by wanting a meeting (probably so there'd be nothing in writing). Turns out my contract had "to be determined" written instead of a closing date. She denied any of the oral timelines and said that my broker and I should have known it would take a year. She said she was surprised how fast my house was being built and that other people were waiting longer. I feel that this company completely misrepresents their timeline. When I pointed out that my kitchen cabinets were not to the ceiling, something I specifically wanted and was written into my design specs, I was told it "...wasn't proportional." They don't seem to care about customer satisfaction and they hold all the cards.
User925135 Send email
Mar 29, 2012

Built poorly

I think Ashton woods definitely needs to work on their offerings and attitudes from sales to design. Once they are confident they will sell out in a particular community the arrogance & attitude starts surfacing in every single way, to begin w/ frequent price increases, availability of sales or office staff and their approach, seeking a design center preview appointment & making a pre-approval mandatory from their preferred lender only. Here in Chandler the price increased more than 3 times in last 6 months by $5000 each time leading to a net price hike of $30K. On top of that, posting the current advertisement & promotional emails is just a joke, they do not apply to their selling communities. Already they were priced at the higher end anyways and now there's this additional burden plus lot premium and their options pricing is also too high compared to other builders in the area. I am actually scared whether I should go for them for the desired location or find elsewhere. Has anyone recently bought an Ashton woods home in the phoenix area to be specific in Chandler. Plz share your experience so we get some insight. Thanks
James Send email
Feb 23, 2012

Built poorly

Ashton Woods Homes has misrepresented their product to us and other homeowners in the Thornhill subdivision in Orlando Florida since its inception one year ago. The company advertised the neighborhood as a high-end community featuring homes with a very high level of finish. After we bought our home we were informed that the home prices were going to be lowered and the finish level in all homes going forward would not be as nice as our home. The developer would not let us cancel our contract although they decided to change the look and feel of the entire community.

Our home took much longer to finish than we were told because the Ashton Woods design center kept dragging their feet when it came to picking out our options and getting us pricing. In fact, after we locked in our option pricing and signed off on it, they tried to raise the prices of some of our options because they made an error.

Once we moved in, our home had 50 punch list items. The builder has taken forever to get them fixed and has refused to fix the most important problem; our wood floors. The floors were installed as floating floors when we specifically requested the floors be glued down. Now that we are in the house, the floors move all over and have too much give to them. Ashton Woods says that they will not address this issue.

If anyone is thinking of working with Ashton Woods Homes I would strongly suggest they think twice. Ashton Woods Homes misrepresents their product from the beginning, they try to switch pricing on you after your contract has been signed and their construction quality is sub par at best.
ATL_Forsyth Send email
Feb 23, 2012

Built poorly

One of the homes in the S/D got totally burnt down just before closing. That speaks volume to their building standards.
It's been more than two years they have not sold out this S/D. Their reputation has been damaged. Please be WARY!

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