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Aspen Dental

United States,
Indiana

Consumer complaints and reviews about Aspen Dental

David Landers Send email
 
Mar 12, 2012

bad dentures

yes i have bad experience with them also as i went and bought dentures that cost me a hefty 3000.00 and they had to remake them and they are still so loose in my mouth and so loose even denture cream will not even hold them in and forced me to sign a statement saying that if they had to be fixed again that i would have to pay the extra cost for them and i feel like callling them and telling them to keep the teeth and go talk to a lawyer about sueing them. I am so angry with them and expecially the cost of every thing
S Luttrell Send email
 
Feb 29, 2012

bad dentures

I have been going to aspen dental since 7/10/2011. They did dentures and implants. I have Ben without teeth since then. And every time I go back they keep saying they need adjustment. The problem is they are to big for my mouth. By the way this is the set . I paid over 10.000 dollars for them to not care how I fill and was told I would be happy with the.work which h I'm not and haven't been since they started.if I would have known they were going to be this way I would not went there. I would not send nobody else there.
K.C.H. Send email
 
Feb 29, 2012

bad dentures

Cincinnati Ohio...I made an appointment with Aspen Dental for today (2/29/2012) to have a tooth pulled. I went as scheduled. They did x-rays and had the dentist come in to talk to me and look at my teeth. She proceeded to talk about pulling ALL my bottom teeth and pull four from the top. Then she babbled about implants and dentures. My head was spinning. Then the hygienist came in to talk about some other weird stuff that they wanted to do that would approximately take 6-mos to complete. Then I was taken to the Office Manager to discuss how I wanted to pay for all this. of course I had a ton of questions because this was all so new to me, and my head was still spinning. By the time they were done with me (with a bill for $7, 200.00 to start), I was in tears and still confused about why they wanted to pull all my bottom teeth. I got up, asked if she wanted me to sign the title of my car over to them for payment, and walked out. I'm applauded that this was handled this way and on top of it...I still have the loose tooth in my mouth that is causing me extreme pain.
Tawanna Walker Send email
 
Feb 23, 2012

unsatisfactory work

Had several thousand dollars of dental work done. One of those procedures was a root canal and crown. From day one it gave me problems. I have never been able to eat on that side of my mouth since. I can barely touch my face where the tooth is located. Every few months my face swell and they would put me on antibiotics, and bring me back ex-ray it and say it just needed adjustment. After doing this five different times, I went to another dentist and had it ex-rayed. Turns out they only did half of the root canal. They did not go all the way to the end of the root. Now I have to go to a specialist to have it finished and will cost me more than the original work cost. I can not even get a call back from Aspen"s office manager.
Tawanna Walker
Roger Lodge Send email
 
Feb 23, 2012

unsatisfactory work

Thanks for posting your experience with Aspen Dental. They are off my list as far as getting first time dentures. Based on all the different people you had to deal with, it sounds more like a training facility than a professional established practice. It's always a Red Flag (warning) when a practice has a large turn over of so called professionals! Thanks again and good luck!
Privateyegirl Send email
 
Feb 23, 2012

Rip-off Artists

There is a class action lawsuit being filed against them. Please email me at researchpartners@verizon.net if you would like to help us with information about their business practices. There are numerous complaints all over the country and they need to be put out of business.

Thank you,

Nancy Leathers, PI
Smartcookie77 Send email
 
Feb 23, 2012

Rip-off Artists

Whatever you do, please do not go here, or to any Aspen Dental for that matter. I wish I would have checked the reviews before my first visit, but thankfully I did before I had any work performed, so I was luckier than some of the other poor people. They took far too many x-rays and then wouldn't even clean your teeth or do any work, so I hope you're not hurting! They went over your x-rays and developed a treatment plan, which was outrageous. Hope you have money to blow, because this place overcharges A LOT. I don't know where they came up w/ their prices, but they were ridiculous! They wanted to give me 3 crowns, a root canal, several fillings, and pull out one wisdom tooth...all for the bargain price of $7500! But hey, since I had "really good insurance" (which seems to be a common theme among the reviews), it'd only cost me $3800! Then they wanted me to open up a care credit card. I ran for a 2nd opinion and glad I did. I don't need crowns or a root canal, just some fillings and my wisdom tooth removed, costing a little over $400, with my portion being $160! What is wrong with Aspen??? They need to be closed down for doing this to people, and they're a nationwide company? STAY AWAY! Warn others! My other friends and family members had problems with them too!
MonkeyBean Send email
 
Feb 23, 2012

Rip-off Artists

Sounds very similar to what they tried to do to me in Hamburg, NY. Same song and dance about needing root canal with crown; also was told that all of my old fillings needed to be replaced. Sat me down with the 'Finance Manager' .. btw .. i've never seen a finance department at any other health care organization ... anyway, she told me that with my insurance, it would cost me about $1600 out of pocket. Chump change i suppose. So I went home and did some research on Aspen Dental and found many complaints, so I got a second opinion. I did need root canal, no crown, no fillings replaced. I had one cavity and needed new x-rays done because the ones I retrieved from Aspen were so faint that the Dentist couldn't even read them. Long story short .. it cost me $5 copay ... I saved $1595 by not going to Aspen. They really should be shut down ... preying on innocent people ... scum!!
Scott A. Green Send email
 
Feb 23, 2012

Trying to rip me off after insurance has paid

I was told that having dual insurance that my new upper and lower plates would be paid in ful! I was like WOW No way!By the business accounted Becky Smith, I was fitted and went threw the whole prosess starting in March of 09 and by March 30th I had my new plates after all the settings and the fitting and the adjustment I ask every time how much do I owe? I was told each time it is all taken care of by the insurance companys! This would be like a total of 6 times! In May 09 I get a bill from Aspen! I was like what...$1354.00 that my insurance did not pay! I was like here comes the heartattack! I was so upset! I called Becky Smith at Aspen in Richmond Ind. And she told me that was not right and not to worry about it! I was like ok Thanks! In October of 09 I get another bill from Aspen! this one said $900.00 and somthing! I called her back! Same story I got before! Do you all see where I am going with this! Well it gets better! My wife spoke with her contact at her work in H&R and they said they was not going to pay NO More! Now how can in March Becky Smith say the Insurance's are paying but the insurance wants Becky Smith to show where the Pre Authization is and she says she dose not have it! Well Becky Smith kept sumiting the bill to my wife's insurance company till now! I owe $240.40 and they turn it over for collection! They didnt even have the nerve to call me and tell me! or send me a bill!>>>>> BEWARE of ASPEN DENTAL<<<<< They will lie and make you belive and then 6 mths later you get the hammer drop on you! All they want is YOUR $$$$$$$$$$$ IS THIS FRAUD OR A LIER? OR BOTH? What away to do business! Do not recomend them to NO ONE! They will Rip YOU OFF!
J Belcher Send email
 
Feb 23, 2012

Trying to rip me off after insurance has paid

I had almost the same experience at aspen dental in Adrian Michigan. I was told a total amount for their procedure. I had already had all but 8 of my teeth removed 15 years earlier due to an accident so I only had to have 8. Removed & have an upper & lower dentures. They told me it would cost just over 6000.00 & with a discount & a coupon my out of pocket after my Insurance would be about 730.00. I paid this amount & have a receipt that says 0.00 balance. I had procedure done. I received a bill for 900.00 I called the office they said don't worry that all of the insurance money was still coming and would be applied, not even 2 weeks later I got a bill for 310.00 & need to pay asap or will be turned over to collection. Really. I have a receipt saying I owe nothing paid in full. How is this legal. Or legitimate. I have learned one thing if it says paid in full on your receipt don't believe it. This company needs receive the same treatment that they give the the in suspecting patients that they "help "
Most Likely It's Your Fault Send email
 
Feb 23, 2012

Dental services

Great point SJ40. I agree the company will drop a dentist at the first sign of a problem that they can't hide.
Indiana3579 Send email
 
Feb 23, 2012

Dental services

Dr.'s license is on probation with Dental Board, whole system is set up to get people to pay up front. Refunds don't happen unless you constantly monitor balances after insurance pays. They're more interested in packing people in than quality dentistry.
SJ40 Send email
 
Feb 23, 2012

Dental services

Well, doctor's license might be on probation because he/she was following the policies of the company and got in trouble with the board because of that. The company doesn't care about the Doctors, they just care about the profits those Doctors make. I bet that if Doctors get in trouble with the board, they have to save their licenses themselves.

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