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Aspen Dental

United States,
Florida

Consumer complaints and reviews about Aspen Dental

Virginia Gauger Send email
 
Apr 6, 2021

Paying for work not done

Wanted to get my teeth fixed set up to have work done but within 24 hours changed my mind never went back to get any work done now I get a Bill for around 7500 dollars do I have to pay this bill thank you
Jim Less Send email
 
Jan 6, 2019

FEES AND SERVICES

Can't someone do something about these people. They should have their license revoked. How can they remain in business ?????
Jim Less Send email
 
Jan 6, 2019

FEES AND SERVICES

Aspen Dental are crooks. They over charge, and have inferior services. The doctors and technicians are incompetent rude, arrogant, disrespectful and should be barred from practice. I do not understand how they can continue in business. Someone needs to persue malpractice and legal action against these crooks.
racevedo13 Send email
 
Jul 2, 2018

Flaw in Workmanship

Aspen Dental in Altamonte Springs, Fl, will not honor my broken tooth due to a flaw in workmanship instead, they want to charge me $170.00 for a technician to make the repairs...really...if it's a flaw in workmanship it should be repaired at no cost to me, regardless of the warranty!!!
grossdaisey Send email
 
Jan 14, 2018

I NEVER GAVE THEM CONSENT

I went to Aspen Dental to have teeth filled only. They told me I had to have the free examination first. I sat in the chair waiting for them to tell me what the examination showed. Instead of discussing what the examination showed they took me to the office manager. He wanted to check my credit and I told him that wasn't necessary because I had dental insurance, Care Credit. He told me what he had was better than Care Credit. The manager gave me an appointment to weeks later. I thought it was to discuss the what they found doing the examination. That appointment was canceled and reschedule 2 weeks later. I went in and had to pay $40.00 before I saw their doctor. I had no idea he had sent Dental First a bill for $1,647 to Aspen over a month before anything was done. I got a bill from Aspen Dental showing I had late fees. I asked them how did I have late fees when they just done this the day before? They dropped the late fees, and called to complain about the office manager. Turmoil broke out in the office as they got rid of that manager. I found out because I was constantly calling to get help for the bleeding and pain I was dealing with.

They had me sign a box saying I was in that office. They took that signature and did what they needed to do to justify taking that money. There are signature on papers that is not my signature. I found out later he sat me up for $14.99% finance charges, and my responsibility was $2,745.00 I never signed that paper. I wanted to pay as I went but I had no choice because I wasn.t allowed to decide what I wanted.

The second time I went in that office 2 men walked in the room on my right side, and went behind me. I thought they were getting my file to discuss what they found. Not so I don't remember anything until a sharp pain hit the lower left side, and I scream and jumped. A man ordered me to stop and I remember nothing else until they ordered me to wake up. I have no idea how they put me to sleep, and I wasn't prepared to go to sleep. I hemorrhaged and couldn't eat for 4 days.

I still don't know what they did to me or why. I complained until the lady dentist had me scanned because mouth was so swollen and I was in severe pain. She called the surgeon and he told her to send me to Jacksonville Aspen Dental and he would check me the next day. I went and sat in the office over 2 hours before he simply gave me a prescription for antibiotics which made me so sick I thought I found die. I called to asked the dentist that had me scanne what she had found. I was told in a rude tone she is no longer with this office!

The man that took her place checked me, and told me he would fix the upper tooth he pulled for over $3700. He said if I didn't fix it my jaw bone was going to fall. Then he told me to touch that place where he pulled the tooth, and something stuck me. He told me he left a bone sticking out my gum also. I couldn't afford to pay that and had to keep calling because I was in so much pain. He had them give me another X-ray and that doctor came in and discussed what they found. He told me that surgeon left a root in the top and bottom gum, and there was no way he would touch me. I had to go back to the man that did this. Actually there was a bone in the upper gum and lower gum' along with the 2 roots.

I had to let this man cut my gum open a second time, and a sharp pain hit me again. This man stuck me in 2 places with a needle. I groan so loud it was unreal. I couldn't let anything touch those 2 places because along with my gum swelling they would swell up so big the pain was unreal. Then he said he needed to cut my gum open a third time, and can't allow him back in my mouth. My jaw is still swollen and the pain is unreal. I have to put my hand under my jaw. Then after the first surgery my neck hurt so bad I had to pick my head up with my hand. I am still having trouble with my neck.
[email protected] Send email
 
May 1, 2017

Billing

I paid 7,000 for three dental implants and crowns. Aspen Dental is a "Pay As Services Are Rendered" office. I paid and my insurance company paid. My dental insurance covers up to 3,000 dollars. Four months after my last visit and payment I received a bill for $2,600 dollars. There was no explanation for the bill. When I called the bookkeeping office said the costs were only an estimate. Their corporate office said it was for coverage not paid for by insurance. I had used up my insurance very early on in the schedule of care. In August I retired and continued to pay for my own dental care. I made several attempts to receive an itemized bill and did not get a bill. This feels like collection agency blackmail. Fully four months after services are completed to simply get a bill for 2,600 dollars is wrong. This company claims there are no surprises. Well this is a big surprise.
samsmit Send email
 
Apr 3, 2017

horrible dental service

Was visiting from overseas & had an emergency and no insurance. So made an appointment for Aspen Dental in Sarasota, Fl. Biggest Mistake, staff most rudest. When they found out, I only want the problem fixed and not anything more, they rudely said that they can't help & that I need to go to another place & told me to leave - I think the staff there compose of used car salespeople and bartenders because that is how they treat the patients, extremely obnoxious.
aspen ripped me off Send email
 
Aug 5, 2016

Scam and put 5000.00 on carecredit for work not done left me with no front tooth and chipped the other one

I am left with no upper front tooth a healing partial I cannot use makes me vomit..... they chipped my other good front tooth. I went for one back upper tooth to be extracted in great pain. Ended up with 2 teeth pulled a partial for 850.00 that does not fit and makes me vomit when I put it in. they chipped my other good front tooth, had me sign papers fast without letting me read them said sign here so we can get that bad tooth out. I got the bill from carecredit for 5000.00 dollars for work that was not done. I am without a front tooth a 850.00 partial that gags me to vomit.... they also took a huge chip out of my other front tooth that was in good shape. They hustled me thru and billed me 5000.00 dollars. I disputed the bill with carecredit . they reimbursed but left me with 1789.00 for 2 extractions and a partial that will never work....... rude and pushy left me with no front tooth. I suggest no one go there ever.
rickthetwig Send email
 
Jun 16, 2015

False teeth are wrong.

They say you can get your money back if you are not happy with them. Can you? Can someone help me. [email protected]

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