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AT&T DSL

United States,
Florida

Consumer complaints and reviews about AT&T DSL

User667495 Send email
 
Mar 27, 2012

bill collectors for modem returned

After 4 months of the worst DSL service ever I cancelled it. Returned 2 modems, got billed for a 3rd $200+.I called for an address to return the 3rd modem which I found, no tech support person knew where to send it so I sent it Priority Mail to the billing address with a lengthy, boldly printed note to forward it to the proper department. well... it appears that did not happen and now I have bill collectors calling me. Now I cannot find anywhere on line to contact a human at ATT to clear this up. Oh yes may I add that I spent hours and hours on hold waiting for help w/ this issue and I will not call them again. I need a corporate address or some way to let them know that the Modem was returned and some idiot couldn't get it where it needed to go!!
User924221 Send email
 
Mar 27, 2012

bill collectors for modem returned

I had the same problem. Awful service, then when I called to cancel I kept getting transfered from one person to another, because none of them knew what to do, or how to go about sending me a return label. I finally got the return label and sent the modem back and AT&T is still trying to charge me for the modem even though I barely had it a month and it only worked for 10 minutes at a time for about two of the four weeks I had it!

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