Multiple cases of speculation do not support that this complaint is grounded in fact...

I received an offer from AT&T to "Valued Florida Resident" offering me: a) Home phone (no frills) for $16/mo; b) long distance for $4/mo; c) Basic Internet $14.95/month. I was told that my estimated monthly bill, with taxes and fees, would be about $42.55 per month. I was also told that my first bill would be higher, as it would cover a month and a half. My first bill was nearly $75. I didn't pay much attention. Then my second NON ITEMIZED (is that even legal?!) bill was $75. This time I called the company. I was at work (because they are only available 8 - 5 M-F because they care so much about their customers). The man told me the following lies: a) AT&T home phone service pricing went up since I signed up for that plan (so the offer was suddenly no good?); b) I had to pay $14/mo long distance because I did not "bundle"; c) the only way to get my bill down would actually be to ADD services and bundle them -- add call waiting, 3-way calling and a bunch of other stuff I don't use. He could get my bill down to $61.99/month. Apparently the deal I had signed up for was null and void (illegal). I paid the $61.99, as I didn't want a late charge. Then I found my original paperwork. I was livid. I contacted the company again and was told immediately that my plan would go back to the original and that a supervisor would be contacting me about crediting my account. I'm still waiting for that supervisor to call. Oh, and my phone still had 3-way calling on it that I don't want. How do they get away with this clearly illegal way of doing business?!

If you read the original post, you would see that my complaint is that it was not corrected. And if it does get corrected, it will be because of me, not them. If you believe this was a "mistake, " you need to talk to a few other AT&T customers (or just read more complaints). This thing, I now see, isn't all that uncommon.