I have requested a return for 28 cabinet handes multiple times and each time I am told to wait 7-10 days. It has been far longer than that and I am worried I will not be able to return these due to the 30 day policy. I will nevery purchase through this company again.

I ordered a desk /office furniture set on 4/15/2011 and when the items were finally delivered months later, the desk was damaged. This was clearly due to the way the desk was packaged (with the desktop surface facing down without any foam or padding, so it was damaged and the carton was ripped up.) I called ATG right away and was issued a return authorization. It was another two months before the replacement desk arrived. The carrier never picked up the return package after I called 8 times to ATG to followup. When the replacement order arrived in mid-July 2011 (3 months after original order date), that desk was damaged in almost exaclty the same way. I refused the package and contacted ATG by email right away with pictures of the damage again. I never received a response at all. I contacted them by phone and was kept on terminal hold (again as in every previous time I had contacted them) and gave up. I contacted them via online chat and spoke with "Nicholle" who agreed to issue a credit for the value portion of the desk ($287.47) on 7/22/2011 and she explained the credit would appear on my charge card in 24-48 hours. It never appeared and by then it was too late to submit a dispute to american express. I have called again today (8/11/2011) to get the credit issued and have been on hold for an hour.

Hi DSawall,

We send our apologies for any confusion regarding price matching. We would like to take a second look at the item prices you found less and communicate with you further. Please email [email protected]. Thank you.