I placed an order for stainless steel bolts and nuts from Baller Bolts on June 8, 2011. They immediately charged my credit card. They also charged me for priority shipping. Six weeks later, after sending e-mails and trying to repeatedly reach them by phone (voice-mail box is always full), I received no response whatsoever and no delivery.

I asked my credit card company to issue a charge-back, which they did. I don't know if the people at Baller Bolts are unethical or just plain lazy, but stay away from this company. They WILL charge you for your order, but you'll NEVER get your order.

SO far I have been waiting since January 23rd to receive my order. Here is the information pertaining to teh order.
#1854
Jan 23 2012
2
Titanium Bolts Flange M10-1.25 x 135mm
$66.85
Pending Shipment

I sent an inquiry by email on 2/9 and did not get a response back from the owner until teh 21st.

Here was his response.
Marc,

I sincerely apologize! Our friggin email server is taking customer emails and tagging them as spam. I am manually going through our spam folder and answering each accordingly.

The 135 mm bolts are in the manufacturing process right now. I am still awaiting a conformation update.

Here it is March 15. No bolts. Attempted to contact him today and got this automated response by email.
We apologize for the lack of personal response. We are experiencing heavy amounts of emails and are short handed on help. We are attempting to spend the majority of our time sending orders out, so if you are inquiring about an existing order, it is more then likely shipping within the next 24 hours. We will be answering emails periodically.

Regards and apologies,

Ryan Hampton


That's okay. I'll be in Arizona at months end and will be looking up Mr. Hampton for my product or a refund.