I am surprised to receive excessive amount bill for Rs. 27243.24 for captioned corporate connection of Bharti Airtel Ltd. In this matter following points need consideration:

1. I am using Airtel Corporate post paid connection for the past over 7 years. Although our credit limit was set at Rs.10100/- by your Company our monthly bill amount never exceeded Rs.2000/-. Per month.
2. I went abroad for 6 days i.e. from 06.02.2015 to 11.02.2015. To curtail my overseas mobile bill to minimum amount, I took your Data plan 999 and Voice plan 999 on one connection i.e. 9729299773. A sum of Rs.2000/- was deposited in advance, as advised by their Ambala Cantt dealer/associate.
3. To my shock and dismay, I received a huge bill of Rs.27243.24. Out of this total amount Rs. 26945.76 pertained to mobile no. 9729299773 which was activated on International roaming.
4. When I had taken your Voice plan 999 and Data plan 999 in advance why was I not informed by Airtel when the data plan exceeded the limit of Rs.999/-
5. Furthermore, when my credit limit has been set at Rs. 10100/- by your Company then why I was not informed when the limit exceeded? Why an alarm was not raised? There is some logic behind setting a credit limit by the Company. This is system failure and you have sent the huge bill to me for payment. Till date no communication has been received from your Company about exceeding the credit limit.When credit limit of our corporate connection is set at Rs.10100/- by your Company then how can they raise excess bill without prior intimation to me when our limit exceeded those limits?
6. Does Airtel does not holds no responsibility to inform the customer that his/her credit limit has exceeded? Otherwise Airtel is very particular on sending SMS on petty matters then how could an important matter of informing the credit limit not done.

Savita Nauharia
Prop. Gautam Packaging,
39 B, Tagore Garden,
Ambala Cantt.
Mob.: 9896009297
email: [email protected]