Purchased a crystal bracelet from BMNY. The clasp broke and we mailed it to the company that does their warranty work, Kent's Trading.

The bracelet I sent to Kent's Trading was straight and the crystals were clear and bright. The bracelet they sent back was twisted and the crystals are cloudy. If it's not illegal to switch someone's jewelry, it should be. At any rate, I would avoid doing business with BMNY since they are contracting out to a shady company like Kent's Trading. My email to BMNYhas not been answered. When I posted a complaint on another consumer board, Kent's put a post up there that said my email to them was vulgar and ludicrous. That's not true. What I did say it they are thieves, which is true, and that they switched my jewelry, which is also true. Do yourself a favor and just get the work done locally. At least you'll still have your jewelry, which I don't.

I have no complaints. I love the Chrissy Tennis Bracelet. I have had to return it twice for various reasons but the lifetime warranty has been honored each time. Also, when I received my replacement bracelet the third time, I received a very nice surprise from them and it was absolutely FREE!!