I got the horrible experience with Borgata Bellevue Apartment in Washington. I applied for an unit according to agreement with the leasing office, but they changed their word and told me that I couldn't take the unit that they already agreed. They told me that there was an system error in their leasing system, but they didn't clarify it when I asked detailed logs for the error. I don't know if there is really an error or not. I guess they might just want to have different tenants because I'm a foreigner and Asian even if I have good enough credit score.
Also, they committed some concession for my lease when I got consultation, but they also changed the conditions without my consent later.

I asked the office to refund my application fee & holding fee because I was so unpleasant because of their unprofessional response and I believed I can't live there after I argued a lot. But, they rejected it neither. I can't believe that this franchise have been successful so far with their unprofessional employees.

I want to find a way to recompense for my psychological/financial loss from their irresponsible action.