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Canadian Tire

United States

Consumer complaints and reviews about Canadian Tire

User924550 Send email
 
Mar 28, 2012

Bad customer service

I bought tires from Canadian Tires and they give free tire rotation server every 10K milage. I went to one of the Canadian tire branch for the first time the rotation got due. I was told that it will take 45 minutes but took 2 hours, you know why. They called me after 1 and half hour to show me that the canadian tire technician who installed these tires have somehow stripped off the STUD so they need to put new one in order to put the tires back. I said ok thinking that it is between this branch and the other branch cause to me both are Canadian Tire and they are the one who did it. But you know what they chaged me 70 dollars before they handed over my car. So I went for free tire rotaion but ended up paying 70 dollars for mistake committed by Canadian tire technician. Do you think I would ever want to purchase anything form them. NO NO WAY.
Send email
 
Mar 25, 2012

Bad customer service

Hi all. On April 10th 2006 I purchased battery from the Canadian Tire in Port Coquitlam B.C. for my motorcycle. On July 28th 2006 it died, lasting only 15 weeks. I was quite a ways from home (2.5 hours) or a Canadian Tire when this happened, so I had to purchase a new battery. The store offered to hold my battery for a while incase I was able to pick it up. I was not able to get the battery myself but a friend was passing the store on her way to my place and brought it to me, that was October 20th 2006.

On Sunday the 22nd I went to the store with the battery and receipt. I spoke with an associate in the store and was informed the warranty had expired 10 days earlier so she could do nothing for me because if she did it would come back on her as the warranty had expired at midnight 10 days earlier. She suggested I phone the next day and talk to one of the managers, Sean. I spoke with Sean on Monday the 23rd and basically all he said was that since it was past the 'magic date' they could do nothing as the store would not be reimbursed and they would lose money on it. That same day I phoned Canadian Tire's 800 customer service number to see if they could help. All they did was repeat what Sean had said, if it's past the magic day, then they would do nothing for me.

Yes I know that the warranty was technically over but for a few short days they are willing to lose a customer ? The money they may have lost on the battery would have been made up in short order with my future purchases as I in the store weekly. They will be losing a lot more because they chose not to provide good customer service, or any customer service for that point.

There is NOTHING Canadian Tire sells that I can't get else where. In fact the battery I bought from Discount Battery Warehouse replace theirs was $15 cheaper and has double the warranty.

I WILL NOT BE SPENDING MY MONEY AT CANADIAN TIRE ANY LONGER.
Kenisha26 Send email
 
Mar 25, 2012

Bad customer service

this company is a ripe off i went to canadian tire and told them my stering was vibrating the woman there told me that the car need to be balanced so i said ok left it over night because the shop was busy called back the following morning the mechanic told me i need two new tires after purchasing and installing the tires I asked the guy when i went to get my car could the back tire be used at the front and the front to the back he said yes why wasnt that given as an option to begin with they made me buy tires that i dont even require right now!!!
Kenisha26 Send email
 
Mar 25, 2012

Bad customer service

canadian tire is thief dont give you alternative options they just take money sorry bad service

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