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Careington Dental Plan

United States,
Florida

Consumer complaints and reviews about Careington Dental Plan

sheera65 Send email
 
May 19, 2012

Dental Cleaning & Extraction

I was suffering from an infected tooth so I signed up with Carrington and went immediately to a dentist in my area. When I got there they sold me on getting all of my teeth cleaned and the infected tooth was extracted. The total cost was $678.00. This can't be for real I thought this is 'highway robbery'." The dentist kept stating that this was after the saving from the Careington Plan. I feel like a complete fool.
Bobbie1231 Send email
 
Feb 23, 2012

Recommended dentist did not honor fees

If you continue to read the paperwork that outlines the fees you will see everything listed.
For example if you go to a doctor for surgery, you arent just charged for the surgery. You also will be charged for the hospital for their services, the anesthesiologist, as well as your surgeon. Why would you expect anything different for your dentist...unless of course you want a cavity filled without the area being numbed first.
Afckathy Send email
 
Feb 23, 2012

Recommended dentist did not honor fees

"On 9/23/2011 I checked my account looking for a refund from Careington and to my surprise I found they had charged me another $11.95 just 2 weeks and 1 day after I had paid $11.95 + $20.00 processing fee." That's because you enrolled and selected to have your membership effective IMMEDIATELY. NO one "pro-rates" the monthly fee if you join in the middle of the month. You paid for the remainder of Sept. and then paid again for Oct. YOU should have selected the box to have your membership become effective on "the 1st of next month".
Orbach Send email
 
Feb 23, 2012

Recommended dentist did not honor fees

On Thursday, Aug 25 2011 I was suffering from some inflammation of the gum above my wisdom tooth. I set out to look for a dental discount plan and called a dentist from Careington's list to confirm the fees as listed by Careington for an oral exam and a bite-wing x-ray. They quoted me $28.00, which was correct. I joined the plan and saw the dentist the same day at 1:30pm. The assistant took a single bite-wing x-ray and then the dentist came in, looked at the x-ray and in my mouth for a couple of minutes and declared the gum was "completely Infected" and the wisdom tooth had to come out. I told her I didn't think there was an infection but only an inflammation but she insisted the tooth had to come out. I then asked her how much it would cost and she went to get the front desk person who told me it would cost $243.00. When I mentioned the Careington fee for an extraction was less than $75.00 ($51.00 to be exact) she said I had already accrued $103.00 in fees, which obviously still won't add up. Then I mentioned she had quoted $28.00 on the phone for the exam and x-ray, that I would find another dentist and would not pay a penny above $28.00. She then said she had to check and went to the reception area and I followed her. She saod OK it's $28.00, I paid and left the office and went home.

I called Careington's customer service to cancel and let them know this dentist was not honoring their fees. Customer Service was very nice and professional. I spoke with Harold who asked me to send them an email and promised me a full refund, including the $20 setup fee. I hung up and immediately sent him and email, repeating my discussion with Harold and adding that I would resubscribe if they recommended a dentist that would honor their fees. I called Harold back to confirm he had received the email. He told me he had.

I work nights so at this point (around 4pm) I had to sleep. I woke at around 8:30 pm and my gum was about 80% better. Hardly any pain at all so it obviously was not "completely infected" as the dentist had claimed. I went to work that night and my tooth continued to improve overnight. Meanwhile, I realized what had caused the inflammation. I had a small cut on the side of the gum, probably caused a couple of days earlier when I ate a bag of corn chips. I thought I had something stuck there, which I could feel with my tongue and that's why I had gone to the dentist expecting she would just pull whatever it was stuck in there.

I went to bed at around 9 am Friday morning (8/26) and woke at about 5 pm. My tooth was then almost 100% better. I could feel now a scar where I had felt something sticking out of my gum. The cut had apparently caused a little flap of my gum to hang out and felt like a splinter or something stuck there. I then sent another email to Careington explaining the situation and stating the dentist had misdiagnosed my condition, in addition to failing to apply Careington's fee schedule. Today (8/30), I still feel a small scar on my gum but I have no inflammation, pain, or sensitivity whatsoever. If I had listened to that dentist I would have lost my tooth for no reason whatsoever. Well maybe there is a reason but not for my benefit.

Because of the very professional customer service and Harold's promise to refund the full amount I paid Careington, I've been thinking the problem was a rogue dentist and not Careington's fault. However, after 2 emails to Careington I have yet to here from them or receive a credit. Today it is Tuesday and only some 2 and a half business days have elapsed since I sent the first email, so I am giving them the benefit of the doubt, but am not getting a warm and fuzzy feeling about this. I may need to file in small claims court. I will come back and update this complaint when I have more info.
Orbach Send email
 
Feb 23, 2012

Recommended dentist did not honor fees

Update:
On 9/23/2011 I checked my account looking for a refund from Careington and to my surprise I found they had charged me another $11.95 just 2 weeks and 1 day after I had paid $11.95 + $20.00 processing fee. They didn't bother to even wait the full month to charge me again. At this point I sent both Careington International and 1dental.com a letter (by email and fax) saying I expected a full refund by 10am 10/4/2011 or I would be filing in small claims court and would be forwarding all correspondence to Attys Gneral of Florida and Texas (where Careington International is based) and to the FBI and the FTC. That same day I also went to my credit union to file a dispute of all of Careington charges. When I returned home that same day I had an email from 1dental.com saying they had dropped the ball on my refund and that I was given a full refund. The email included ACH transaction numbers for two refunds of $11.95 + $31.95. The refund came through a couple of days later as well as a refund from my credit union for the disputed amounts (I have paid my credit union back already).
In conclusion, I got my full refund back but only after a letter threatening them with small claims and other actions. They did not respond to my original refund/cancellation request and only double charged me instead. I don't recommend anyone do business with Careington and/or 1dental.com. This experience also made me very happy I use a credit union instead of a bank. I am sure the bank would have taken forever to process my dispute. My credit union refunded my money in 2 days.

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