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Consumer complaints and reviews about CarMax

Infidel Send email
Mar 21, 2012

Wrote me a bad check for $25,000.00

Took a SL500 to Carmax in Plano, TX to sell. Got $25, 000.00 for it. Took the deal. Went through all the paperwork, signed in all the places told, got a check (they call draft)and left. I deposit the check a couple days later, and a week after that, I get a call from my bank that the check was returned.

I ask if its stamped NSF. Bank officer says strange, it doesn't have anything stamped on it. So off to call Carmax. Of course this all occurs during the snow storm that hit during Super Bowl. The Plano office is closed due to weather. I call corporate. They are worthless. Finally after I threaten to call the local DA's office and State Attorney Generals office I get a call back from the finance manager at the Plano Carmax.

He goes on to tell me how he saw the mistake, but had no way to contact me. (BS). Long story short, they put a stop payment on my check because where he says that where I was directed to sign the title, was in the wrong spot. So after me telling him what I thought and it was all BS, he could have called or tried, he said he'd see if the Houston Carmax could overnite me a check. I get my bank officer on the phone (3 way) and have the bank officer give the Carmax manager the banks address to deposit the check to rather than to me and then to the bank. The bank is pissed I have a bad check of $25, 000.00 that got returned, so I want them to know it isn't my fault. Everything I did was in good faith.

So ask the manager, why are you overnighting me a new check if my title is still incorrect. His response, "I hope you'll work with us".

I'm still waiting on that check.
Rangem Send email
Mar 21, 2012

Wrote me a bad check for $25,000.00

i had the same problem at tinley park illinois except it was for 29.000 they advertise they issue you a bank draft this is a lie they give you a regular check mine bounced to then they sent a cashiers check i deposited it they refused to even say it was wrote on their bank its been over 60 days they still have my car and title and all i have are worthless checks
Narad Send email
Feb 23, 2012

company sucks

hi i worked for carmax and this is the worse place to buy a car, ther lie about every thing these cars suck
Burned1 Send email
Feb 23, 2012

company sucks

I also worked for CarMax and wasted a year of my life there... I watched them low ball appraisals of cars stating that there were many defects that would be costly to repair and then do nothing to the vehicle but wash it and retail it for 5 to 8 thousand dollar mark ups. The management is a joke, from the beginning of my employment they start to build a file of "action plan" reviews so they can terminate or threaten to terminate you at anytime. The store I worked for had 40+ sales consultants and reduced the lot inventory from 380 to 160 cars and then demanded that every sales consultant sell no less than 10 cars each or termination. 3 out of every 5 cars I sold had to have a work order written up and signed off my a manger to repair something that was broken.. like the AC or rough idle or major paint defects. their commission scale sucks and you will make more money working at McDonalds... don't waste your life for high blood pressure and low or no pay. and definitely check the tires on the car you buy.. the DOT dates are usually around 2006 or 2007 manufacture date.

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