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Consumer complaints and reviews about CashNetUSA

janetgaines Send email
Jun 27, 2014

Harrassing Phone Call

I received a call at my job a lady asked for me and then she had me hold on the line for someone else a man with a India accent started threating me he said I had take out a loan with CashnetUsa, and when they tried to collect the money the account was closed he said I would be charged with Bank Fraud, Wire Fraud and that the fine is $7000 dollars and he is sending my file to the Prosecutors office and they would issue a warrant and arrest me at work. I asked him when did I take out the loan he said that was in my emails, and why haven't I read my emails, I told him that I hadn't received any emails he said check my spam, he stated that the loan was not for $7000 but that is what I was be charged with. I again asked him when did I take out the loan he said he didn't have the exact dates.
mazdaman2424 Send email
Jan 29, 2013

Threatening call from Officer Durant

I just recieved a phone call from a gentleman with a very heavy accent who was basically screaming at me on the phone. He said that CashNetUSA has filed a suit against me and that i need to rectify it today or else i will be taken to court. He have me a case file number of 08425. I have NOOOO clue what this is. Also, i told him i would check with CashnetUSA to discuss these matters. He then proceeeded to say..."Have a good day Mother ******. The number came into my caller i.d on my phone as 052694182. What is going on here???????
Rebecca Snapp Send email
Feb 23, 2012

harrassing phone calls

Cash net usa cleaned out my checking acct and Im getting threatening phone calls at myh work place from a heavy accent person named Steve Martin who claims to be an attorney and he is threatening to turn me into the New York Police department and put a warrent out for my arrest if I do not pay him 700.00 and he is also going to make me lose myh job!
CashNetUSA_Official Send email
Feb 23, 2012

harrassing phone calls

Hi rebecca Snapp,

As an employee of CashNetUSA, I can tell you that what you’re experiencing has nothing to do with our business. Our in-house collectors follow strict policies and procedures, industry best practices, and comply with the law, one of the reasons why our customer satisfaction ratings are so high. On top of that, we don't have a Steve Martin working here, we don’t use attorneys to make customer calls, we never interfere with the employment of a customer, and the New York Police Department has nothing to do with our business.

Without knowing all of the details of your situation, it sounds like you’re experiencing a debt collection scam, using our name to lend it legitimacy.

Here is a link to our security alert regarding debt collection scams: http://www.cashnetusa.com/consumer-notices .

Please see below on how to assess whether your call(s) are from fake collectors and also below is a list of what to do about these calls. There are two of our specialized numbers to call depending on your specific situation (depending on whether you have or have not taken out a loan from CashNetUSA or our affiliated companies before).

Recognizing Fake Collectors

Our in-house collectors follow strict policies and procedures, industry best practices, and comply with the law. These fraudulent collectors do not. You should be suspicious that a collection caller is fraudulent if:
· You have never received a cash advance from/through CashNetUSA, Payday Advance, Cashland, Cash America or SuperPawn.
· You received a loan with one of our businesses, but paid it back in full.
· The caller threatens violence, intimidation or uses foul language.
· The caller threatens arrest or other criminal action, or references your driver’s license or check fraud.
· The caller threatens to garnish your wages.
· The caller is unable or unwilling to provide loan agreement information or payment history when you ask for it.
According to some of the people who have received fraudulent collection calls:
· The callers have a strong Indian (Asian), Middle Eastern, or other foreign accent.
· The caller reads out your bank account, Social Security Number or date ofbirth (this is done by the fake collector to show legitimacy).
· The caller has very poor English speaking skills.

Reporting A Fraudulent Collector Call

· If you have never received a loan from/through CashNetUSA, please call 888.801.9075 to provide us with the details of the incident that we can share with authorities.
· If you have never received a loan from/through Cash America, Payday Advance, Cashland or Super Pawn, please call 800.773.3147 Ext 3822 to provide us the details of the incident that we can share with authorities.
· Contact your State Attorney General’s office and the Federal Trade Commission and file a complaint. Use the FTC link https://www.ftccomplaintassistant.gov/ and reference “fake payday collection fraud.”
· Do not give out any personal information to inbound callers.
· Tell fraudulent callers that you have contacted the authorities and that you have been instructed not to pay or give out any personal information.
· If you are a current CashNetUSA customer, log in to your online personal account to confirm the status of previous loans. If you are a current Cash America, Payday Advance, Cashland or SuperPawn customer, please contact the customer service number located on your loan documentation.

For more information, please refer to the CFSA (www.cfsaa.com) or Better Business Bureau (www.bbb.org) websites. The FTC has also published a list of Debt Collection Questions and Answers to help consumers found at http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre18.shtm .

I hope this information helps, and please call our numbers above with any questions.
Finally, please know that this information is not provided by a lawyer and is not intended to be legal advice.

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