I recently purchased a customized iPhone 4s skin from this online company 'CellPhone Shop.Net Canda' and was pretty pleased with their quick delivery and good quality of the product. As routine, I received an email a few days later for customer feedback and presently my feedback honestly. The below is the string of emails I sent and received there after.
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-----Original Message-----
From: Sweeny D'Souza - through Yahoo Shopping
Sent: Sunday, July 06, 2014 8:26 AM
To:
[email protected]
Subject: Customer feedback on order cellphoneshop-10280443
Rating: Good
Comments:
Price Rating:OK
Shipping Options Rating:Awful
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Good
Title:
Body:It will be more appropriate if the customer can see the cost of each
shipping option along with the type of shipping offered.
I only saw the shipping option, with no cost and chose one. After my credit
card was charged only was I able to see the cost of shipping and it was 4
times the cost of my purchase!
That really upset me.
Product but of higher quality than I expected. Quite appealing too.
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www.cellphoneshop.com <
[email protected]>
7 Jul (1 day ago)
to me
Dear Sir/Madam
Re: 10280443
We have stated the fee in our website:
http://www.cellphoneshop.net/info.html
Thank you.
www.cellphoneshop.net (SL)
P.S. For easy reference and to avoid delay in handling your inquiry, please
include the contents of all previous/relevant emails when you send us
further email on the same issue.
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Sweeny D'Souza
11:13 (23 hours ago)
to www.cellphones.
Hello,
Yes I saw that later AFTER being charged. Like in many reputed websites like amazon, ebay, etc. the delivery charges are mentioned DURING the check-out process. When a custmer has a choice to choose form more than one or even only one shipping method, right bedside the method, the cost of stated so that the customer can make an informed decision. That was my suggestion.
Thank you.
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www.cellphoneshop.com
05:06 (5 hours ago)
to me
Dear Sir/Madam
RE: 10280443
Would you like to return the item to us? If so, please send email to us and we will handle your case accordingly.
Thank you.
www.cellphoneshop.net (SL)
P.S. For easy reference and to avoid delay in handling your inquiry, please
include the contents of all previous/relevant emails when you send us
further email on the same issue.
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Sweeny D'Souza David
07:08 (3 hours ago)
to www.cellphones.
I have ordered many times before online and I regret giving a'good' rating for customer service to this website.
I am going to publish our thread of emails on social networking sites and other customer review forums so that no other customers have to experience such curt conversations with uncooperative staff who completely disregard any positive feedback and turn honest customer suggestions into targeted insults.
I truly wish I never ordered from your company. Be sure I or anyone I know, will NEVER purchase from your site again.
Sent from my iPhone
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The above are all the emails sent and received from this company and I. I have never encountered such austerity and curt conversations with any customer service staff. If they won't want to get any feedback or even try to understand the customer or apologise for any inconvenience caused, then why are they even in this business?
Then then the next email I get? That I am enrolled on a newsletter subscription and got offers for more discounts to purchase more products! Which world are they living in?
If any wants to avoid such experience or having to deal with such inexperienced and horrible customer service reps, please NEVER purchase from this website. I got such a cold response for just giving a suggestion, FOR WHICH I WAS ASKED! I hate to wonder how I'd be treated if I actually had an issue with their product!
