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Cenlar Mortgage

United States,
Illinois

Consumer complaints and reviews about Cenlar Mortgage

KenA1954 Send email
 
Jan 6, 2017

Piss Poor Customer Service

Cenlar mortgage cheated me out of my home using unscrupulous tactics and lies.
I am a 62 year old man from whom Cenlar took my home away in favor of making profits.
I suffer from Type 1 Diabetes, Multiple Strokes, Arthrits throughout most of my body, Pinched Nerves, Lost my left arm, Neuropathy, Dizziness/Disorientation, Acid Reflux, Osteoporosis and rods and brackets due to fractured bones.
Due to my medical conditions, and living on a Disability check, I fell behind on my mortgage. Over a period of aprox. 2 1/2 years, I submitted paperwork to Cenlar, n(as required by them), in order to save my home with a HARP mortgage consideration. Every time I submitted the paperwork, some by mail and some by fax, I received a letter from them after 6 weeks, stating that my information was out of date and needed to be resubmitted with current information. This included 8 submissions by me. In one conversation with a Cenlar employee, I was told that they only get their mail on Thursdays. DO YOU BELIEVE THAT?
After the 2 1/2 years, Cenlars local legal firm appeared in court with me to secure a forclosure on the property. I explained to the Judge that Cenlar NEVER even attempted to help me. The Judge ordered that they pursue my request.
I submitted the required paperwork to Cenlar, and GUESS WHAT? I get 2 letters from Cenlar, 3 days apart, saying that they required more info. 1 1/2 weeks following the 2 letters, I received a third letter saying that they had all of the info they needed and that a HARP loan modification was denied to me.
The reason? Because they jerked me around long enough that my debt load was too high for a HARP.
We then found a buyer for the house on a "short sale", and at my next court appearance I asked the Judge for more time so I could sell the house and avoid Foreclosure.
Again, the legal representative told the Judge that he knew of no short sale. The buyers had already spoken to Cenlar AND a house inspector had been to the house the week before.
I am a natural born US citizen who was in the work force for 43 years, and my son is a 14 year Navy vet still on active duty.
At this point, at the end of March, 2017, I will be living on the street.
All I can say is Thank You Cenlar, you have beaten out organized crime as the SCUMBAGS you are!!

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