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Centurylink Fiber+ Service

United States,
Oregon

Consumer complaints and reviews about Centurylink Fiber+ Service

PortlandOregon Send email
 
Jul 27, 2016

Universal Service Fund fees (USF) charged on internet usage

I run a small business and signed up for Centurylink's Fiber+ service offered at my office building (since the fiber was already there). After over 2 months of waiting I finally got it last year.

The service provides:

1. 500 Megabit Internet connection via ethernet connection
2. One VOIP line

Charge is $496.00

I was told to expect about $15.00 a month in taxes and fees (like State 911 charge, etc). Also I was told that there were no Federal Universal Service Fund (USF) charges for the internet portion (or data use) except for the VOIP line (which uses practically no data).

Instead I am being charged $65.34 in "Other Fees." Most of it is under the "Federal Universal Service Fun" -- a whopping $53.58.

We only use the VOIP line about 3-5 hours a week as it disconnects often. After almost 2 weeks of no explanation from a variety of people -- they have become silent -- except for that they are going to consult legal and a FUSF "specialist' regarding the matter.

Anyone else in the same boat? Check your bills. From what I understand FUSF fees (at 17.9% right now) should only be on telephone services (including VOIP) -- not internet services.

Universal Service Fund fees (USF) charged on internet usage

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