OIESN4209673 - Claim 742946
I've been treated terrebly bad by one of your South African Assesor's assighned to assest my claim. I spoke to your South African branch and were truly asstonished that no one seems to care about their client or treatment your clients receive, it's been a week since the brake in and I was informed that I need to wait a until the 16th before they would be anble to help me. Can it truly be the way Chartis treats all their client's? Is there anyone in your company that cares for your customers or the treatment they receive?

Kind Regards

Susan Ludick
House Of Pets
0747311875

Chartis insurance is horrible to deal with. They're VERY unprofessional. Theyre the insurance company for a construction company in Cleburne Texas named Glenn Thurman Inc. AKA Thurman Transportation. I was driving on thw freeway and a large dirt clod fell from a Thurman Transportation truck trailer as it was in the fast lane hauling ass. The debris hit the road and broke up into bouncing rocks and dirt that cracked my windshield and small chips all over the front of my new truck. Sounded horrible. I got the truck number and pulled over to call the company, they gave me the number to the insurance company. The insurance company asked me if I called the police, I said no-- should I? They said no. The lady sounded very nice so I had trusted they would take care of the damage. Long story short, After numerous messages and attempts to get the claims agent on the phone, I get a call back from a VERY unprofessional girl that loved to hear herself talk circles in ebonix. (Its spelled: ask NOT "axe") Telling me they hadnt opened a claim because they do not cover the company Thurman Transportation. (thats what was written on the side of the truck that dropped the debris) I gave the contact information of the trucking company and she said she would not call them to verify! Turns out they DO cover the company after I had to bother them for a policy number and address to give to their insurance company. I got a call back from an adjuster in Illinois (im in TX) asking if I filed a police report at the time of incident, I told him that the first person I spoke to didnt need that. He immediately denied my claim in a very smug tone. Court here we come! Now I have to take time off of work to see these snakes in person...

Forgot to add that they confirmed that they DO cover Thurman Transportation but they do business as another name. Sounds like a SHADY business covered by a SHADY insurance company.