Log inRegister
Submit Complaint

Chase Auto Finance

United States

Consumer complaints and reviews about Chase Auto Finance

tmlucas04 Send email
Mar 25, 2015

Happy with Chase

I think you guys complaints must have hit home because Chase approved me with a low interest rate!! So happy to report that yo might want to reconsider doing business with them again. So far so good!!
snapdragon112 Send email
Mar 30, 2014

auto loan payoff

Car sold to a dealer...they took 4 weeks to send payoff to Chase. Chase calls me about "late" payment (overdue). Splained to them that I had sold vehicle. Two of their Ahole dudes kept up a threatening diatribe with me. Two other female operators while helpful to the extent they could indicated what I needed to do. For example...gave one of their Aholes the name and number of the dealer and he stated he "could not contact" them. One of the females did so and kept me on the line during the call. It all worked out as the payoff was really "in the mail". Will be cancelling my Chase credit card and suggest that one should be wary of using their services! You have been warned. Peace out.
unhappy Send email
Mar 21, 2013

Business Practices Fails

I recently paid off my automobile 3 months early and was told that the title would be sent out in a week. Next week, made another call and now principal shows $0.00 but account is still not closed and shows a balance of $352.04 which is due on 6/27/13.
UMMMM... principal $0.00 but still owes $352.04.

Called again, it should be closed by 3/15/13. Still not closed.

Called again, it should be closed by 3/27/13.

Now, if I owed them, they would have been out to get the car.
vishwanath s Send email
Mar 8, 2013


If You Have Any Problem Regarding your Here is the solution.(Vishwanath)Call :9591935500/08030732227.E-mail.id(vishwa@debtdoctorindia.com)
daveberry717 Send email
Feb 1, 2013

Chase overnight payoff

I decided to sell my car after two years of ownership. I called Subaru Financial(CHASE) and requested the payoff and the turn around time from payment to title in hand. I has informed by the rep that I could overnight the funds to their overnight mailing address, along with a prepaid Fedex overnight envelope for title delivery. I called today to verify that the transfer was handled, then was informed that there is a minimum 2 day turn around...

Not usually a big deal, but WHY LIE???!!!Why have your customer pay for Fedex overnight with Saturday delivery fees, if you have no intention of honoring your promises???!!! I have a couple of very interested buyers, and I only hope that this does not sour the sale.

Long and the short, Waiting on title...Chase CC to be paid off immediately and never deal with again. They have been great at collecting my money for the past couple years though...customer service in 2013!
User686151 Send email
Apr 11, 2012

I will never do any kind of business with them again

I recently lost my job and fell 30 days past due on my auto payment. I contacted Chase to let them know and attempt to set up a temporary repayment plan to get caught up and avoid getting another payment behind. to my surprise they do not offer any assistance and if you make any payment other than what is due is will not change your status! I tried to be honest and upfront with them and because they will not deal with me at all I am fearful of losing my vehicle. I have never had a loan through such a horrible company. After talking with other friends and family I discover I am not the only one completely dissatisfied with this company.

I will never do any kind of business with them again.
User930364 Send email
Apr 11, 2012

I will never do any kind of business with them again

i have a loan as well w chase, i had been behind and missed an agreed payment so the following week instead 500.00, i had to come up with 870.00 with in 4 hours or they were going to come get it!if someone is willing to make a payment i believe they should make arrangements work with people alittle more.the economy isnt fair right now.its best to go to a buy here, pay here car lot and buy a car then have to worry or skip ur rent to make a payment...i was behind a bit i know but making pmts every month.due to divorce and lies i got behind...ITS A NEW DAY THOUGH...KEEP GOING FORWARD ND BE THANKFUL.
Nicolino Send email
Mar 16, 2012

JP Morgan Chase LIES. Fraudulent business practices.

Called chase auto finance customer service, If I paid off my car loan in cash, how soon can I get the title. They said they can mail it overnight to local bank ( providing cash pay off was made) So I have made arrangement with my out of state buyer to fly down to Fl. to pick up the vehicle. Paid off the car at the local Chase bank branch in cash. Banker at the local chase bank called Chase Auto Financ. and we did all closing paperwork online . My banker and Chase auto Cust. representative who assured Us the title will be send by Fed Ex . overnight !!! Following day went to pick up the title - No title yet, it is coming later today, Ok later just before the bank closed I get the call from my banker, Chase auto screw up and sent the title reg. mail to my house . They offered to provide me with a copy -- Unacceptable - I yelled They know I have a buyer from out of town flying down and I needed to provide the title and Yet they screw up.
INCOMPETENT IDIOTS, what am I supposed to tell my buyer ??? wait a few days or a week or two ??? INCOMPETENT IDIOTS

Please note this has nothing to do with my local bank branch banker who did everything possible she could to help me !!!
Techride0020 Send email
Feb 23, 2012

JP Morgan Chase LIES. Fraudulent business practices.

In a nutshell, I am writing this because I want the world to know JP MORGAN CHASE, and CHASE AUTO FINANCE as a whole cannot be trusted. Anything credit related that this company tells you is a blatant lie.

I financed my vehicle over two years ago at an extremely high interest rate. I was ok with paying this interest rate in the hopes of rebuilding credit. I was told by a Chase auto finance representative that if I paid on time for 12 months, I could simply refinance and get automatically approved guaranteed. So in 2010 I applied for refinancing and was declined. Bear in mind I have never missed a payment. Again in 2011 I applied to refinance, and surprise, DECLINED. I called a manager at the chase auto customer service branch and explained to me that the loan rep told me I would be 100 percent eligible for a refinance so long as I paid on time. The manager pretty much said "Oh Well"

Now I am stuck with a 28 percent interest loan, as a result of fraudulent information given to me by JP MORGAN CHASE.

If you lie to chase or any other bank on an application for credit they can prosecute you for fraud. If they lie to you, they apparently suffer zero consequences.


They could care less about you, your credit, or the harm their fictitious information may cause.
Your Mom Knows Best Send email
Feb 23, 2012

JP Morgan Chase LIES. Fraudulent business practices.

"Now I am stuck with a 28 percent interest loan, as a result of fraudulent information given to me by JP MORGAN CHASE."

No, you are stuck with it because that's what you agreed to.

lol 28 percent. Can I interest you in some magic beans I ha
Techride0020 Send email
Feb 23, 2012

JP Morgan Chase LIES. Fraudulent business practices.

I agreed due to the legally binding information conveyed to me by a JP Morgan Chase employee.

PS. Go fvck yourself creep.
Your Mom Knows Best Send email
Feb 23, 2012

JP Morgan Chase LIES. Fraudulent business practices.

"I agreed due to the legally binding information conveyed to me by a JP Morgan Chase employee."

Verbally? No such thing in that case. Better luck next time. My advice, always read what you're signing before signing it. This may be the most obvious advice ever, but you clearly are too retarded to understand this.

"PS. Go fvck yourself creep."

Troll complaint confirmed.
Send email
Feb 23, 2012

Vehicle repossession after payment arrangement was made

A payment arrangement was made with a representative from your company and the company still repossessed the vehicle before the agreement could be kept/honored. When the agreement was being compiled the company never said the vehicle would be repossessed.
TeeLH Send email
Feb 23, 2012

Vehicle repossession after payment arrangement was made

Chase is the worst bank to ever, ever, ever do business with...I would never do business with them again. No one ever can answer any question you have...they call you the day the car not is due...like can you give thee mail time to get there. They also called my job and was harrassing a co-worker telling her to give them my cell phone number bc its urgent all the while they had my payment and never posted it to my account. No one ever gives you the same answer ever. My vehicle was repo'd by them in dec 2010 I had to pay close to a 1, 000.00 plus a storage fee and they didnt even have the car for 5 hours. They are the rudest people to ever work in customer service and they now have progressive financial doing collections for them. I can not wait until this car is paid off next yr and i no longer have to deal with such a horrible bank like chase ever again in life. Ive had the car for 4yrs and although i have been late with my payments ive always paid; and im sure the interest is paid off at this point. one rep tried to act as if they would repo my car bc i had a $5 late fee due. when im doing paying the car off they will receive some choice words from me

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code


    Share this site with others


    Recently Updated Complaints

    Shoppers Drug Mart - Insensitive customer service
    This has happened to me twice at Shoppers Drug Mart...
    MICROSOFT *XBOX LIVE BILL.XBOX.COM WA - xbox bogus charges
    xbox I am tired of paying for other peoples games-figure...
    Immigration of malaysia - PRC working on social pass
    i would like to make a complaint and hope the authority...
    cop@vsnl.net - Mobile phone lost
    Hi Team, I have lost my phone in auto while leaving for...
    samsung phn joker quiz - no gift received
    i did nt get my gift i want my balance back my phn...
    Bajaj Finance ltd - personal loan cancelled
    Hi, I am from Mumbai. this complaint is for Bajaj Finance...
    kinibrown12@gmail.com is a scammer - kinibrown12@gmail.com is a scammer
    kinibrown12@gmail.com is a scammer, he stole all my money...
    coffeesmate - Offensive photo on POF dating site
    User Drod 44815 has posted a very offensive and repulsive...
    giftwithlove - worst
    Worst services ever i get. The receptionists are very bad...
    history channel - Roots on Memorial Day
    Memorial Day. The day Americans pause to the remember...

    User Registration

    Already a Complaint Board member? Log in now.
    E-mail address:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Forgot your password?
    E-mail address:
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username