I have had a Choice Home Warranty contract since July, 2015. I paid for a full year of coverage I made a claim for a cracked heat exchange in my furnace They denied the claim because they said it could not have happened in the 3 months of my coverage My technician said it could happen at any time The furnace worked fine last winter I have spoken to them on three occasions about this and the person was rude and just kept repeating the same line (like he was reading from a script) I could hear other people in the background during our conversation arguing with other people, probably denying their claims also There is no reason for them to deny my claim I had a different company warranty before them and had no problem when my stove and dishwasher needed repair Choice Home Warranty should not be allowed to get away with this I have recently become aware that the state of New Jersey has sued them for the same complaints and won Why hasn't this company been put out of business?

I called for help in the middle of a Winter freeze. My 1st claim. Well much to my surprise I received a little answering service eprson on the other line that explained that I had to wait until the office was opened because she didn't have any contact list for service on my furnace! WHAT?!?! So my family, (pregnant Dtr & child, and myself) were waiting for 4 hours in the cold for the main office to open. Luckily I guess it was a Friday when they will be open. When I finally got a call bk, the lady had me call a certain heating business that they supposably had a contract with. The heating business was at my home within 1 hour. They were great, BUT, said they were never contracted out with Choice Warranty. So when I had a second problem with the furnace, the very next day-guess what happened! I got the answering office again which told me to call back the main fofice on Monday. Again, WHAT!?!? We were suppose to wait from Sat morning until Monday when the office re-opens? I contacted the same heating business and told them to come out & I will pay the bill so we can have our heat back on. When I called Choice Warranty's office on Monday-it took me all day (from my workplace) and three diiferent phone calls to finally get someone to tell me how to cancel my policy. I found that there is a $50.00 administration fee to cancel and I had two policies with them. So my cost would be $100.00. WOW what a SCAM!! BEWARE and pass the word about this company. I am cancelling because of their poor business skills and I have to pay $100.00 to do so!!

Please contact me if you have a problem with Choice Home Warranty. I will give you all my case numbers of open cases with the FCC, Texas Attorney General and NJ Attorney General. I have also been in contact with a couple of attorneys interested in a class action against this company because of NUMEROUS complaints logged against Choice Home Warranty.
[email protected], we can shut this company down!!!

So, I have been given this number for you to call and there will be a person to answer the phone: 973-504-6200 . Tell them you want to file a complaint against Choice Home Warranty.

Richard Zitelli, Investigator
E-Commerce Investigative Unit
Office of Consumer Protection
Division of Consumer Affairs
Office Of The Attorney General of the State of New Jersey
124 Halsey Street
P. O. Box # 45025
Newark, New Jersey 07101
Tel# 973-504-6213
FAX# 973-648-4595
e-mail: [email protected]