These people are not BBB accredited for good reason. They have negative reviews there too.
I can reiterate the negative reviews found on this site, and wish I would have read them before using this company.
We rented from Colorado Casa and have had problems from day one. There was no working smoke/CO detector (which is required by law) and when we called to have it repaired/replaced were charged fees for their guy to come out and change the batteries which did nothing to fix the initial problem! I fought for months to have the charge removed. Nonreturned phone calls, requests escalating to demands to speak with Jorgette were never acknowledged. Boris's excuse was, "I can't get in touch with her either". We never did get a working unit. You would think there would be some law that they could be prosecuted against, but just try.
Their leases are written one sided favoring them and you are charged service calls and fees for normal wear and tear. We refused to sign that part of the lease, or else we would be fighting some bogus charge for that also.
Giving notice to them initiates harassing phone calls as to when you can leave, when can they get the keys, that they have rights to show the house immediately per their one sided lease. Showing the house while you are packing and moving the last month is unsettling as they come and go without your consent or your being there. Insofar as getting 24 hours notice to show it, we were notified at 4:00 or 5:00 in the evening for showings the following morning at 8:00 am. Not exactly 24 hours notice as per their own words.
We finally did get the charge removed for the service call to change the batteries in the month before we left only to have the charge deducted from our security deposit along with an exhorbitant fee alleging replacement of the smoke/CO detector! Never again. I would never recommend these people to rent a shoe box.