Today Aug 1, 2015 at 1:02 pm I contacted the Comcast Loyalty Dept. in MN and reached a person named Amanda #PMH. I asked her why I am paying $40 for my internet and my friend is only being charged $35. She said that "the newer people get a better price than the existing customers." I also told her that the entire time I have been paying for my Comcast Internet I have been getting less that 50 mbps which is what they've been charging me for and I had to call a few weeks ago to complain and then all of the sudden I went from 8mbps to now 50. When I asked if I could speak to her manager named CHARLES also in MN for the Retention Dept. He and to quote told her to tell me

"It's the weekend and becuase it's the weekend there isn't enough Supervisors so he can't help me."

I asked her...so he is basically blowing me off? She said yes unfortunately because it's the weekend there is nothing they can do. So i then said "if I try to call back during the week then maybe someone will be able to help me." When I asked her who is above Charles... you could hear CHARLES in the background saying his Supervisor's name is "JOHN" as if he could care less.

This is completely unacceptable ON ALL ACCOUNTS for a Dept that call themselves "Retention."