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Costco/Stuart Lee Rebates

United States,
Georgia

Consumer complaints and reviews about Costco/Stuart Lee Rebates

Lauriemmt Send email
 
Sep 21, 2016

costco/Stuart lee

I bought 2 iPhone 6s on December 20, 2015. I took advantage of the BOGO. Received paperwork from the Costco att kiosk to fill out and send in to Lee Rebates for the 2 gift cards.Waited patiently for 16 weeks and looked online. I was shocked to see my gift card was denied. Called the number I found on here and was told there was no reason it should have been denied and I should receive my cards. Nothing for 2 months. Called again in June. Same answer. Called again in July. Same answer but rep stated she would escalate. Called again in August. Rep said she would make sure she got an answer and personally call me back. Called again this morning and rep told me that I would have to go back to the Costco kiosk. Went after work and was told tag I should never have gotten the BOGO and the rebate form. It was either/or. What!!!! There was nothing on the rebate form that stated that. Why would they have given me the rebate forms AND give me the BOGO?!!!
This is complete fraud .
Does anyone else know if what I was told was true? Even if it is, I think I have some kind of case because I was given the filled out forms from the kiosk. Also, I have spent 9 months chasing this down and now I am told this???!!
mhal Send email
 
Sep 12, 2016

Rebate Not Received

We bought 3 Maxx2 Droid phones from Costco and were supposed to receive a $300 rebate ($100 for each phone). It has been over 8 months. We have received 1 of the $100 rebates, but not the remaining $200. We have been trying to contact the Stuart Lee Rebate Center and they are not responsive.
Canela1987 Send email
 
Sep 3, 2016

Fraud on rebate at Costco

I purchased a Samsung Galaxy S7 on May 25, 2016 and was assured that I would get a $200 plus $25 Costco card after 12-14 weeks. It has passed the 4 months week and the people at the Kiosk at Costco have no clue, however, they kept assuring me that this was a good deal at the time of purchase. Costco is such a rip-off, and nothing is being done about the rebates. Called Verizon and they do not have a number for Stuart Lee Rebates, neither does Costco. How do these companies do business with a company that does not have a Customer service number. I am frustrated and will be complaining to the BBB about both Costco (as the kiosk was on their premises, hence they are responsible) and Stuart Lee Rebates. I received an Email standing that my paper work was accepted, however as of today, no card yet... What a ripoff.
almeida Send email
 
Aug 26, 2016

Rebate note yet received

I purchased a Samsung Galaxy S7 Edge on April 25, 2016 and was assured that I would get a $200 plus $25 Costco card after 12-14 weeks. It has passed the 14 week period and the people at the Kiosk at Costco have no clue, however, they kept assuring me that this was a good deal at the time of purchase. Costco is such a rip-off, and nothing is being done about the rebates. Called Verizon and they do not have a number for Stuart Lee Rebates, neither does Costco. How do these companies do business with a company that does not have a Customer service number. I am frustrated and will be complaining to the BBB about both Costco (as the kiosk was on their premises, hence they are responsible) and Stuart Lee Rebates.

Frustrated, frustrated, frustrated at these rip off companies. Shame on you Costco
Eiram2016 Send email
 
Aug 21, 2016

Consumer Fraud

I bought a new phone at Costco in December 2015 from the manger who promised me either a 225 or 250 Costco or Visa Card Rebate.
I asked for a copy of the rebate paperwork and he said we don't give copies, I send all the paperwork over at the end of the night.
Well, I never received the rebate card and I have went to the Kiosk 8 time with did not receive help - the only assistance I received was a RUN AROUND. At this point I fee; this was Consumer Fraud by the manger who is being deceitful and plainly a dishonest person who should not be in employment. I have found Costco to be a pretty honest company. I have purchased phones at other Costco Stores and have been given the rebate paperwork and have always received the cards which took awhile but I received them. The manger at this Kiosks is a a con artist and I was a victim of Consumer Fraud, At this point I plan on seeing what I can do legally for filing charges of consumer fraud. If I was conned, I am wondering how may other consumers at Costco were conned by the same manger, It is really sad to see Costco is employing and paying an employee who thriving on taking advantage of the consumer. At this point, I have comed to terms that I will never see the rebate card since he refused to give me a copy of the paperwork. I would like to see this employee removed from the employment of Wireless Advocate,
madhuraju_m Send email
 
Aug 13, 2016

no rebate recieved yet

Greetings !
I bought Samsung Note 5 from cost some time in December 2015 and I was supposed to 250 rebate back and I have not received yet. My phone number si 719 761 1088.
Today I had cross with Costco and they confirmed that all the documents that I was supposed to send have been recieved by Rebate center
emollie Send email
 
Jul 22, 2016

$150.00 Rebate

On 12/26/16,I took advantage of the $150.00 rebate offered by Costco when purchasing the apple 6s iPhone. After spending a few hours at Costco's Verizon's kiosk, with the purchasing and setting up my new phone I went home with the mistaken idea that the rebate paper work was taken care of by costco's employees.
On 2/29/16, I followed the advise given to me by a costco employee and sent in all the required paper work with a letter explaining the circumstances why it was so late.
I've been a loyal Costco customer for many years ( back to when it was called Price Club).
The reason it was sent in so late was an innocent mistake on my part. I haven't heard from Stuart Lee Rebates one or the other.
Can you please let me know what I have to do to receive my rebate.
Thank You,
Bruce Edelman
bedelman120@verizon.net
nikibeach Send email
 
Jul 19, 2016

Costco/Stuart Lee Rebates

The rebates take 14-16 weeks. At first, I contacted Costco's marketing rebate specialist (you can call their corporate offices & they'll put you through to that person's voice mail). She DID call me back. I emailed her my conplaint & she said to wait the 14-16 weeks - and if it didn't arrive to contact her again. She was very nice and ernestly wanted to help.
So i stuck it out & at week 15, I did, in fact, receive my $200. costco gift card. So, all I can tell everyone is that the time frame completely sucks (I can't remember the last time a rebate took this long) - but it does go through. and if it doesn't - contact Costco headquarters directly and they'll help you out (do not bother with the local costco store, verizon, the kiosk - none of those people or entities will be able to help you.). Just make sure you keep copies of everything, so you can scan them in & email them to costco headquarters.
Arielle73@gmail.com Send email
 
Jul 1, 2016

Costco 200$ cash card

Bought 2 Iphones w/ Verizon at Wireless advocates booth December 29, 2015 - that's over 6 months ago. manager Chris appears helpful in person but has not followed up. I am at my wits end ... There are many of us in same situation, we must expose this.
fustrated1 Send email
 
Jun 18, 2016

Rebate Denied Run Around

I purchase 2 Samsung S7 edge on the buy 1 get 1 free BOGO. Followed all criteria and was denied on the stuart lee website. Stuart Lee said to contact Wireless Advocates which I did and they said go back to Kiosk where I purchased from. The guy who sold me the phone submitted a rebate request form to send to district manager on 6/3/16. Two weeks later (today) didn't get a call back. I called the cell kioskin and talked to the manager Carlos and he said would find out what's going on (1040am) 6 calls back to see if he heard anything and said, "I call you right back." Final call at 545pm his worker said he already left for the day. I try calling the district manager Stuart Merritt and his voice mail is full. I text him everything I'm saying here and no response. I'm just gonna keep calling until something is done. Please if anyone in this area can help or has the same situation let me know. Thanks Loraine
maria2060 Send email
 
Jun 15, 2016

Denied Cash Card

I was supposed to receive a cash card for adding services since November 2015 and I am yet to receive it. I now checked on line and it states that it was denied due 'Carrier Deactivation'.
I never deactivated my line and it is still in use today so I would like to know what I need to do in order to clear this misunderstanding and receive my cash card.
dtrubshaw Send email
 
Jun 14, 2016

no cash card yet

Sorry all forgot to tell you if you ordered your phone online through Costco website the lady on the phone told me they will fill out the paperwork
dtrubshaw Send email
 
Jun 14, 2016

no cash card yet

I have the same complaints as everyone else and I want to let everyone know what I found out. The BOGO is through Verizon and that rebate information is on their website. They kept telling me they didn't have my UPC so I mailed it in a 2nd time. Nothing changes so I went on the chat and they inputted the number for me and they told me I should see Cash Card from Verizon in 2 weeks. The Costco cash cards is through Costco http://membershipwireless.com/index.cfm/go/content/do/rebateCenter I called the number 1-888-369-5931. The lady was very nice and told me that it can take 14 weeks after they receive the paperwork. I sent mine in 3/23/16 and they received on 3/31/16. So count out 14 WEEKS seems long. She was able to look up the rebate info for me and told me that I should see something by July 14 but give it until the 21. If at that time I don't see anything to go to the KIOSK I got phones from and they will fill out a form there and it should take 2 weeks to get Costco Cash Cards.

I hope this helps
jmctague Send email
 
Jun 3, 2016

No Rebare

We purchased 2 IPhones and switched service from AT&T to Verizon. We promptly sent in paperwork for the rebates and I followed up by stopping by the Costco kiosk to see if they could help. They were helpful and attempted to find any status, but there was no status or any indication of rebate attempt. I'm not sure where to go with this....this is $600 in story credit at Costco. We spend that in a month at the store.
lorenatong Send email
 
Jun 1, 2016

$200 Cash card not received

On 12/15/15, I bought an iPhone 6s at Costco in Marina del Rey with the promise of getting a $200 Costco cash card in 12-14 weeks if I switched from AT&T to Verizon which I did. At 16 weeks, I still hadn't received my card and stopped by Costco to check with Barris who sold the phone to me. Today is now 5/31/16, 22 weeks later, and I still haven't received the card. I called Costco, talked to Barris who said to contact stuartleerebates.com and fill out the Where's my rebate? form on the lower right. I did and will wait 2 weeks to get my rebate. If I don't , I'll file a formal complaint with the Better Business Bureau and Costco.
range Send email
 
May 25, 2016

More on Stuart Lee/Costco Gift Cards

ReCoil posted some very useful info. The Wireless Advocates number is 1-888-369-5931. Turns out they are actually a part of Costco. Stuart Lee's website claimed my paperwork was received two month late (BS!), so I called this number and spoke with a nice lady. However, early in the conversation it was clear she was not going to do anything more than tell me what is on Stuart Lee's website. Asked nicely to have the case escalated, and she accommodated. I didn't actually have talk to anyone in escalation area, but she said the case had been "pushed through" and I would receive my gift cards in 3-5 weeks. We'll see. But at least it feels like progress.
fernando mateus Send email
 
May 25, 2016

REBATES

9 mounts later and NO REBATE $600.00 -$400.00- missing _________VERIZON?,,COSTCO? OR STUART LEE REBATES?
fernando mateus Send email
 
May 24, 2016

REBATES

ON 9/04/15 I BOUGH 3 TELEPHONES from verizon @ costco w/ a rebate of $ 600.00 a mouth later i received (1) for $ 200.00 and the other 2 never arrived. i now live a bit far ( 85 miles ) but i;ve been to that costco 7 times.all kind of of excuses -can not find a supervisor -can not find my acct. etc...last time w/ so many words --forget it has been too long . i DO NOT INTENT TO GIVE YOU $ 400.00 TIP. it is not over YET i have been a business member of costco for 30 years i intent to let the H Q know who they are housing . fernando mateus MEMBERSHIP N.000320179887060.
Monicaperez Send email
 
May 24, 2016

No rebate received

I purchase iphone6 and was suppose to get $200 and after 14 weeks still waiting...
manju shukla Send email
 
May 21, 2016

costco cash card

hi my name is manju shukla i bought samsang 5th from costco last year some time summer i paid every cash cashier was ver nice time of selling phone next day i send rebate form almost eight month not recived rebate yet i am tired of keep going to costco I Phone dept don't help.can some one help me.
My cell number is 408 621 4985.
Home 408 224 6129
i really appriciate some one can help
Regards Manju shukla
thhiatt Send email
 
May 20, 2016

VERIZON KIOSK AT COSTCO

The same thing happened to me at the Verizon kiosk. I tried to contact Stewart Lee . There is no phone number to contact these people. I am very unhappy with costo and Verizon. They say they don't have any documentation in their system except for one headset. The information for two headsets were mailed on the same sheet. How does that happen? I never had this problem with c-spire. Can't wait to switchback.
ReCoil Send email
 
May 17, 2016

I found some rebate information

Ok here is what I have been able to gather. StuartLee Rebates does not approve, or Deny any rebates. That is all handled by Wireless Advocates, the owners of the Kiosk at the Costco stores. If you want to get resolution you can contact them at 1-888-369-5931, or customerservice@wirelessadvocates.com. Good Luck .... it worked for me.
lito Send email
 
May 17, 2016

I bought 2 samsung and 2 iPhone 6 & plus

I bought 4 phone frome costco 3/14/16 I just found out that my rebate for Samsung Galaxy when I apply is denied ($650 worth) when I called the mobile they don't have any record. I think I need to go back to Costco early tomorrow regarding this matter. Any advice when I talk to them? I'm waiting for that card and also the $25 rebate each new line.
vhusain Send email
 
May 15, 2016

rebate

I bought Samsung galaxy S7 on March 19 with the promotion BOGO: $650 Rebate. Then I found out on April 19, rebate was denied due to Costco's mistake. They didn't put my order in so they couldn't find my sales record. Back to Costco, and they said they will take care of it. Just got a call yesterday, May 14, 2016 from Costco said that I will not get my full rebate due to 2 upgrades instead of new activation. I did have new activation nimber on March 19. So I did everything that they want me to do to get the rebate but now 2 mths later they said I can only get half rebate $325 or return both phones. I asked Costco if I can take with whoever make those decision, but they refused to tell me. So I told Costco, it's not my fault, I will keep the phone and want my $650 rebate as promised. Costco will call me back with an answer. If no answer until next week, I will file complaint to Costco, Wireless advocates, and T mobile. This is not my fault why should I make a choice to accept their proposal either to return both phones or $325. Will not buying from Costco again and will not recommend to anybody.
3sonsforme Send email
 
May 14, 2016

Stuart Lee Rebates

I guess I am not alone with my complaint! Purchased two phone in November 2015. Check on the status, says denied, due to carrier deactivation. Really? I have had the same cell phone plan with Verizon for over 10 years. I just sent an email with copies of my cell phone bill, shows active! This is the 2nd time Stuart Lee Rebates has screwed up with my rebates. I'm not sure if they just have an inept rebate system or staff but it's very unacceptable. When I discussed this problem with my local Costco manager it was explained that Costco rents or leasing the cell phone kiosk to the people who sell phones. They are not associated with Costco. I said as a consumer, I buy an item and get a Costco receipt, I think they are associated with Costco and they need to look into this problem. I am thinking we need to look into a class action suit against Stuart Lee and possible Costco. Has anyone looked into this or have any thoughts?

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