I signed up with Cox in July of 2016. The first problem I had was the monthly amount I was supposed to be charged was off by almost $80. I called in several times to get it fixed and now nearly 6 months later it still isn't correct. My next and main issue would be the rebate cards of $300 I was promised and have yet to receive. I've called in 13 times, spoke to 6 managers, been told I'd receive a call back from each manager each time (never happened), called the rebate 888 number about 15 times (no help there) and after all that still no answer as to why they haven't been approved. Per each person I've spoken to every single time there is nothing that is incorrect or holding it up but they can not fix it!!! It's been over 6 months... I was told by the rebate center this is a typical complaint and they hear it daily. If this is such a big problem why can't it be fixed? I was expecting to use this money for Christmas presents. It is well beyond the point I should have received them. Can anyone guide me in any direction to get results? Any help would be very much appreciated.
Thank you

I called cox one month prior to the service cancelation. It has been 5 months and they are still harassing me for 140 dollars now they had sent me to collections
Employees are rude and their no billing resolution hung up on me. Even though the admit the service was cancelled but they won't stop harassing me over 140.00. I was a costumer for over 20 years. It is disgusting to see such behavior. I will not pay this company a dime.

On saturday evening June 7,2014 we called to schedule a technician to come repair our t.v. The appointment was scheduled for monday June 9 2014 between the hours of 10:00-12:30. No technician arrived so I called to see why, I was told they had me down for tuesday June 10 between 1:00-3:00,which was not the case. I asked if they could still send someone out and was told no one was available. After 24 years with Cox I was very disappointed they could not rectify this situation in a positive way. I now have to lose a second day to wait home for service. I am not happy and will consider switching to FIOS.

On 08/03/2010 Cox Communications electronically debited my checking account in the amount of $132.07. I noticed the unauthorized debit a few days later and called Cox Communications to ask them why they took the $ out of my account. I spoke with a customer service representative named Dominic who put me on hold and spoke with a manager to figure out why they had debited that amount from my account for no reason at all. They came up with no answer for me, just told me they would be sending me a refund check in the mail. I have recently cancelled my cable services with Cox because they are outrageously overpriced and I have had repeated problems with them trying to overbill me. I still have my internet through them because there are no other providers in my area. I am set up on automatic bill pay through Cox, this is how they obtained my acct# and routing# to debit my account. I wonder how many other people they stole from besides me. I believe they just take money from people and hoped they do not notice.

I called Cox cable and explained i had a problem with my TV and they scheduled a techinician to come out to my house, I just PCSd from FT Bliss here on Jan 23rd 2012 as i just got home from Iraq. They scheduled an appointment for 5pm, when i got home i noticed i had no internet and no television at all, i called COX Phoenix location and was told that a technician had came out to the house at 4pm i was like why would he come over at 4pm when i had an appointment at 5pm, while i was talking to them i noticed the cable box and wires hanging on the wall of the house, i explained that who ever they sent over didnt know what they were doing they said they would send a technician out right away. 30 min later the technician came by and i told him that someyone who didnt know what they were doing rampaged through the bos and left wires petruding out he got mad mad and cursed and said that was Bull shit in front of my 6 yr old daughter, i blew up and told him he was an idiot and had no idea what he was doing and by the way i never signed or gave him permission to tamper with my house when i wasnt there, I told him to get off my property now my account services have been turned off and i cant get service at all as my account is blocked when i call cox thus who at cox can i speak to face to face in person just because they sent one idiot out that made the service go bad doesnt mean that i cant get service at all..