Submit a Complaint

Cricket Wireless

United States,
North Carolina

Consumer complaints and reviews about Cricket Wireless

[email protected] Send email
 
Aug 28, 2015

no refund

Beware of the Cricket Wireless at 7440 Louisburg Rd, Raleigh, N.C. They told me one thing then did another. I purchased 2 phones with 2 months service, activation and cases. $220. I got them home where we use the cell phones the most and could not get the AT&T service. It would ring 1 of 5 times. The other 4 would go to voice mail. If I walked out side I could get some coverage.
My old sprint phones worked great in the house but the AT&T Cricket service was very spotty. It worked when I drove around just fine but I need it to work mostly at home. I returned the next day and they said they would refund everything except 2 months service. Their computer was down so I had to go back next day. Then they changed their mind and only refunded the 2 phones $118.
They said they could not refund cell phone cases and the service that was stated on the receipt and I was told they would. ( bait and switch). I said how about the activation? It said nothing on the receipt about not refunding this and they said it was implied because they were suppose to charge a restocking fee that they did agree to wave. I said it did not state that on the receipt and he just shrugged.
They just made up the rules and took my $100. It is not my fault I could not get service around my house.
They have poor customer service their and I would stay away from this location. They will not work with you and then they will steal your money.
Donald

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username