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Cultural Care Au Pair

United States,
Massachusetts

Consumer complaints and reviews about Cultural Care Au Pair

kken Send email
 
Oct 10, 2016

Au Pair

Hopefully I'm allowed to do this on here....basically I've had issues and problems with CC, and haven"t got anywhere with them, so I've decided to file a claim at my small claims court. Just curious if anyone has done this against them, or if anyone else is interested in doing this... I live in Nassau County, Long Island, NY...any feedback can be sent to me at [email protected], Thanks!
dienwi Send email
 
Apr 28, 2016

Cultural Care AP - HORRIBLE!!!

I wish I read all the review before I used them. They were recommended by an acquaintance, whom later on I found out she runs a "free-for-all-whore-house", that's why she loves her slut AP. The AP probably services her and her 22-yo pot head son who still lives in her house!
The agency certainly sells differently to the family and the AP. They sell it to the family as childcare provider, yet they sell it to the AP as a student exchange program, that they're only here to have fun, make friends, and not working. This is a very misleading agency, DO NOT use them unless you're just looking to have a teenager living in your house, with all the teenagers attitude and issues. Our French AP would text my husband, asking for things. She doesn't like to work on weekends, eventhough she was way below her 45 hour. She signed up for a bunch of stuff using our mobile phones and credit cards. She friends with another AP that basically is a prostitute using "babysitter" in disguise. She is lazy, disrespectful, and will use all my stuff without permission!

The LLC apparently is hired as an outside contractor. The so-called program director is useless and constantly changing. Both individuals are useless when problem comes along.

When things go smoothly, you won't need to deal with them. But when problem arises, the agency is very useless, and tend to take the AP side. Not to mention all the "additional" fees that were not mentioned at sign up. The solution they will give you is to give the horrible AP what she wanted. We had an AP that used our credit card without authorization, leaving us with over $1000 bill when she left. HORRIBLE! SAVE YOUR MONEY AND DO NOT USE THEM!!! YOU MIGHT BE INVITING THIEVES TO LIVE IN YOUR HOUSE!!
lynda1375 Send email
 
Aug 19, 2015

au pair

My au pair lied on her application about not disclosing her father's death 6 month earlier. She broke the news to me after a month of her coming to my home. I asked her why she didn't tell me and she replied because another family let her go because they said she wasn't ready, so she decided to not tell anyone. I became very nervous after she told me this as she never grieved and she is home alone with my one year old and six year old in a foreign county. I was nervous. She started to change after about a month and a half, getting very involved with her social life. My husband and I have a seasonal restaurant and I went out there to Saturday night and left her with the kids. My house has nanny cams and an alarm system. After she put my one year old in his crib and my 6 year old to bed she went out the back door, because there is no camera or alarm and went to her friend's house and left my children sleeping in a house by themselves. She went to her friend's and after an hour became nervous and wanted to leave. Her friends asked why and she replied, I left the babies sleeping in the house, The girls could not believe it. She went home I came home and had no idea what had happened. Her friend e mailed our LLC Sunday. My LLC said she received the email late sunday night and NEVER called me to tell me. I left for work on Monday and left her with my son as usual and my au pair texted me about 2 pm that she had a big problem and need help. My heart sunk as I thought something happened to my son. I called my au pair and said what happened, she said do you know how you always told me not to trust anybody, I said what happened she said I left the babies and went to lou's house and they told the LLC on me and I hate them. I almost died, I raced out of work and was pacifying her on the phone until I got home as I had no idea what her next move was. I had to call the LLC twice and tell her to get her out of my house. Cultural care learned of this girl's outrageous actions, putting my children in danger and let her continue to stay until they figured out how to handle these "rare" circumstances. They came and got her and put her on the next plane home. My husband and I are left with no child care, out of alot of money and most of all the feeling of never being able to trust anyone again. My life is upside down and I have no answers. This girl is clearly unstable. I expect a full refund form cultural care. No one has ever heard of such outrageous actions by an au pair. My children could have died, if my 6 year old woke up and saw nobody home what if she would have went wondering the street. I can't think about the what if's anymore. I have not slept and cried all night for 2 days. I am devastated over this

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