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Customerstatus.com

United States,
Kentucky

Consumer complaints and reviews about Customerstatus.com

Ann Hutchins Send email
 
Jul 3, 2016

Bell + Howell Tac Light

I just called this 800 998 5874 to order the high powered flashlight advertised for 19.99 plus an additional light for 10.00 and free shipping. Only to find after giving all my Visa information that the light advertised had to be up graded to do what the TV add applied in light volume, would cost upwards of 59.99 instead of 19.99 like advertised. So misrepresenting their product to be sold is less than credible and I wanted to cancel the order. Only to find the customer service could not be reached. Even the www.customerstatus.com did not allow me to connect with the Bell + Howell advertisement on TV. They were to confirm my order by my email, but, even that has not happened. That's what I get for ordering from an automated add.
vetjohn Send email
 
Jun 5, 2016

Part of order not received

I received to 9.5 in fry pans from Gotham Steel but did not receive the 2 lids I ordered. Cannot find e mail address or phone number for this company. Customer Status shows that lids were shipped. Phone # for customer service cuts off and gives busy signal. Can anyone furnish me with a working phone number or email address? Thank you. John Vetter vetterjohno@yahoo.com
minddyy Send email
 
May 29, 2016

copper chef

I don't know who thought of the automated ordering system but I really think holding some prisoner for 25 minutes to order a pan is complete BS. thank you for curing me of ordering anything seen on tv.

Next time I see something on tv I will wait until its available in stores. you have a lot of nerve forcing people to listen to all that crap.
Linda DiPaola Send email
 
Apr 6, 2016

WW cleaning tonic

I agree with the other person who complained about WW Cleaning tonic. When I found out about the amount of the postage, I clicked it off thinking I had cancelled the order. I got an email this morning telling me my order had been shipped. Most companies send you an email immediately thanking you for your order. If this had happened I would have had time to cancel the order. I reaaly think this companies policies should be reported to the Better Business Bureau. Order No 70067201613520316 confir no 17308415
Marcel Proulx Send email
 
Apr 4, 2016

my order

I made an order on 13 march 2016 and never I received my order,,,, and now I checked you bill me $34,44us and when I tracked my order I can saw you canceled one item and you billed me 20.95$ Why you canceled and why you bill me first 34,44$ I want be refund for all,,, and dont want this order,,, because I think so y're not responsable compagny I hope an answer promptly Marcel Proulx,, my email marcelp48@gmail.com
J E Voytko Send email
 
Mar 26, 2016

Can't use Product (Gotham Steel Pan)

Purchased Fry Pan from Gotham Steel in error. We are aged and the pan is too heavy to use. Please provide return instructions (unable to find contact number or e-mail address anywhere on their web page). Meanwhile we are disputing the charge on our credit card. Thank you for your help.

My contact: jev5@sbcglobal.net
sherri shaunesey Send email
 
Mar 20, 2016

No customer service

I've called the number on Gotham Steels web page for customer service and all you get is ads. Never a person to speak too. I want to cancel my order I placed on 2/22/16, I haven't heard anything from them, I looked it up and it says its out of stock. and still says that today 3/19/16. I want my order canceled. Order #: 36862201608123564 Please cancel this order, DO NOT precess as I have canceled with my credit card also.
Thank you
NewStar Send email
 
Mar 20, 2016

DGCleaningTonci

I was told that order would be delivered within six to eight weeks. I have been waiting for eleven weeks now. Trying to find way to contact them for a refund.
masastrak Send email
 
Mar 14, 2016

DGCleaningTonic

Their order site does not allow you confirm the order. If you hit Process Order, the order is confirmed before you see how much the total order will cost. It is inferred that you will get a second bottle of concentrate free, but their is another charge of $14.99 added, plus another $7.95 for shipping and handling. Beware, there is no place to cancel the order! The total is almost $40.00.
Add this to your RIP-OFF ads that are allowed to operate on TV!
FRAUD VICTIM Send email
 
Jan 27, 2016

POWER PRESSURE COOKER XL

About 10 days ago I ordered the Power Pressure Cooker and was given a "Confirmation Number." Five (5) days ago on 1/23/16 the $192 was charged against my bank credit card--- NO sign of the merchandise at all. I went to their "Customer Status" website (which offers NO information at all) and I tried EVERY scenario and option given. Every one came back with "Unable to find your order!" At this point I am furious. If the cooker, cook books, chopper, etc. are not in my hands by the end of this week, I am going to contest and deny the charge on my charge card and their pressure cooker can float around in cyber space forever!!!!!!!!
sweeney Send email
 
Jan 21, 2016

Gotham Steel 9" fry pan

Just received my Gotham Steel 9" fry pan & every time I fry eggs they stick terribly. I have an electric stove. Please advise what I should do to stop this from happening.

Thank you
Patrick Mullaney
Gotham order #16440467
PH: 847-714-3677
email: Patrick.mullaney@att.net
HAMLET106 Send email
 
Jan 5, 2016

Aerofryer

I ORDERED A "AEROFRYER" ON 16 DEC 2015 AND IT IS STILL ON BACK ORDER AND I TRIED TO CANCEL AND THE RUDEST PERSON I EVER MET TOLD ME IT WAS ORDERED AND WILL BE SHIPPED WHEN THEY GET IT!!!!!!!!!!!! I TOLD THEM TO CANCEL AND SHE SAID I WOULD JUST HAVE TO WAIT!!!!!!!!!!!!!!!
JPolhemus Send email
 
Jan 4, 2016

cooperfitback.com

It is very difficult to see if your order was completed and as a result I placed two orders. Immediately called to cancel one and have holding for 1 hour. Phone message redirects you to Customer Status.com.... impossible to speak to anyone... definitely set to scam multiple orders..
Redhead Send email
 
Dec 31, 2015

does not work

Ordered "Roto Clipper" - 2 sets!! Of the four clippers sent, the first one I tried does not even turn on - the motor does not run. The other 3 do, but when I called customer service number & ffinally got to where I am on hold for a real person, I waited endlessly thru music & "please hold for a customer service representative" cycles until the computer on their end simply hung up & I got a busy signal - quite a way to make you finally simply GIVE UP!!
coxzoo1968 Send email
 
Aug 17, 2015

ordered leather and shoe repair item and still have not received it

My grandmother seen an ad offering a product leather and shoe repair by dunbar. she placed her order on august 3,2015 using her credit card and still has not received her order.
suem54 Send email
 
Jul 3, 2015

money return

can't get my money back from Cinematrix and now I can't get ahold of them. i need the money returned and them stop charging my account
badcompany Send email
 
May 6, 2015

rude customer service

I just hung up from your customer service department and I satisfaction with my question. My order has shipped but nobody could tell me when I will receive the order. I am going out of gthe country in June and some of the reveiws I read lists 4 to six months before customers received their order. I want you to assure me I will get my order sometime this month.I am going tocall my credit card company if you cannot give a more definate date I will receive my order.

Jeanette Hough
#215141704019-order #
Delia Send email
 
Mar 22, 2015

SUPER WAVE OVEN THE SHARPER IMAGE

I BOUGHT SUPER WAVE OVEN THE SHARPER IMAGE FROM THE TV PROMOTIONAL SHOW, APPROX. 2 YEARS AGO.
TODAY WHEN I WAS ABOUT TO USE IT, RED LIGHT AND THE GREEN LIGHT DIDNOT GO ON. I CHECKED MY ELECTRICAL OUTLET, THE PLUG, ETC. NOTHING WAS WRONG.

NEXT DAY I PHONED CUSTOMER SERVICE THROUGH THEIR PHONE NUMBER 1-800-253-4785. I WAS SWITCHED OVER TO DIFFERENT PHONE NUMBERS BEFORE I COULD GET THROUGH TO THE CUSTOMER SERVICE WITH PERSONS ACTUALLY ANSWERING THEIR PHONE. I WAS SWITCHED AGAIN TO DIFFERENT PEOPLE WORKING THERE. FINALLY I WAS ABLE TO EXPLAINED MY ISSUES RE: A MAN WAS ABLE TO GET MY RECORD ON THEIR SYSTEM INFORMING ME MY SUPER WAVE OVEN STILL IN WARRANTY. THEN SWITCHED OVER AGAIN TO A WOMAN, TELLING ME SHE WILL SEND INSTRUCTION HOW TO RETURN THE ITEM THROUGH MY EMAIL.
I GAVE HER MY EMAIL ADDRESS. FEW DAYS PAST, NO EMAIL, I PHONED AGAIN, A MAN TOLD ME THE SAME THING.
I GAVE HIM MY EMAIL ADDRESS AGAIN. TODAY MARCH 22, NO EMAIL AGAIN. PLEASE LET ME KNOW HOW AM I GOING TO RETURN THE ITEM IF THEIR CUSTOMER SERVICE PEOPLE ARE LIKE THESE? IM SO DESPERATE SITUATION, NOBODY WANTS TO HELP. MANAGER OR SUPERVISOR PLS. CONTACT ME 1 604 492-3330. YOU ARE MY LAST HOPE TO LET ME KNOW WHAT TO DO. PLEASE, PLEASE, PLEASE. THANK YOU. MY NAME IS DELIA 1 604 492 3330.
bobbi mcgee tomlin Send email
 
Mar 7, 2015

finalizing items not completed will not return payment

I became frustrated while placing an order. the automated system does not allow you to cancel an order. there system continued to process the order even after hanging up on there system it continued to process my order .It procesess without allowing you to correct ,change or cancel your order.

I have returned the product, and have yet to receive a refund my next step it to file a formal complaint with the attorney generals office here in the state of Minnesota.
gjacks Send email
 
Feb 17, 2015

RALPH PAULS GUITAR MADE EASY

MY HUSBAND PLACED A PHONE ORDER WITH THIS COMPANY ABOUT JANUARY 26TH, TOLD THEM JUST ONE UNIT, HE GOT A CALL THE NEXT DAY ASKING FOR MORE CREDIT CARD INFO, HE ASKED THEM TO JUST CANCEL THE ORDER, AND WHOEVER IT WAS SAID OK, SO ON FEBRUARY 4TH I PLACED AN ORDER ONLINE, WAS TRYING TO CHECK CUSTOMERSTATUS FEB, 16TH COULD NOT GET ACCESS TO IT, THEY ALSO HAVE A HABIT OF FINALIZING ORDERS THAT HAVE NOT BEEN SUBMITTED,
stephklpada Send email
 
Jan 1, 2015

microknife 180

I placed an order for the micro knife 180 and received a order number and a receipt via e-mail. I called two weeks later and was told they never heard of me, luckly the bank said they never paid this company. So I thought well maybe it was a glitch and I would order it by phone. I did order it again and have heard nothing since. that was two weeks ago. It is safe to assume I have been ripped off!! Shame on me for even trying it again.
Gexed Send email
 
Sep 13, 2014

Power Pressure Cooker XL

Did not do my homework of TV Infomercial selling the Power Pressure Cooker XL. If I had, I would have discovered all the bad experiences others have had. I saw the commercial but chose to use the website to order instead of calling in. So many deceptions in the advertising on TV. I called a phone number in NJ (allegedly) and the lady said they had an order number and a confirmation number. Said the Item would arrive in 7-9 business days. I called my credit union with whom I have my debit card. They told me they show the funds still on hold pending release. I thought I was in the money until he said that it was a debit transaction and could not be cancelled on the spot. It would have to be contested later. The killer is that it could have been cancelled on the spot if I had used one of my CREDIT cards! Husbands wise up! If you return the item, there will be charges for the return. They will charge you for the shipping charge (mine was $30 which I should have keyed on!). All of this amounts to half the original credit card charge! It's a lose, lose situation. On top of that, they have your debit card number!
albertruiz1 Send email
 
Jul 23, 2014

POWER PRESSURE COOKER

I ORDER PRESSURE COOKER WAS TO BE DELIVERED 2-3 WEEKS AND NOTHING, I COULD NOT FIND TEL.# TO CANCEL,
grannie46 Send email
 
Jun 25, 2014

power pressure cooker

On june 16th. I ordered the power pressure.When I check the status of the order I keep getting its on backorder.Can you tell me when I will be getting it?
Howard King Send email
 
Jan 21, 2014

One free shipping

I ordered the Stufz burger press buy one get one free.The gave me an offer another one for only 7.99 and one free shipping so i ordered it.When the order was shipped they cancelled the one free shipping with out telling me and billed me for all shipping.Called the customer service number 1-855-836-8446 they have and i get this number is not in service.There is on number to talk to a person in customer service to ask was it was cancelled.

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