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CyberDefender

United States

Consumer complaints and reviews about CyberDefender

sean carpenter Send email
 
Jul 8, 2012

double my speed

charged my account with out authoration. i plan to take action!
Corie Send email
 
Apr 17, 2012

Doublemyspeed.com charge

I too was charged $42.48 from Doublemyspeedregnow.com that I did not authorize. I called my bank first who said they could not dispute it until it was no longer pending. They suggested I call the company. Not an easy thing to do. They must have changed their name to Maxmyspeed.com but I called the number at the top anyway. They claim that I agreed in the email they sent me when I did the $19.95 "exam" to pay an annual fee if I don't call and cancel it before the year is out. The email they sent went to an email address I no longer have. They said they are refunding my money (we'll see), but they have to send the email verification to the email address on file (which is dead) even though I gave them the new address. How bogus is that? Don't use them. Call your bank if you are having trouble getting your money back.
User927850 Send email
 
Apr 5, 2012

Don't use

I was charged on my debit card $39.98 to dri*doublemyspeedregnow.com/c mn, a charge I never authorized. How do I get my money back?
Beeman518 Send email
 
Mar 12, 2012

cyberdefender on-line virus program

I purchased additional software 4 my computer and came across CYBERDEFENDER it was 29.99 4 the year and it came with tech. support 7 days a week 24 hrs. a day.. One day last week I logged on to my computer and there was a virus on it..I was able to get on-line but it wouldn't let me connect too any sites!! I quickly called CYBERDEFENDER to get my tech. support to advise me what to do as they can connect instantly to my computer and I THOUGHT they'd HELP me fix the issue since that is why I PURCHASED their software package.. At first everything was fine and this women asked me to shut down my computer put it in "safe mode" and we proceded to get on-line. Well needless to say NOTHING happened and thats when she hit me with the big WAMMY and said my problem needed tech. support (whom I thought i had on the phone) and that for a mere $300 she could have a technician clean it all up 4 me right now and that I could make #3 EASY PAYMENT if necessary..WTF??!!~ I then informed her that I had already purchased the software package with the tech. support and she said NO...and to top it off their SOFTWARE didn't even CATCH THE VIRUS and when I asked her about it she said mam we can't be responsible to catch every virus even the Prersident that has top of the line security software dosen't do that...WHAT...anywho I called the company the next day and demanded a refund that it claims is 100% GUARANTEE only to be told that I was past the 30 days!! Did i MISS SOMETHING.. And I did tell them that they were a scam..they just want u to purchase the $300 package but no worries that 4 two years! YA.. DONT DO IT PEOPLE!!
Mary Duncan Send email
 
Mar 12, 2012

cyberdefender on-line virus program

I paid for a nearly $400.00 for a 2 year installed cyberdefender and it worked for about 6 months then quit working, calling this company is really a pain you will spend at least 20 minutes on the phone pressing buttons to get to a "technician" and when you finally get to a "technician" all this person does is route your call to a "service technician" or tell you your problem can't be fixed for at least 3 days. Should you actually get through to a "service technician" they may or may not help you. In my case the "cyberdefender antivirus software" actually allowed 20 worms, various spy ware and 11 viruses to invade my computer, it was so messed up cyberdefender could not fix it so they installed "Windows Essentials" to protect my computer, well "Window Essentials" lasted about a month before it stopped working. When I contacted a Window Essential" "technician" I was told my computer was full of worms, viruses and malware. The "technician" asked me what I had been doing on my computer. I told him I love to play interned games and the only thing I had done was download some games. He informed me that Internet games all contained viruses, worms, spy ware and malicious software and since I had downloaded the games it was my fault my Windows Essentials had stopped working, but for 150.00 he could fix it for me . I asked the "technician" I have already purchase this software "why didn't it protect my computer" answer "Well we can't protect EVERYTHING. What the heck did I pay for I thought I bought full protection but what I found out was; the minute there is a virus or problem cyberdefender shuts down and quits working.
Ranmo2002 Send email
 
Mar 2, 2012

Don't use

I am having the same problems as some above are mentioning. It like the holding me hostage. I have to go through them to get on my yahoo web page even though I haven't bought anything through them yet just download them and my clean pc for a free diagnoses. It like my problems can't be fix unless i go thru them.
Alestar Send email
 
Feb 23, 2012

Rip off

I called my pc and signed up for their two year technical support for 300 plus dollars. From the moment they touched my pc it quit working correctly. Took me six hours of my own time to get the CAC feature back on my laptop. Called back multiple times to be put on hold forever/hours. Was told twice I would recieve a call back, never got one. I finally after a week of trying got an account representative who informed me regardless of how my computer was messed up I still owed the 129.00 initial tech support fee. Would not waiver on this even though they messed up my laptop requiring me to take it to best buy to have it fixed. Do not do business with this company. No company should be allowed to charge a consumer for fradulant services! This company is a scam, it pretends your computer is being hacked just to get you to agree to their services then performs subpar work! To add insult to injury their was no apology, I was hung up on and stuck to remove the software myself.
Mr. Fed Up Send email
 
Feb 23, 2012

Rip off

Cyberdefender is a total, and I mean TOTAL RIP OFF!!! DO NOT Buy into their DIS-service!!!. Last year, just before moving I got a nasty bug on my computer only to have have Cyberdefender immediately pop-up as a "superhero" ready to take care of the problem. I was initially a bit concerned about their "timeliness" and wondered if they themselves had dumped the crap on my computer so they could bleed money from me to clean it up. Handcuffed by the "bug", I bought their program and paid $249 to clean everything up. My initial problems went away and for a year they "seemed" to be protecting me but their "protection" was merely cleaning up only cookies. Occasionally, they would identify an item that was on my computer that wanted to open at every start up and it would give me an option to allow or block it. Why did they not BLOCK IT FROM GETTING ON MY COMPUTER IN THE FIRST PLACE!!!

One time during the year this bugger showed up again and Mr. Ten Thumbs (me) accidentally hit the allow button OMG!!!
It was like it put a layer on top of my desktop. I was able to identify location of this critter and went to delete it. Wrong! The message said I couldn't delete it since it was running but there was no way cancel run mode. Anyway, I got this bad file to kinda go to sleep and my computing was semi-normal until I was approaching my renewal date. Once again I started having odd things happen om my computer. Once I passed my renewal date my computer has again started doing crazy things (unexpected shut downs, going to websites that I didn't direct it to, etc.). All the while Cyberdefender is is now in active mode saying I have all these new "cooties", some nasty, that need to be addressed and cyberdefender wants me to re-up to take care of them. Is it a coincidence that I started getting all this crap again? I THINK NOT!!! These crooks are at the core of my PC woes and should be hauled off to jail. They invade your system them want you to pay them to undo their mess. Justice Department, where the hell are you when the public needs you? Playing golf in Hawaii with Mr. Big??? I will copy this and send it on to you and 60 minutes too. Cyberdefender must be stopped!!!
Bob Send email
 
Feb 23, 2012

Junk

I down loaded the FREE cyberdefender program and when I tried to uninstall YOU CAN NOT UNINSTALL this piece of garbage.How do companys like this get away with this?
Christina7777 Send email
 
Feb 23, 2012

Junk

Hello,
I’m Christina, a representative at CyberDefender. I’m sorry to hear that you are having trouble uninstalling our software. You can learn more on uninstalling our software by copying and pasting this web address: http://cyberdefender.custhelp.com/app/answers/detail/a_id/22/kw/uninstal If you continue to have trouble please e-mail me at Community@cyberdefender.com and I will have a technician assist you.

Thanks!
Christina
Send email
 
Feb 23, 2012

Don't use

I downloaded cyberdefender from a freeware site (yea- I know, you get what you pay for). I ran it and it found LOTS of problems that Windows LiveCare didn't. HOWEVER, this freeware only identifies "problems". You have to register and pay to remove these mysterious problems. Here's where it gets fun. If you decline to pay, it becomes a "virus warning" popup. I tried to uninstall but it didn't work. But boy that popup sure was working! I tried to remove it in control panel add/remove programs and THAT wouldn't work. Finally I went into program files and removed all files and folders that it would let me remove. I was able to disable the program so that it's not *** me off every 30 seconds, but it took an hour of diligent folder searching, etc. to get rid of it. It seems to me that CyberDefender antivirus is just plain vindictive when you decline to buy the software.
Cyber Chris Send email
 
Feb 23, 2012

Don't use

Hi, my name is Chris. I’m a representative from CyberDefender Customer Service. If you have any questions or concerns about CyberDefender products—including MaxMySpeed.com, DoubleMySpeed.com, and MyCleanPC.com—feel free to e-mail me at community@cyberdefender.com.

Thank You,
Chris
BobbyP Send email
 
Feb 23, 2012

Service

On 3/19/11 I signed up for a 3 year contact with Cyberdefender who offered 24/7 repair service. After one weekend and a total of 8 phone calls (twice being put on hold for 1 hour each call) the problem was not solved. On 3/21/11 I called to ask for a full refund as the problem was not fixed. They refused stating that they would charge me $179.00 for the time that they worked on my computer. They sent me to another tech who said that he fixed my computer. On 3/23/11 more blue screens and freezing up of the computer. I called at 7:30 and was put online waiting for a remote tech to look at my computer. I called at 8:30 and again at 9:30 I was promised each time that a tech would be right with me. Finally at 10:21 I called sales to again ask for a refund they refused and again said they would refund $340.00 ($519.00 less the $179.00 for the time they spent on my computer). I said well if you are going to charge me $179.00 then at least fix it. They have kept me form my family and as a business owner they have reduced my productivity while charging me to do so. Better business burea is the next stop. By the way it is 11:00 and still no remote tech.
Cool Dad Send email
 
Feb 23, 2012

Service

Cyber Defender - Bad News, very BAD

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