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cyprexx

United States,
Florida

Consumer complaints and reviews about cyprexx

HOTMESSCYPREXX Send email
 
Jun 11, 2016

Cyprexx is a Joke

Well I can't say I wasn't warned, I did read all of the reviews and complaints about 4 yrs ago, that seems to be the going # of years before they throw you out to pasture... they will raise you up with all their BS to sweet talk you into working for practically pennies only to back charge you to death at the end for stuff they can't even confirm you did wrong but because they ALWAYS owe you $$, $25,000 on my behalf still, they continue to deduct what THEY say are back charge penalties until they owe you NOTHING..We as Vendors have worked on over 1,000 Fannie Mae properties helping them to SELL every last one of them, worked non stop 18-20 hr days to meet their deadlines only to be treated in the worst possible way, the cold shoulder, no explanations they threaten their managers who then threaten the coordinators to shut up or loose your job too if they say anything. I will be forwarding this to Fannie Mae also because I so hope they take their contract completely away from this UNFAIR company that treats their Vendors like crap demanding you do ALL this extra work or you just wont get paid...They build you up little by little to cover their needs, and yes even with phone calls from their higher ups asking you to take on more work because you have become their "preferred Vendor" in the area, that my fellow Vendors & friends is all BS, don't let them fool you YOU are no different from the rest of us, as a small business owner we are all in business to make a profit but the little profit you think you are making with CYPREXX they will hit you so hard in the end that you will loose every last dime you have ever made with them, thats their strategy..
EVERYONE of Your properties (a flat rate property pays $445 which includes removing 20+cubic yards of debris, doing up to 1 acre of lawn, shrubs, etc..cleaning the property inside and out, caping every wire and water line replacing every light bulb and replacing missing switch plate covers, installing 2 new 10yr smoke detectors) all have to pass are you ready for this, A bulk inspector a Cyprexx Q&A inspector, a Fannie Mae Inspector, a 3rd party inspector an out sourced inspector paid to find ANYTHING or just to dirty the place to make you as a Vendor go back and re clean it for free, the coordinators photo inspection, the listing agents inspection, than a photo audit done by who knows who.. mind you theres list and lists of changing requirements JUST TO CONFUSE you enough that you miss a photo here and there so they back charge you, $10 for a missing photo for each service, $50 for a BSO, not passing the Listing Agents inspection and every one of the failed Q&A inspections if theres a nail hammered in the wrong way you get back charged $50 for each inspection... wheres the statue of limitations on this issue here, you have invested 18-20 hrs of work time, paid employees, materials, not to mention the photo requirements threw a monthly paid app they demand your pictures from paid disposal fees at the landfills and then they hit you with failed inspections, just to make sure you did each property practically for FREE... How do they get away with this?? VENDORS BEWARE........YOU WILL BE NO DIFFERENT.....CYPREXX IS A HOT MESS
I have hundreds of thousands of photos showing the quality of our work we have helped FM sell hundreds and hundreds of properties worked endlessly to maintain them all so CYPREXX can make the bulk of he profits and than mistreat the Vendors who have gotten them where they are today... Are we in America or Communist China?? Makes you wonder, the government needs to take a closer look at this particular companies unfair strategies to get work done for free while they turn a profit on your hard earned dollar..
All Pro Send email
 
Jan 7, 2016

Cyprexx is bad for your business

This company will bleed you dry, and move on to the next contractor. I'm astonished that there are still sub-contractors out there putting up with Cyprexx and their back charges, un-trained reps, inspection for the inspection and then another 3rd party inspection (who gets paid to find mistakes and go backs) and bad managers. They look for every way not to pay you for your hard work, please do yourself and your business a favor and do not let this company into your lives....you can thank me later
Mac13179 Send email
 
Dec 21, 2015

Cyprexx

These people have turned into snakes. I have been with this company for several years. They will find any way possible to not have to pay their vendors. They make up missing photo requirements and come up with a new way to do things at least once a week. If you are a vendor looking to get hired here. Please Please Please save yourself the headaches and the loss of money.
jersey transplant Send email
 
Mar 21, 2015

RENEGOTIATED BID - NO PAY

Good luck Chicagoland buddy because you are in for a surprise All of the reviews above are on point because I just got my
A__ handed to me. Started working for them beginning of last year and I am still chasing money from last summer. The admin time to satisfy these people is outrageous. I can't tell you how many hours have been spent reloading photos, redoing PCR's, revising invoices. They not only take your bid apart "after the fact" but you then have to resubmit it, and that changes the 30 day
net payment date. If you are performing maintenance I guess you will be ok, but any additional items associated with deficiencies should be reported and bid because otherwise they will never get addressed until they do inspections and blame you for not handling them, Then you charge them for the work, they don't pay, and then also back charge you when it was the INITIAL contractors fault or the construction crew that who knows who hired. Sometimes it is Cyprexx and sometime it is the broker, So good luck and if I were you I would certainly have a back up plan.
dgilleece Send email
 
Feb 6, 2015

NOTICE

I got home from work to find a notice in a blank envelope taped to my door. It read This property has been determined to be vacant and/or abandoned. This information will be reported to the mortgage servicer responsible for maintaining the property.
No identifying date, or who inspected it.
The driveway was shoveled, we have three people living here, so there is a truck (he works during the day) a Volvo, ( I work during the day) and a small compact car, ( the man is on disability) and comes and goes during the day.
The path to the door and the path to the back of the house is shoveled and not to the ground so there probably were footprints of the three of us living here.
The vent from the furnace is steaming, ( vapor) I CANNOT SEE THAT THEY COULD EVEN HAVE LOOKED TO SEE THAT THE HOUSE IS OCCUPIED BY THREE PEOPLE! All they had to do was ask a neighbor. I am modifying my loan and I could not sleep all night because of this notice, I am 65.
This is a terrifying notice. That I am going to be locked out of my home in a few days.
User924839 Send email
 
Mar 28, 2012

work performed on froclosed houses

I have also had MANY MANY issues with Cyprexx, late payments, no payments, losing info, changing invoice numbers so its very hard to keep track of. Wanting additional items 4-5 weeks after the job is complete even claiming the yard is too tall weeks after inital serfvices were completed during mowing season, (grass grows!!!) Creating issues and wanting more items after the JCR has been sent. Renegotiong the price after a JCR is sent, Usually the more expensive the job the more "issues" the find. I waited 4 months on a $5000+ job with a approved JCR and finally recieved $4000 only because they straved me out on that one. They are a joke and one of my least favorite companies to work for. My company does hundreds of properties a year for various clients they are by far the worst of the larger companies!! Hopefully they will get us all paid and go out of business...
TEXASREO Send email
 
Feb 29, 2012

work performed on froclosed houses

I just got put on the "do not use" list because I refused to lower my already too-low flat rate. Cyprexx is not the company it once was. They were great 4 years ago, good 3 years ago and no better than the thieves at FAS and SafeGard now. Vendors beware.
No Justice In REO Send email
 
Feb 23, 2012

work performed on froclosed houses

I have been a vendor for Cyprexx for over 4 years. I have never had issues with payment and for some time things went very well. 2 years ago I was contacted by the preservation coordinator manager for our State and was asked to add crews and equipment because Cyprexx liked our work so much. In response to that call I trained 4 new crews and purchased $60K worth of new equipment. That said, I think many of you need to listen to what I am about to say because things at Cyprexx can turn from good to very bad in a heartbeat. After years of learning Cyprexx's ever changing guidelines and by handling a work load of 80 to a 100 new Fannie Mae properties a month my business has dropped to 0 properties in the last two months. We have gone through approximately 10 coordinators and 6 managers in the past 4 years. Aside from minor issues with one coordinator (which we worked out) we had great relationships with everyone. ( I believe, speaking to coordinators that were moved but still keep in touch, that Cyprexx intentionally moves it's coordinators around so that they don't get too friendly with the Vendor/Contractors. Let's face it it's hard to tell someone that you have become friendly with that you only want to pay them $380 for a $1200 job)

Enter our current coordinator. She doesn't like me because I had the nerve to tell her that I would only do work on handrailsand stairs if I did the work to local building codes. What surprised me was that this experienced, according to her, coordinator didn't know there were building codes that regulated the construction of stairs and handrails. I guess she was unaware that 47, 000 people a year get hurt because of improperly constructed stairs and handrails. She actually INSISTED that I go out and install handrails the cheap Cyprexx way or I wouldn't get any more work. Well here we are. I go out in the field and see initial services performed by new Vendors where the properties look horrible when they are done. At a property I visited recently, because it was assigned to us for maintenance, I found 159 nails/screws/hardware/hooks in the interior/exterior walls of the house. There were 11 tall Junipers and two trees that were touching the house or the roof. There were 5 ceiling fans in the house that were not cleaned. None of the windows or window tracks were cleaned. There were at least 60 cubic yards of debris/trash/personals left at the property including two dog house, two plastic swimming pools, 28 moldy bales of hay, wood, burn piles and much more. The house sits on a 1.09 acres of property and only the front third was worked on. There is dog feces in many locations and I am pretty sure the vendor who did this initial didn't own a rake. Cyprexx actually got a new vendor to do this job on a flat rate and then sent me there to do the maintenance. If I don't report the deficiencies I become responsible for all the work the initials vendor didn't do. So let's say Cyprexx or Fannie Mae inspectors come to town and look at this property. They will list all the deficiencies and Cyprexx will expect me to do the work for $35. So I report the deficiencies. My coordinator then sent emails to the original vendor and the Realtor saying that I was the person who was sending them back.

Two things that really bother me. One is unethical vendors who do %&#! work and mess things up for Vendors who try to do the work that they have been told is required. Second, Brokers who don't do though BSOs (Broker Service Opinion). As it turns out the only leverage Fannie Mae has over Cyprexx is the BSO. If the work is not done well note it on your BSO. Bad BSOs are priority assignments and are seen by the client. Any deficiencies must be corrected within 48 hours. Realtors, if you have any experienced Vendors in your circle you might ask them to do your BSOs for a while. After a short time the work will start getting done correctly and you will have a better shot of getting your price for the property. In my area the properties are getting worse ans worse.

A note for the broker above, Vendors are discouraged from communicating with Cyprexx so you may need to reach out to them get them to get in touch with you to report completions.
Dead Head Send email
 
Feb 23, 2012

work performed on froclosed houses

I WORK FOR CYPREXX AS A CONTRACTOR YOU HAVE TO GIVE A BID BEFORE YOU DO THE WORK.
THEY WILL APPROVE THE BID HAVE YOU DO THE WORK TAKE PHOTOS TO DOCUMENT WHAT YOU DID THEN WAIT FOR 30DAYS OR MORE AND SEND YOU AN EMAIL SAYING YOU HAVE TO RENEGOTIAE THE BID AND REFUSE TO PAY UNTIL YOU LOWER YOUR PRICE TO WHAT THEY WANT TO PAY. IS THERE ANYONE ELESE OUT THERE THAT IS HAVEING THE SAME PROBLEM?
WHAT MAKES IT REALLY BAD IS THAT YOU HAVE ALREADY DONE THE JOB OUT THE MONEY FOR MATERIALS LABOR ETC. PLUS THEY WAIT SO LONG TO NOTIFY YOU THAT YOU ARE HURTING FOR THE MONEY. WHEN I FIRST STARTED WORK FOR THEM THEY PAID LIKE CLOCK WORK EVERY TWO WEEKS YOU WOULD HAVE A CHECKFOR YOU INVOICES THAT YOU SUMMITED
BUT SENSE THEY HAVE STARTED TO DO FANNIEMAES WORK THEY HAMMER YOU EVERY CHANCE THEY GET WHAT LEGAL RIGHTS DO WE AS CONTRACTORS HAVE
Tuff Financial Send email
 
Feb 23, 2012

work performed on froclosed houses

good for you i also work with cyprexx and there great with service and paying on tI'me
I'm a new vendor about five months in business and i already service 75 homes a month the Chicagoland area and still growing .

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