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cyprexx

United States,
Florida

Consumer complaints and reviews about cyprexx

User924839 Send email
 
Mar 28, 2012

work performed on froclosed houses

I have also had MANY MANY issues with Cyprexx, late payments, no payments, losing info, changing invoice numbers so its very hard to keep track of. Wanting additional items 4-5 weeks after the job is complete even claiming the yard is too tall weeks after inital serfvices were completed during mowing season, (grass grows!!!) Creating issues and wanting more items after the JCR has been sent. Renegotiong the price after a JCR is sent, Usually the more expensive the job the more "issues" the find. I waited 4 months on a $5000+ job with a approved JCR and finally recieved $4000 only because they straved me out on that one. They are a joke and one of my least favorite companies to work for. My company does hundreds of properties a year for various clients they are by far the worst of the larger companies!! Hopefully they will get us all paid and go out of business...
TEXASREO Send email
 
Feb 29, 2012

work performed on froclosed houses

I just got put on the "do not use" list because I refused to lower my already too-low flat rate. Cyprexx is not the company it once was. They were great 4 years ago, good 3 years ago and no better than the thieves at FAS and SafeGard now. Vendors beware.
No Justice In REO Send email
 
Feb 23, 2012

work performed on froclosed houses

I have been a vendor for Cyprexx for over 4 years. I have never had issues with payment and for some time things went very well. 2 years ago I was contacted by the preservation coordinator manager for our State and was asked to add crews and equipment because Cyprexx liked our work so much. In response to that call I trained 4 new crews and purchased $60K worth of new equipment. That said, I think many of you need to listen to what I am about to say because things at Cyprexx can turn from good to very bad in a heartbeat. After years of learning Cyprexx's ever changing guidelines and by handling a work load of 80 to a 100 new Fannie Mae properties a month my business has dropped to 0 properties in the last two months. We have gone through approximately 10 coordinators and 6 managers in the past 4 years. Aside from minor issues with one coordinator (which we worked out) we had great relationships with everyone. ( I believe, speaking to coordinators that were moved but still keep in touch, that Cyprexx intentionally moves it's coordinators around so that they don't get too friendly with the Vendor/Contractors. Let's face it it's hard to tell someone that you have become friendly with that you only want to pay them $380 for a $1200 job)

Enter our current coordinator. She doesn't like me because I had the nerve to tell her that I would only do work on handrailsand stairs if I did the work to local building codes. What surprised me was that this experienced, according to her, coordinator didn't know there were building codes that regulated the construction of stairs and handrails. I guess she was unaware that 47, 000 people a year get hurt because of improperly constructed stairs and handrails. She actually INSISTED that I go out and install handrails the cheap Cyprexx way or I wouldn't get any more work. Well here we are. I go out in the field and see initial services performed by new Vendors where the properties look horrible when they are done. At a property I visited recently, because it was assigned to us for maintenance, I found 159 nails/screws/hardware/hooks in the interior/exterior walls of the house. There were 11 tall Junipers and two trees that were touching the house or the roof. There were 5 ceiling fans in the house that were not cleaned. None of the windows or window tracks were cleaned. There were at least 60 cubic yards of debris/trash/personals left at the property including two dog house, two plastic swimming pools, 28 moldy bales of hay, wood, burn piles and much more. The house sits on a 1.09 acres of property and only the front third was worked on. There is dog feces in many locations and I am pretty sure the vendor who did this initial didn't own a rake. Cyprexx actually got a new vendor to do this job on a flat rate and then sent me there to do the maintenance. If I don't report the deficiencies I become responsible for all the work the initials vendor didn't do. So let's say Cyprexx or Fannie Mae inspectors come to town and look at this property. They will list all the deficiencies and Cyprexx will expect me to do the work for $35. So I report the deficiencies. My coordinator then sent emails to the original vendor and the Realtor saying that I was the person who was sending them back.

Two things that really bother me. One is unethical vendors who do %&#! work and mess things up for Vendors who try to do the work that they have been told is required. Second, Brokers who don't do though BSOs (Broker Service Opinion). As it turns out the only leverage Fannie Mae has over Cyprexx is the BSO. If the work is not done well note it on your BSO. Bad BSOs are priority assignments and are seen by the client. Any deficiencies must be corrected within 48 hours. Realtors, if you have any experienced Vendors in your circle you might ask them to do your BSOs for a while. After a short time the work will start getting done correctly and you will have a better shot of getting your price for the property. In my area the properties are getting worse ans worse.

A note for the broker above, Vendors are discouraged from communicating with Cyprexx so you may need to reach out to them get them to get in touch with you to report completions.
Dead Head Send email
 
Feb 23, 2012

work performed on froclosed houses

I WORK FOR CYPREXX AS A CONTRACTOR YOU HAVE TO GIVE A BID BEFORE YOU DO THE WORK.
THEY WILL APPROVE THE BID HAVE YOU DO THE WORK TAKE PHOTOS TO DOCUMENT WHAT YOU DID THEN WAIT FOR 30DAYS OR MORE AND SEND YOU AN EMAIL SAYING YOU HAVE TO RENEGOTIAE THE BID AND REFUSE TO PAY UNTIL YOU LOWER YOUR PRICE TO WHAT THEY WANT TO PAY. IS THERE ANYONE ELESE OUT THERE THAT IS HAVEING THE SAME PROBLEM?
WHAT MAKES IT REALLY BAD IS THAT YOU HAVE ALREADY DONE THE JOB OUT THE MONEY FOR MATERIALS LABOR ETC. PLUS THEY WAIT SO LONG TO NOTIFY YOU THAT YOU ARE HURTING FOR THE MONEY. WHEN I FIRST STARTED WORK FOR THEM THEY PAID LIKE CLOCK WORK EVERY TWO WEEKS YOU WOULD HAVE A CHECKFOR YOU INVOICES THAT YOU SUMMITED
BUT SENSE THEY HAVE STARTED TO DO FANNIEMAES WORK THEY HAMMER YOU EVERY CHANCE THEY GET WHAT LEGAL RIGHTS DO WE AS CONTRACTORS HAVE
Tuff Financial Send email
 
Feb 23, 2012

work performed on froclosed houses

good for you i also work with cyprexx and there great with service and paying on tI'me
I'm a new vendor about five months in business and i already service 75 homes a month the Chicagoland area and still growing .

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