This is the second time I'm at Randburg Department of Labour.
The service is horrible
When you pragnant you in the que since 04.00, the securities are doing an excellent job but the staff inside WOWi don't know what to say, even worse the lady who works with martenity claims.
We get ushered in 07.30 she only starts working way after 08.30 and the only thing she does is returning back for just minor nonsensical reasons.

Somebody should deal with this department, it shouldn't be this way

My Name is Adrean Petrushka Mitchell 8605170090086, I gave birth 8 March 2020, and have been submitting my documents since April 2020 (due to COVID), I have send emails to the following email address: [email protected],[email protected],"Zulaigha Smith (SSW)" <[email protected]>,[email protected],[email protected],[email protected],
[email protected], like a mad person, no replies nothing.. I have gone to labour department and was not allowed in my documents was taken at door, I have called no answer.. Its been 6 months, and countless emails but still nothing. My status still reflects awaiting documents when I have send the required documents probably a thousand times.. I am so hopeless, I don't know what to do anymore as I just get nothing.. I am so unhappy, hopeless and frustrated I don't know what to do anymore.. Anyone please help me. I am available on my cellphone 084 071 8773 email:[email protected]

claims submitted and still no payments received over 2 months
ID 8312200192087

no UIF payment received since july 2020-ID 8312200192087

Good day

I gave birth 19 April 2020 and submitted my claims in June, my status say completed by assessor on the 24th July 2020. The status is been the same since 24 July. I went there last week Tuesday they said they will call before Friday but they didn't, when I call they always have stories or dnt pick up at all. Kindly assist me. I applied at Vanderbijlpark Department of Labour. My number is 0646535494

I have gone to Carletonville Labour department to claim for UIF we are not allowed to go into the ofices but the security personnel are the ones telling us what to do and so forth. We dont have a direct communication to the personnel inside the branch infact there isnt even a effort to assist us as majority of applicants are COVID 19 to which we unblock ourselves and when we return we are being told to call the number again.
There isnt even a minimum number of applicant being allowed everything is done on the street at the fence and our names being shouted out like we are idiots or something.

Can something be done about Carletonville branch i passed by there today and nothing has changed.

2Good Day...i have submitted my U19 this year February 2020. the pay me only once on 1march 2020,they told me to come and on the 29 march 2020 for my second payment. since then i could able to sign due to corona virus the offices they we closed.. i went back on June to sign.. since from then no comminication with the department. I when back again on July they told me to fill up the form ,I fill-up the form about three types and on response. when I go back to the department the told me I must wait please help. My cell no 0660479199 and Email: [email protected] my ID no 7707145592088 UIF Employer Reference No 1487483 /2

Good day,

I have submitted a UIF application early this year, and have received payments, however due to this covid 19 saga things have changed and on the 2 July I went to the department of labor in town center where we had to fill in our details on some page for payment

After a month not receiving the payment I went to check what could be the problem only to find out that my payment were stopped because in your system it shows that I have not submitted a payment request for 2 months please assist I need that money as I am still unemployed

My email address is - [email protected]
Contact number - 0647507673

Good Evening,

I have tried numerous times. I contacted various staff members in your call centre.
I spoke to
Karabo – 07/08, she told me that she will escalate to her floor manager Maphule Majafa, she took down all my details. Maphule did not contact me.
I tried again on the website hoping that it would be unblocked. That did not happen.
I called the call centre once again on the 14/08 -14:06, spoke to Nebile she advised she will get her supervisor to contact me (Bongani Mbata-Supervisor) . Nebile transferred me to Attitude , she took my details once again and said she will notify her Manager Rebecca Madonsela , she gave me a ref: MWI833513274-2020/08/14-14:29.
Bongani called me but only to tell me I got to the Covid call centre and that they don’t deal with unblocking accounts.
He took my details and told me that he will then escalate to the correct call centre and apparently they only work on emails.

Through it all, from the onset I sent my query to the ufilingsupport website. I had advised Bongani of that as well but he said he will send it again that is all he can do to assist. He also advised that there are many staff in the call centre from all branches and that he does not know any of them to in fact direct the call to them.

18/08- I called 5 times no-one answered.

My question is what is the number to call for normal queries or what is the website details. Only know we have the
Covid 19 pandemic, so that means all the employees working at the uif department have no knowledge of how to unblock registration and don’t know who they can direct the call to.

I am totally shocked that there are such incompetent staff working in the government. The problem here is that there is no incentive base and there call are not rate, perhaps if this is implemented then all staff will really work for a change because then it is there money that is in the line. There is no turnaround time, so they just sit there day in and day out and don’t care. They are still getting paid if they do there jobs or not.

The UIF department in our district there is such a back log and they lost the temperature machine and so they are turning everyone away, there are people from all around coming to the same office. There are such long queues only to be turned away.

Something needs to be done urgently, otherwise I am going to the media to report you guys.

Good Evening,
MY CONTACT NUMBER IS 079 607 9385.

I have tried numerous times. I contacted various staff members in your call centre.
I spoke to
Karabo – 07/08, she told me that she will escalate to her floor manager Maphule Majafa, she took down all my details. Maphule did not contact me.
I tried again on the website hoping that it would be unblocked. That did not happen.
I called the call centre once again on the 14/08 -14:06, spoke to Nebile she advised she will get her supervisor to contact me (Bongani Mbata-Supervisor) . Nebile transferred me to Attitude , she took my details once again and said she will notify her Manager Rebecca Madonsela , she gave me a ref: MWI833513274-2020/08/14-14:29.
Bongani called me but only to tell me I got to the Covid call centre and that they don’t deal with unblocking accounts.
He took my details and told me that he will then escalate to the correct call centre and apparently they only work on emails.

Through it all, from the onset I sent my query to the ufilingsupport website. I had advised Bongani of that as well but he said he will send it again that is all he can do to assist. He also advised that there are many staff in the call centre from all branches and that he does not know any of them to in fact direct the call to them.

18/08- I called 5 times no-one answered.

My question is what is the number to call for normal queries or what is the website details. Only know we have the
Covid 19 pandemic, so that means all the employees working at the uif department have no knowledge of how to unblock registration and don’t know who they can direct the call to.

I am totally shocked that there are such incompetent staff working in the government. The problem here is that there is no incentive base and there call are not rate, perhaps if this is implemented then all staff will really work for a change because then it is there money that is in the line. There is no turnaround time, so they just sit there day in and day out and don’t care. They are still getting paid if they do there jobs or not.

The UIF department in our district there is such a back log and they lost the temperature machine and so they are turning everyone away, there are people from all around coming to the same office. There are such long queues only to be turned away.

Something needs to be done urgently, otherwise I am going to the media to report you guys.






Sent from Mail for Windows 10

To Whom It May Concern

Dear Sir/Madam

May I refer the below as clarity as I am putting this on behalf of my sister ,my sister Rebone Nkele Mapoma has been working as a domestic worker in Phillip Nel west of Pretoria from 2008 until December 2019 when the employer decided to say he doesn't have enough money to pay her anymore,she was getting paid 2000 on a monthly basis and I am not sure if she was registered.anyway to cut the long story shot in December she was only paid monthly pay and she was not given any anything after wards even though she worked for them for almost 14 years.whenever she calls the employer the employer will say we will talk until today.i can be contacted on0832000821 as my sister recently lost her phone and my email addresses is [email protected] and [email protected].

hoping for a positive respond

Regards
Nthabiseng

I am Zukisani Sikrobo my ID number 8411015721088 I have a query of my UIF when I check my status it show that I receive the money while I didn't get any money can you please do the follow up of my UIF I need to be bring back to the Department of Labour I don't want to claim that money or they must give me my money please. My contact number is 0710713057 my account number is 62743366537 FNB.

Regards
Zukisani Sikrobo

i was retrenched on the 31.05.2020 and have been told over and over that my id number is blocked due to the claim by the company for ters,
Please , please , please can someone help !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

and i must wait 2 weeks , and when i phone again i get told wait 2 weeks - please i ask for help

thank you
sandy
0837922023

I applied for Continuation of Benefits on the 21st June 2020 . Since then the status of my application has been "sent to Paymaster" we are now on the 27th of July and nothing has happened with my application. I have sent numerous email to them asking for help, sending the supporting documents each time, all emails have been ignored.

I tried calling Lindiwe Sibiya and Peter Godongwana, as I was referred to them by the call centre, I tried emailing them, no response. I have tried mailing all the other random contacts I found via Facebook UIF groups, and still nothing.

Where do I go to from here???

Hello...I submitted a uif claim on the 12th of April already then no news I ran around was told to email forms so I did then it showed sent to paymaster then after it showed not approved....I worked for 3 years yes it's not much but it's my money they just don't approve it n give no reasoning as to why it's not approved all the docs are there so what's the reason there's no number to call all you get told is to speak via email but only get back an automated response nothing else.....I mean it's my uif not yours please just pay me my money because I'm unemployed now and need that [email protected]

Hello...I submitted a uif claim on the 12th of April already then no news I ran around was told to email forms so I did then it showed sent to paymaster then after it showed not approved....I worked for 3 years yes it's not much but it's my money they just don't approve it n give no reasoning as to why it's not approved all the docs are there so what's the reason there's no number to call all you get told is to speak via email but only get back an automated response nothing else.....I mean it's my uif not yours please just pay me my money because I'm unemployed now and need that [email protected]

Hello...I submitted a uif claim on the 12th of April already then no news I ran around was told to email forms so I did then it showed sent to paymaster then after it showed not approved....I worked for 3 years yes it's not much but it's my money they just don't approve it n give no reasoning as to why it's not approved all the docs are there so what's the reason there's no number to call all you get told is to speak via email but only get back an automated response nothing else.....I mean it's my uif not yours please just pay me my money because I'm unemployed now and need that [email protected]

MY NAME IS SAMUEL RAMAFIKENG MOTAUNG ,I HAVE SUBMITTED MY UIF CLAIM ONLINE ON THE 13TH OF MAY 2020AND MY APPLICATION IS STILL NOT FINALISED.I HAVE CONTACTED THEIR CALL CENTER THRICE AND THEY KEEP ON SAYING THAT THEY WILL REFER THE MATTER.I AM CURRENTLY NOT WORKING AND I CANNOT AFFORD THE COST OF CONTCTING THEM WITHOUT GETTING THE MATTER FINALISED,MY REF NO 30004432911.I AM FRUSTRATED AND DONT KNOW WHAT TO DO

My U-filling was submitted electronically on 1 April 2020 and refused with status "Siyaya Status - Not Approved/Refused" on
20 May 2020. Can I be informed of the reason for the non approval and what is further needed from me to enable the pay out of my UIF, please.

I was given numbers of two ladies to contact and non of them are answering their calls nor are responding to my emails.

Regards,

Sebaka Molapo
[email protected]
0685518758

WE THE WORKERS OF C.Y.A (PTY) LTD WERE PROMISED BY THE EMPLOYER OF THE COMPANY TO BE PAID.DURING THE LOCKDOWN PERIOD,THE COMPANY HAS ALREADY CLAIMED FROM UIF DEPARTMENT SINCE THEN WE DID NOT RECIEVE ANY PAYMENT FROM THEM THE ONLY THING WE GET FROM THE EMPLOYER IS WE MUST WAIT. PLEASE HELP US. CELLPHONE NUMBER (complainant) 071 9999226 EMAIL [email protected] Regards Nwabisa Dube and others

My U-filling was submitted electronically on 9 December 2019 and refused with status "Siyaya Status - Not Approved/Refused" on
7 January 2020. No payment and further communication was received since. Can I be informed what is further needed from me to enable the pay out of my UIF, please.

Regards,

Sanet Erasmus
[email protected]

Hi there

Please let me know if anyone has had any luck with thier UIF claim.

My status is as below
Application for Benefits Siyaya Status - Not Approved/Refused

Thank you in advance.

Uif for illness due to motor neoron desease, I file the application 3 months ago, and submitted all the documents, each time I call them they just say there is a waiting period, is any one working there, or are they stealing our hard earned cash for there mansions and presidency either way this is fraud of the most horrible kind, I am suffering as my company never paid me out and just refuses to assist me even though I am renting and cant afford my stay, also cant get the necessary equipment for my now permanent disability, and cant move out leaving the landlord out of pocket pls help

Dear All
I would like to lodge a complaint with regards to my payment. It's been denied without any explanation.
I would like to know where I can lodge my complaint and get some real assistance, is there not a Ombudsman that can assist, or another division in the Department that specifically deals with rejected applications.
The call center number are not manned, website does not provide any information either.

Regards
Claudia

I went on Maternity leave from 1 October 2019, baby was born 18 October 2019, November I had to go in to work for training and they paid me R 313.00, December I was paid a 13th cheque and then after still struggling I had to return to work a month early due to financial problems - now I received a Siyaya Status- Refused I don't know what it means or why.

Please help

[email protected]