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Dex Media

United States

Consumer complaints and reviews about Dex Media

Czar Send email
 
Jun 17, 2016

Business Practices

Be aware of the automatic contract renewal. It is very difficult to cancel any advertising with Dex. I never received a reminder or a proof for renewal. I did not want to advertise for another year but it was renewed without my knowledge. I am now in the process of cancelling for the following year. There are so many different addresses and phone numbers, it is very difficult to confirm my cancellation. I am very surprised that a recognized company like this would use such practices. Very disappointed.
azgirl61 Send email
 
May 19, 2016

Fraudulent Practices!!

As a business professional for over 35 years, I can honestly say that I have NEVER dealt with a company like Dex Media. I have had numerous dealings with various people at their company, many of which speak broken English. I attempted to sever our contract the month prior to it ending. I was given a cancellation number, and the girl informed me my "marketing representative" would be contacting me because I "had to talk to him". Days went by and no phone call, so I assumed it was complete and our association with this company, whose business practices were unsavory in my opinion, was over.

Two weeks later I receive a bill with a zero balance. I was concerned, but wanted to verify that it was our final bill, and that our contract was satisfied and we were square.

No........ according to the girl with limited English, I had only successfully canceled the white pages advertising. The digital advertising contract automatically renewed and now we are locked in to another year contract!!!!!!! I told her point blank that I had called previously with the intent to disentangle ourselves from Dex Media altogether, but she simply gave me a case number and said someone will be calling me back in "3 to 5 days".

This manner of doing business is outrageous. I am warning every person reading this: attempting to cancel with this company is next to impossible. Anyone in authority is like the great and mighty Oz behind the curtain! The right hand does not know what the left hand is doing, and they will simply not let go without a fight and you will lose a great deal of money for virtually nothing.
cindynesiba Send email
 
May 15, 2016

Dex Media

As a result of the incorrect advertising by Dex, my business actually decreased and eventually closed. I have reported this here before. Is anyone aware of a class action lawsuit against Dex for all of these?
cindynesiba Send email
 
May 15, 2016

Incorrect information on my add

The information for my advertising was listed incorrectly on half of my ads. My business went down by exactly 50% which was not enough to earn a living. Any attempts to contact anyone at Dex media were a waste. have spent the cumulative nine and a half hours on hold. They have tried to contact me telling me to pay the bill and I've tried to tell my story, they then hang up. Now the bill has been sent to collection. I have never talked to a human being who has been able to assist me with this.

I'm not going to pay that out for advertising this is incorrect, advertising that in fact actually cause my business to go down because it was wrong.

The business person sales person who wanted me to buy the advertising was certainly available when I needed her to help me with the ad to start with. But the moment when something was wrong, gone.I have never been able to contact human beings. This company is a scam
LuJean Send email
 
Apr 29, 2016

extra charges

I paid for the year in advance. about half way through I get a bill for a small charge. When I asked about it they said That they added a more updated thing of some sort. I told them I paid in full so I wouldn't have any bill. At that time they removed the charge but now I am getting a charge for$2.40 . I sent it back with a notice that I paid at the beginning in full. They send me another bill with a small late charge. After more then 4 phone calls I finally reached a person who couldn't explain it well enough so I said I wanted to cancel. She said the total left on my current contract to cancel was $31.40. and she gave me a# to start the canceling process. She said I had to talk to my rep yo complete the cancellation. She transferred me he wasn't in and after leaving messages 4 times I have NEVER been called back. I also sent in 2 complaints using their web site, No replies. Why doesn't the corporate office take care of this place. You have to contact your clients back.
User925923 Send email
 
Mar 31, 2012

Fraudulent contracts!

Dex is the WORST COMPANY EVERYONE !!!The first year I signed up for a small on line contract.They accidentally forgot to place my AD in the city I worked in.We lost business because people couldnt find my location. We recieved no compensation.By the second year once again they SCREWED ME up and didnt place my NEW business which was actual new store location properly. We lost business and recieved No compensation at all.The third year they came into my store ..2 men dressed in suits with briefcases.They sold me a new contract promising I would get alot of work. We didnt and never heard from them again- DEX scams and we wont pay. DEX took the life out of our business with false hope and milked thousands of dollars we couldnt spend with no returns. SCREW YOU DEX!! YOU LIED AND CHARGED US TO COMPETE WITH VIRTUAL COMPANIES ON LINE THAT APPEARED ABOVE MY PAID LISTING...WHAT A JOKE!!!
Door Guy Send email
 
Feb 29, 2012

Fraudulent contracts!

I'm thrilled to hear all the complaints about Dex Media!
Now I know that all the fraud that Dex Media has committed against my business over the past 12 years is not just my experience. I am a garage door company that has been working to pay Dex Media since 2002. I can say that I am currently a multimillion dollar gross business that is on the verge of bankruptcy due to Dex overcharging for their products, lying about their books usage, having multiple phone books for one small area that only needs one book in order to force you to spend more to reach all your potential customers, sharing confidential customer information between reps in order to sell more advertising, changing heading rules to appease certain customers, offering certain products to some customers but not others creating unfair business, and charging one customer one thing then your competitor a different rate. They tell you that your rates are half what the real rate is to make you feel all warm and cozy about the deal they gave you then when you want to drop your program to a smaller ad the next year because they sucked your business dry and you can't afford it anymore they tell you all your incentive money will go away and you will have to pay full rate for the smaller ad which comes out to the same rate. So in other words once you spend big money they force you to continue to spend that same amount or your screwed and wont be in the book at all. Dex knows that my business is a service business and needs the phone book still to get business so they take advantage of that the best they can. The list goes on and on and I have experienced it all!
They are crooks that will do whatever they can to suck money out of you and make you feel important as a client. Then the minute you turn your back they are doing whatever they can to screw you over by offering better products and deals to your competition. It's all a big scam game where they play their reps and customers against each other to generate as much revenue as they can for themselves without any concern for their clients well being. They say they want you to be successful and partner with you and if your not successful they wont be, blah blah blah. These are all sales tactics the sales reps are taught to pull the big sheet over your eyes while they are stabbing you in the back!
Every year they show me their usage figures and claim it hasn't gone down figures. These usage figures are shown on bullshit charts done by this third party company they use which I'm convinced is in bed with Dex to deceive their customers that their book is still being used. That's the big argument with them about usage when I tell them their full of it. They say " well we don't figure the usage ourselves we have a third party company do it". Yeah I bet they do! They are being paid off to generate false documents to show their customers and potential customers in order to sell their products and triple what any other phone book charges. I have done my own usage tests this year and I average 4 calls a day out of a program that costs me over $15k per month. That means that every day $500.00 goes straight to Dex which translates to $125.00 per call on average! The amount paid per lead with advertising on a national average for my type business is under $25.00!
I cannot believe the Feds have not brought these crooks to justice for the crimes they commit all over the United States against small business's that don't have anymore money to sue considering Dex already stole it all. Forget the Attorney General and the BBB, It's time to get the FBI involved and I'm ready to lead the parade to bring this big corporate scam company down. If you have been a victim of Dex Media please contact your personal attorney and the local FBI agent. If you have a solid case your attorney should take it on contingency and if not find one that will.
Send email
 
Feb 23, 2012

Fraudulent contracts!

I have heard, and am one, that when getting the yearly phone call from Dex for yellow book advertising and telling them you didn't want to do it again, they put you in any way, bill you and tell you about some mysterious 10 page contract that is not signed that you agree to go in perpetually unless you write a letter and make sure it goes to the right address. I have heard there are many and am wondering if there is a class action lawsuit to stop this.
Dex One Ex. Claims Send email
 
Feb 23, 2012

Fraudulent contracts!

Please contact the Dex One claims manager listed on the BBB website and they will be happy to assist you.

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