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Diamond Resorts International

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Consumer complaints and reviews about Diamond Resorts International

User927699 Send email
 
Apr 4, 2012

exorbitant maintenance fees

True, we need a class action lawyer, given the misrepresentation, heavy-handed and misleading sales tactics. The Diamond Kaui resort wants an additional $2000 towards water intrusion, in addition to excessive maintenance charges. Other owners are also suffering, and we should join together.
NIH Send email
 
Mar 19, 2012

Lies

Do the math. Their 'cheap' option will cost you over $30, 000 over 10 years - and it won't even buy you a weekend in a lock-off during peak season (4500 points). We were told that the 90 minute meeting would be no-pressure. The meeting took 3 hours and we didn't 'chat'. We were pressured to make a decision that day because all offers were removed if we left and took time to think about it. Nobody could 'prove' to me that the points we were purchasing would be able to buy us the vacation that we wanted. Everything was too variable and flimsy.
If I'm buying something I want to get competitive quotes, have time to think, be totally aware of the benefits and costs. It's sad that people commit themselves to tens of thousands of dollars after 90 minutes (to 3 hours) of a presentation.
I loved the Powhatan Resort, but there is no 'deal' here, just a company going after my hard earned cash. Also the 'free vacation' we were promised that could be taken any time was complete BS. There are 3 inches of small print that go against everything that we were told prior to the meeting.
JoeW1949 Send email
 
Mar 6, 2012

Lies

Very interesting, I have a time share since 1993 thru Royal Holiday Club, RHC, the maintenance was 205 per year, and the cost 4500, for a 30 year lease(?), can't actually own outside of the US. Over the years the prices have gone wild, and now all are all inclusive, and the maintenance is going thru the roof. My initial reason for purchasing the 'time share' was to save money, eating out, all units had kitchens and appliances, could shop locally in Mexico or the Carribean, and save tons of cash and only eat out several times during our weekly stay. Would I have purchased another timeshare now, the answer would be 'NO", I am not a member of Diamond Resorts but only last year got a condo for less then an actual owner, in Las Vegas. Talking to owners, they knew about the saving by just going on line and checking availability and saving their points, we all should love the internet, because with knowledge comes power. Wishing you all happiness and to forget about the lies told and just enjoy you points, life is too short.
Kschmidt5 Send email
 
Feb 27, 2012

Fraud and cheating

Did anyone ever find out how to join a law suit or get action against the rise of maintenance fees and that "Special Assessment" fee for another property? Our maintenance fees have more than doubled, and it's not right that DRI should get away with this? We stupidly or was convinced through sales pitch to trade our deeded one week into a points system the DR club? The maintenance fees went up by $500 a year, but now doubled to $3900+ and we've only been part of this points system for a little over one year. We can't afford this and now in collections and not sure what to do? After 10 years of owning one week and being fine with that, do we have any recourse or do we really walk away after all that? We were sold into something it's not, and especially the fact, they knew that Special Assessment fee was coming up the pipe and we had no clue. They should not be allowed to sell into DRI points or club knowing something wrong like this. We'd like to join a complaint or law-suit or something stating that DRI should not be able to do this to people?
Gregory.rentschler Send email
 
Feb 23, 2012

poor customer service

I'm interested in being part of a class action as well. Total nightmare and the sales people lie straight to your face to make the sale. Then to make the slap in the face even worse you can now rent a week in Orlando at "our" complex for $400. I'm paying $1600 in maintenance fees alone to use that same week. Total BULLSHIT. Add in the $20K I paid in principal and interest and the fact that the deeded property has NO value and it only gets better. The sales associate couldn't say enough how valuable these would be down the road. Email me with any opportunity for a class action at bizcardconnection@comcast.net
Lexis1 Send email
 
Feb 23, 2012

poor customer service

We totally agree with all of you, we was down to Florida last year, and we was talk in to renewing our time share under Diamond resort because tempus was no longer with our resort . I just know that I need a good Lawyer to look into all of this, something not right but we will get to the bottom of it all TRUST .
Vacation Owner Send email
 
Feb 23, 2012

Fraud and cheating

Well said Rodney

He truly is an ego-maniac I do not know if he is personable as I have never met the man, however his actions are that of a man full of himself and total lack of conscience when it comes to screwing over anyone else. He is all about how Rich he is and has no clue what the rest of the 99% must do just to make it, and frankly he does not care about the 99% as long as they keep paying him is extortion fees to run his resort acquisition machine.

My two cents


CVO

BTW did not watch the S.O.B. on the See B.S. U C Boss...
Rodney32 Send email
 
Feb 23, 2012

Fraud and cheating

10 to 1 this guy is associated with and bought DRI from Dennis Hof, another Las Vegas area timeshare con artist who parlayed his fortune into the prostitution business. They're practically brothers on the surface, although I doubt Hof has anything close to the degree of paranoia shown by Cloobeck on the show-for those who missed it he has a bodyguard who drives him everywhere and he ditched the traditional budget hotel after his bodyguard inspected it and found it lacking. Needless to say, he certainly didn't stick to the diet of canned foods and inedible crap other CEO's on the show have traditionally had to endure. Instead, he checked into a luxury hotel-and not just a hotel, a suite. Naturally, Undercover Boss did NOT show him taking on the job of time share salesman, for which he knew he would be torn apart. Quite a sham of an episode, really.
Dogood Send email
 
Feb 23, 2012

poor customer service

I totally agree with all of you. I own two timeshares in Florida. Besides high maintenance fees we are being assessed special assessment fees not for maintenance but to help pay legal fees. Our resort decided to change management from Diamond Resorts to another and they are being sued. Does this sound like fraudulent expense and we are being forced to pay it. I have tried giving them back, they don't want them. Charity refuses them and we can't sell them. We are forced to keep paying whatever our risk our credit rating. Anyone have any ideas?
Rodney32 Send email
 
Feb 23, 2012

Fraud and cheating

Quite interesting. Never have I seen an athletic head of a corporation display such paranoid behavior, especially on national television (CBS Undercover Boss). I doubt that the airing of the episode will win them a substantial number of new customers, when likely paired with the investigative reporting on websites such as this, that will also find new life in a number of highly publicized new stories throughout the internet and all types of media, from print to broadcast and everything else. It seems as if Mr. Cloobeck is extremely worried someone will come after him-which is hardly a surprise, given the number of complaints here and elsewhere. But to show such paranoia on national television? Wow...just wow...also, something I can say after taking a look at the detailed complaints at RipoffReport.com then there's the added mystery that somehow this guy knew when to buy a Lambourghini from a Southern California dealership the very same month 54 such cars were bought and never paid for. News reports indicate Mr. Cloobeck owes well over $300, 000 for his. Mr. Cloobeck strikes me as a quite personable guy who may want to do the right thing, especially when it makes him look good publicly, but possibly in way too far over his head in a business model that relies on a never ending parade of suckers. Timeshares are notoriously poor investments, and a building far more prestigious in Las Vegas than DRI's Polo Towers, Planet Hollywood's Westgate Towers, also has numerous complaints for fraud and other timeshare related issues. Mr. Cloobeck is driven by ego and a desire to be admired (same as Arnold Schwarzenegger) that is almost a DSM-IV level condition. A very decent person when he wants to be, but also one who can't help but use charm and intellect to get his way, no matter how trivial or important the matter may be. I think he just is in way over his head, which is a shame, because he's clearly talented and personable, and the paranoia is off the charts. Still, the guy is very likeable, just don't buy a timeshare from him (or anyone else) or trust him in any manner. That's my observation, anyway.
Rick Salinas Send email
 
Feb 23, 2012

poor customer service

sailing down with you all. keep me in the loop if there will be a class action.
Ann55 Send email
 
Feb 23, 2012

poor customer service

We also have been taken advantage of by Diamond Resorts. Our fees are not up to 2600.00. They keep going up by enormous amounts yet the resorts that we visit are not being updated. They just keep buying more resorts and not taking care of what they already have. Try and get any answers is like trying to talk to the President!!! The people that care about their reputations and struggle to pay these enormous bills are paying for the people who just "let them go". We have tried to sell at least some of our points but can't even give them away. The best we found was a company that wanted us to PAY them 7, 000.00 to take it !!! What the h...
Can't Afford New Fees Send email
 
Feb 23, 2012

poor customer service

Any body suing Diamond resorts class action suit I can get in on? They doubled my maintenence fees and I cannot afford the new rates and am at a loss of what to do.
Janeene Send email
 
Feb 23, 2012

poor customer service

It's a nightmare! We too are in the same boat with those agonizing over ludicrous maintenance fees. Since we bought our timeshare with Diamond resorts in 2009 our fees have doubled. I feel that they use false advertising and deceitful sales tactics to force you into believing you are making a wonderful contribution to your quality of life. Also, the hugest fraud of all is that they sell people on the idea that you will actually be able to travel all over the world. There is never anything available. We've used it twice and once in Las Vegas the room didn't even come with a bed. Once in Arizona and the pool was being fixed. We have small children and had to sneak into another hotel to use the pool. SAD. VERY SAD
The thought of this makes me sick to my stomach. I must have been a thief in my last lifetime to be enduring this KARMA. These people are crooks. White collar crime taking place right before our eyes---who is going to finally, once and for all bring justice to this terrifying, unethical business.
Kathy And Mel Send email
 
Feb 23, 2012

exorbitant maintenance fees

We bought our timeshare 5 years ago and now we want out. Our maintenance fees are so high now we can't sell and we can't forfeit our time. I think that we should all get together and get a lawyer and find out what can be done about this as there has to be some legal way of getting out of this????
Donnainiowa Send email
 
Feb 23, 2012

poor customer service

I'm writing an addendum to what I posted last week (see donna in iowa exorbitant maintenance fees). Someone at their headquarters must check these posts, as we were called Saturday evening during the dinner hour so one of their representatives could chew us out for what I said. We offered to let them buy us out or forgive the extra $1400 fee which they refused. Diamond Resorts International is EVIL and don't care about the customer. Does anyone know how to get out of this?
Vacation Owner Send email
 
Feb 23, 2012

poor customer service

Donna,

Sorry they got you too, In my humble opinion these guys are skilled CROOKS as they have changed the rules to suite their SCAM, they lie and cheat their way in to your wallet, so they can continue to rip you off. It seems the only way to get justice with these CROOKS and SCAM ARTISTS is to keep making noise so others do not get Damaged by their tactics. Hopefully there will be noone left to buy all the foreclosed points and deeds. Then who is going to feed the beast?

I have been complaining on the public forums since Nov. 2010 after receiving another ASTRONOMICAL EXTORTION LETTER from these heartless BASTARDS (always just before Christmas too, I wonder if that too was planned). I have complained directly to them on several occasions regarding these RIP OFF A$$ESSMENTS and the UNDERHANDED, UNFAIR BUSINEES PRACTICES with no result except an earful from their customer dis-service department. They do not buy back anything that program always just closed. They will however gladly foreclose on you, put your credit at risk, torment you over the phone regarding collection of past EXTORTION FEES and make your life miserable for as long as they can squeeze another nickle out of you. I personally believe they LOVE PISSING OFF THEIR MEMBERS, so they can foreclose and get more power on the Resort Boards, recover more magic points to OVERSELL FRESH MARKS with their LIES and DECEITFUL HIGH PRESSURE SALES TACTICS.

These CROOKS were still selling Hawaiian Collection Magic Points (probably still are in fact) without disclosure (except maybe buried some where in their CONtract paperwork which they gloss over during the force feeding frenzy of paperwork). They are CROOKS through and through and they plan is to steal as much money as they can under the false pretense that they are doing it within some legal guidelines (forget about ethical or moral those character traits are non existent with this bunch). Meanwhile they defy court orders as in the St. Marteen case and change the meaning of the HOA Articles of Association to suite their GREED LUST and PROTECT their SCAM to FLEECE all OF THEIR MEMBERS.

Currently there are several groups of Diamond Resorts Members and Resort Owners gathering names of individuals, so please join one or all of these groups and keep SHOUTING the TRUTH about these CONMEN (and Women). (current count in excess of 2, 000 IRATE MEMBERS in total and climbing)

drip.enjin.com DRI Protestors (mostly UK folks a friendly enough lot, but a US and Canadian presence is building the current list is approaching 1900 members there. Then there is the Magic points members and owners at Poipu in Kauai

www.poipuowners.org

And the Kaanapali Beach Club owners and points members

KBCowners.com nearly 1, 000 when combined with Poipu group.

These lists of protesting members are growing as Diamond Resorts Really stepped in it this time with their mis management of the resorts and now the damage is so bad at Poipu they damn near need to rebuild the resort.

I am sure they will try and spin it that this damage was there when they took over Sunterror, but that was nearly 5 years ago and they have done nothing to mitigate the situation nor have they disclosed their knowledge to potential buyers at least not forthright with the disclosure and it's impact on the buyers wallet.

Diamond Resorts International = FRAUD, SKULLDUGGERY, EXTORTION to put a name to the face...


United we can...


CVO


CVO
Highmaintenance Send email
 
Feb 23, 2012

exorbitant maintenance fees

I have owned my time share with Diamond resorts for 5 years, since then my maintenance fees have doubled and I to am in the Hawaii collection, which I never know would hold me responsible for all Hawaii Resorts. So now I to have received a extra bill of 1400.00 This is crazy. I will never purchase anything more from these scam artists, and I will make sure I warn as many people as possible to never buy a time share with Diamond Resorts. At this rate, it will not take long and most timeshare owners with Diamond Resorts will be warning all visitors to Hawaii not to buy with Diamond resorts. Some may even wait by the businesses that help promote Diamond Resorts timeshare presentations through discount rates on activities and warn people there, not to do it. Unfortunately they have made their own name mud.
Vacation Owner Send email
 
Feb 23, 2012

Lies

Folks if DRI does not raise the point values needed to stay at what was once your home resort interval. It is a way to sell you more, so they can tax you more next year. This is part of the big magic points program DRI or any other points program for that matter, it's like printing money. They get to control the value of the points system not some fair market program like EXPEDIA and real US Currency or any other world currency for that matter, this is a global PROGRAM Diamond resorts in Running (Ruining is more like it).

"a business that makes nothing but money is a poor business"
H. Ford

CVO
Lucas Send email
 
Feb 23, 2012

Fraud and cheating

My wife and I have ownership interests in the Flamingo Beach Resort and the Flamingo Beach Villas in Sint Maarten. These properties were acquired last year by Diamond Resorts International.

When we purchased the time share weeks the initial Maintenance Fees were set in the contract but the contracts were mute with regard to inflation but we were assured that the rates would follow the local inflation rates in St Marten. We have just received our invoice for this year and find that our fees have increased 34% and 42% respectively. When I expressed concern over the increase to Diamond Resorts International I was told to 'get a lawyer'.

If we do not pay the fees we forfeit the properties and our initial investments. We feel that the increase is unconscionable and intended to force owners to abandon their investment so that the properties can be resold.

We understand that a class action suit is being mobilized by a local law firm in Sint Maarten on behalf of owners to address the Maintenance fee increases and the purported use of capital reserves to pay debts. We have also contacted the Attorney General for our state. It is hard to imagine that firms like Diamond Resorts International can operate in such a heavy handed way.
Bhenning86 Send email
 
Feb 23, 2012

Fraud and cheating

I bought in to Sunterra in 1999, My so called maintenance fees were around $500 Dollars now they have reached $1655. When is this going to stop, This is crazy!!! I did not sign up for this. I think we need to open this up to the media and let them take care of them! This is a big scam !!! All I can say is stay away from timeshares. I cannot believe something like this goes on in the USA, What a disgrace!!! I think we need a lawsuit against Diamond Resorts International! Who's in ?

bhenning86@hotmail.com
Sue Goody Send email
 
Feb 23, 2012

Lies

I own at the Point @ Poipu and I believe that the resorts that are being managed by Diamond Resorts International (DRI) are all being cheated. If Diamond loses money, what's to keep them from taking their loses and charging the owners of the resorts, we'll never know. Charge the loses to Admin Fees, who's going to question it? The Boards are already lined up with Diamond relatives and past associates. We poor saps only know what they choose to tell us and they don't share any details with the owners. WHO'S WORKING FOR WHOM!!!

THINK ABOUT IT PEOPLE!!!
Sue Goody Send email
 
Feb 23, 2012

Lies

I am an owner at The Point @ Poipu and I believe that all resorts that are being managed by Diamond Resorts International (DRI) are being cheated. Who's to say that if DRI loses a few million dollars on one resort that they aren't going to charge it to the owners of all the resorts and charge it under Admin fees? Who's going to know or even question it? The Boards are already lined with DRI past associates and relatives? Would this explain the exorbitant rise in maintenance fees since they've taken over? You ask them questions, and they tell you to ask Owners Services. You ask Owners Services and they don't know. You ask the manager and she has to look into the matter. Do you think she's checking with DRI before she gives any answers???? WHO'S WORKING FOR WHOM????

THINK ABOUT IT PEOPLE!!
Joseph McGinnis Send email
 
Feb 23, 2012

exorbitant maintenance fees

We have a way out for people in your situation. Call (888) 405-9598 and you can get out of this!
Vacation Owner Send email
 
Feb 23, 2012

exorbitant maintenance fees

CONSUMER WARNING;
Timeshare GET OUT SCAMS abound, do not pay anyone any money upfront ($0.00) Zero, Zip, Zilch NADA DAMN DIME... If they can not help you based on RESULTS then hang up the phone...

The above post from Joseph is for a company called "Direct Transfers" please do your due diligence before working with any company that claims they can get you out of your timeshare. I did a quick search and found their job posting online looking for SALES PEOPLE with an opportunity to make good money in a fast paced environment... hmmmm RED FLAG WARNING already...

http://seattle.wajobz.com/exploding-sales-company-looking-for-the-lacey-wa.html
Direct quote from Job listing (link above)
"If you are looking for the opportunity to make 3, 500 – 7, 000+ a month in sales commissions and willing to put in the work, we will help you accomplish that goal."

Sounds to me like someone is making way to much money, if the sales guys are making that much (top sales guys maybe) it must be a pretty expensive service.

Good luck and do your research folks Use Google or other means to check out these companies (BBB is not always an accurate source) it is your money spend it wisely...

CVO

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