Submit a Complaint

DirecTV

United States,
New Hampshire

Consumer complaints and reviews about DirecTV

User678862 Send email
 
Apr 2, 2012

changes in package

My family used to pay for a package that included the Cloo channel. Just recently, when I tried to watch the channel, the TV showed that I hadn't paid for the channel. I called up DirecTV and was told they moved Cloo to a higher package and when I asked why, the guy said since it was only one channel, it wasn't that important or something incredibly similar to that. We pay for certain packages because we want certain channels in that package. But I KNEW it was going to happen - somehow, we were going to PAY to continue to have FOX. I would like to know if I can get out of my contract since they are not delivering the channels I signed up for?
User923800 Send email
 
Apr 2, 2012

changes in package

Out of curiosity can you or anyone else to respond, can you quote within the contract what it says exactly about how channels are included within the contract. In my experience, it says "we reserve the right to change and/or remove programming at anytime" and goes on to say will not affect price...up or down. I beg of anyone to put up something that proves that to be incorrect.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username