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Dragonplay.com

United States

Consumer complaints and reviews about Dragonplay.com

deconmaster Send email
 
Jul 24, 2014

Taking of 200K Point Each Time I Sign In To Play Game

I have purchased a significant amount of chips to play Dragonplay. However, when I sign into play one of the games, the system takes 200K points from me. I do not understand how this occurs since I have paid significantly to get these chips.

I have been trying to reach someone, anyone to complain and to get my chips restored without any success.

Does anyone know how to reach these folks? It is really disappointing they take your $$ without anyway to reach them if you have problems..

Please advise how to move forward....thanks.
demquin3 Send email
 
Jan 8, 2014

Dragonplay Slot City

Ive been playing for at least two months. Within that time a purchased some coins, 120,000 to be exact. Something went wrong , I kept getting messages to sign in again. When I finally got back to the game, i only had 1 thousand coins. I lost a total of 178,744 I tried calling my i tunes account and they gave me this website, but nobody responds. So I purchase more coins and the same thing occurred when i reached a total of over 150,000 coins . This time I lost another 192,000 coins, making a total of 370,784 . I cannot get any one to contact me and assist me. my e-mail is valenmenendez@sbcglobal.net Please somebody hear me out and assist me and others who are having issues.
complainter Send email
 
Aug 25, 2012

Fuck this Game! complaint

I have here the same problem. Dragonplay has cahrged more than 350 EURO off my creditcard account without autohorization.
The samen problem like nezza1, i have buy1d chips, it kept comming up transaction cancceld!!

Does someone have a phone number? Or a mailadres of this horrebele company
apmlaw Send email
 
Aug 8, 2012

Illegal charges to my card

How do I get in touch with a live body at this organization. They charged my card without authorization.
nezza1 Send email
 
Jul 26, 2012

money taken no coins

WE TRIED TO BUY COINS FOR THE POKER MACHINE WE WERE PLAYING BUT IT KEPT COMMING UP TRANSACTION CANCELLED(EVERYTIME). WE TRIED THIS 11TIMES THINKING MAYBE WE WERE DOING SOMETHING WRONG BUT EACH TIME IT SAID THE SAME THING. THAT IN ITSELF IS FINE EXCEPT THAT THET HAVE TAKEN THE MONEY OUT OF MY BANK AND ALL THESE TRANSACTIONS ARE CLASSED AS OUTSTANDING IN MY ACCOUNT WHICH IS OVER $250. I CANNOT GET IN CONTACT WITH ANYONE TO FIND OUT WHAT ON EARTH IS GOING ON AND THE BANK CANT DO ANYTHING EITHER AS THEY ARE IN LIMBO AT THE MOMENT. HOW ARE THEY ALLOWED TO DO THIS. IT HAS BEEN 5 BUSINESS DAYS SINCE THIS HAPPENED AND I WANT MY MONEY BACK. THEY KNOW THEY ARE WRONG. PLEASE HELP I AM RUNNING OUT OF IDEAS AS TO WHAT TO DO........
Mortainous28 Send email
 
Mar 6, 2012

Poor service

I refuse to update to the latest update. There is no reason this game needs to be able to turn on my wifi and reconfigure my wifi wireless hotspots to work. Connecting my wifi to the wrong wireless network for whatever reason they have planned is a MAJOR security risk. As an IT Tech myself I find it hard to believe that anyone programmer or IT would even think about implementing something like this.

Every update they want more unneeded control over your phone and this most recent one is more than I am willing to allow them to do. Un-installing.
Joel777 Send email
 
Mar 3, 2012

Poor service

I have had my account for over a year, it crashed, took all my chips, buddies, and my 5 blue star rating, I have 8 open customer support claims that they have not responded to, no way to reach them, the support buttons on the webpage dont even work, I sent an email to the big cheese Sharon Tal, sharon@dragonplay.com, I will also leave poor ratings every where I go.
Liquidcasper Send email
 
Mar 2, 2012

Poor service

THIS GAME IS RIGGED. THEY WANT YOU TO SPEND YOUR MONEY ON A RIGGED POKER GAME
Charles 1026 Send email
 
Feb 23, 2012

Poor service

I purchased 3 orders from Dragonplay. 1st for 6.00, received my gold. Second for 60.00 did not get my gold, email said order was cancelled. Tried again for 6.00, did not receive my gold, email said order was cancelled. HOWEVER, they charged my card for all three orders. After several email attempts, all I received was try our support. Last email attempt came back undeliverable. I am taking this to the Attorney General and BBB. Its a shame, I really enjoyed playing.
Pokerpro Send email
 
Feb 23, 2012

Poor service

This isn’t a complant but a concern, a month or two ago I ordered dragon gold or whatever you call it to play Texas hold em well I tried once nothing happened so I tried again still nothing happened, then I noticed that I had some points which I could trade in so I did I received say 500000 gold coins. Well I was checking my bank statement and there were two withdraw for $15.00 each, I never received any coins for the thirty dollars I gave you, through paypal. Please let me know what you decide.
CeeeZee Send email
 
Feb 23, 2012

Poor service

The game is obviously rigged. Go to a table with a mix of new players, old players, and you shall see. One donkey beat after another. Four of a kind beats full house, flush beats another flush, etc etc. A lot of strange things happening that you don't see very often in real life. It's been commonly speculated that the algorithm is set up so a new player can win easily despite skill, but will later lose very fast so they would be tempted to buy chips. Of course, all this is hard to prove. Would love to see a class action against this company for fraud.

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