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E DREAMS

United Kingdom,
Scotland|Highlands and Islands

Consumer complaints and reviews about E DREAMS

Mfo568 Send email
 
Feb 13, 2016

Improper charges

My mother booked a flight online using E Dreams from Aberdeen to Birmingham plus a hire car. When she arrived at the airport, there had been a technical error in as much as her name was entered incorrectly (by the company NOT by my mother). The company charger her £40 to alter the name even though it had been their own website error. In addition, a car booked through E Dreams with a company called Greenmotion tried to take a deposit of £920 as she did not want to pay on a credit card. This was something else not pointed out and made clear at the booking stage. The end result was a further £90 paid. In total, my mother (who is nearly 73) was scammed out of £130 by this company - their complaints process is non existent and they clearly prey on getting your money first before providing a dire service.

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