I bought 2 Eden Pure US1000 Heaters back in Nov. 2011 after doing much research on these type heaters.
Bob Villa recommended them, they are purported to be made in the US, and they had what I felt was a great warranty of 5 years.
I had to send both of them back the 2nd season 2012 for warranty work (1 for faulty thermostat and 1 for 1 of the heater bulbs when out. What was most upsetting I sent them back at the beginning of winter and when I called...I was told they would have to mail me shipping labels. Three weeks later....NO LABELS, and when I called they stated they hadn't been mailed, so the CS rep said they would send the to me in a PDF format. Bottom line it was almost a month of cold weather before I was even able to mail them back. When I received them ...1 was working like new and the other basically only stayed at 1 heat level. But I didn't send it back because the season was over.
Now that unit has gone out completely...only blows cold air, I called Eden Pure exactly 1 week ago, and again I was told they would have to MAIL me a label again. Remembering my past experience I asked the CS lady would she please send me an e-mail confirmation when the labels would be mailed out...and she said it would be between 24 and 48 hours max. 72 hours later no email so I called back... I had to beg but this time the lady said since the Labels hadn't been mailed ...they would make an exception a 2nd time and email the shipping label and said it would go out immediately. Approximately 36 hours I called back a 3rd time and this time the lady said she had spoken with the label creating dept. and she was sure they would be mailed out later that day or by the next morning.
Bottom Line its 1 week later and I just called a 4th time and asked to speak with the same lady that had told me 3 times the labels would be emailed out.....but she was busy so I left my phone number for her to call me back.
All I can say is, I would never have purchased these heaters from EdenPure had I known how bad their warranty service actually was. If you're looking for a Portable Heater, I would strongly recommend you look at another company. They obviously don't care about their reputation.
Thanks for reading.
Rick S.