Submit a Complaint

edreams.com

United States,
New York

Consumer complaints and reviews about edreams.com

nmotova Send email
 
Feb 24, 2016

hidden service charges

I would like to file a complaint regarding edreams.com "hidden service" charges which a customer is not notified ahead a time, before he/she makes a purchase using this website. You can only see the service charge at the end of your purchase and the website doesn't give you an option to go back, they already have all your payment information, then the website freezes and next thing you know you made a purchase. When I cancelled my booking I was told that the service charge is not refundable. Very convenient. The website itself is very not customer friendly. I am also going to file a complaint with the Attorney General office, as what edreams does is fraudulent

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username