Submit a Complaint

eDreams

United Kingdom,
England|West Midlands

Consumer complaints and reviews about eDreams

Hotdealsnot Send email
 
Nov 28, 2015

lack of response/ bad customers serv

Hi I have emailed several times and had no reply.
I originally booked flights for Feb for 3 passengers from Birmingham to Dublin. One of the passengers is not able to travel so within a couple of weeks of booking I called edreams. They advised to call ryanair/aer lingua and then email edreams for a refund. I did this and then ha e emailed edreams several times with NO REPLY. I think this is terrible customer serv. I work in customer service myself and have found edreams the hardest company ever to deal with as they have a total lack of professionalism. I am quite angry with the way I have been treated and in future will go directly to the sites and not through edreams. I have sent in the cancellation proof as required and all for nothing as I do not even get a response. This has been going on now since September. I think this is appalling.
HIREN GANGADIYA Send email
 
Nov 18, 2014

chevrolet award

MUJE AWARD ME SILCTE HUVA HU PHIR BHI MUJE MILA NAHI HE.




NAME.HIREN BATUKBHAI GANGADIYA
ADD. AT.KERIYA NAGAS TA. DI. AMRELI

MO.9723107187 [email protected]
Crog Send email
 
Nov 18, 2014

Refund of Airfare from flight cancellation by Air France

On Sunday September 28 2014,
Air France cancelled of our flight from Birmingham to Paris due to Pilots strike, booking reservation number: Y3TU95. I followed this up on the 14.10.14 with a male operator on the number, 1300 330 719 obtained from website: http://au.edreams.com/flights/, no name volunteered by operator who informed me that we were entitled to refund of our fare and that the refund was already in the process of being paid back to our credit card, confirmation email to be following forthwith.....it never came! As a result, I contacted this number aagain on the 14.10.14 and spoke to an operator named Esther. She informed me that there was no record of any claim for refund lodged on our behalf by any operator in the Edreams organisation. Additionally, she informed me that the cut-off date for lodging refund claims had passed, making us thus ineligible for any refund. She informed me that she would also send me a confirmation email with the outcome of this "late" application for refund. This has not come either. We are starting to think that Edreams is deliberately making it hard for us to retrieve our money and indeed, hoping we just give up. This cannot be further from reality as we are also now out of pocket for extra fares on Channel ferry, accommodation in Calais, lost accommodation fee in Rouen, international phone calls, mobile phone calls and, an extra days car hire, expenses that I also require to retrieve!
As you can probably understand, our sense of outrage has caused a level of unwanted anguish as a result, enforcing us to have to look at further steps to recover our money.
Can you advise us of any official agency that may help us in our unwanted quest of retrieving our money, your advice will be most welcomed.
Keenly awaiting your response,
Kind Regards,
Craig Hannaford

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username