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Consumer complaints and reviews about eDreams

Susie Kay Send email
Nov 23, 2014


Yesterday I booked two flights through eDreams, but unfortunately, within 10 minutes a personal emergency arose.
I immediately phoned them to cancel my flights, only to be told that they didn't cancel flights from budget airlines (only one of the
two flights was such).

I have spoken to both of the airlines at length (2 / 3 phone calls to each) and they tell me that they cannot cancel any flights made through a travel agent and that eDreams must be responsible for the cancellation.

eDreams not only positively refused to cancel my flights, even though I rang them in less than 15 minutes from having made the
booking, but they were also quite rude on the phone. I am a pensioner and I have just lost over 300 euros.

I am looking for a way to post this across the web - this company should not be allowed to continue ripping people off in this way !!!
andyflightscam Send email
Nov 10, 2014

eDreams Scam paid twice, after checkin closed!!!

Dear eDreams team,

I am extremely disappointed and upset about a booking I tried to make on Saturday with you.
I made a reservation but I never got the electronic ticket. My sister (for whom I was getting the ticket) spent 2h in the airport in front of the Air Europa counter, where they wouldn't allow her to check in because EDREAMS HAD NOT PAID THEM THE TICKET. She spent 1h on the phone with you in order to fix the situation, they said it would be done. The checkin counter closed (as in every airline 1h before departure) and 10minutes later I got a notification that A SECOND PAYMENT HAD BEEN MADE FROM MY CREDIT CARD OF THE SAME AMOUNT! Meaning, my sister was never allowed to check in or board the plane, and the amount of the plane was debited twice from my account. This is unacceptable.
1. It is not acceptable to charge someone twice the price
2. It is not acceptable to not pay the airline on time
3. It is not acceptable to pay the airline once the checkin counter is closed so the passenger is not allowed to board.

It is none of my problems your internal procedures. I did not get the service you are supposed to give and therefore I will take the necessary measures.

Have a good day,
biju Send email
Nov 9, 2014

refund for duplicate booking cancellation

Hallo Sir/Madam,

The booking we have made earlier with reference 5IHL9K has not been effected from your side as the e-ticket had not been issued and we failed to check in just before scheduled booking. Having found this difficulty to check -in and non issue of e- ticket from your side on 5Ihl9K, we are forced rebook the ticket with edreams again on the same flight schedule with another credit card for the same passengers as the travel purpose was unavoidable.

The second booking 5KT99W has been confirmed but with in the span of second booking you have issued the E-ticket for the first booking 5IHL9K and we travelled with first booking. There was a delay in issuing the E-ticket for 5IHL9K and you have deducted credit card for both booking for the same set of passengers on the same flight schedule of ETIHAD.

We have proof of email to confirm that for the first booking schedule , you have not issued the e-ticket and the corresponding reference number to check-in timeously, which resulted in forceful second booking.

It is unjust and unfair, not to refund the second booking 5 KT99W as you can see that it is same passengers and the same flight and more importantly the non- issue OF E-TICKET on the first booking up to the very close of the travel time.

I have received some email referring that it will not be refunded which is not valid as it was non issue of e- ticket timeously, and the matter needs to be attended with utmost urgency and seriousness and I request you to take this matter to the higher management desk and study the case thoroughly and come to a positive closure to this matter.

hope you will take it in a positive note and refund the 5KT99W as we may have to do business very frequently with you since travelling to India again is imminent.

thanking you,

Moolene Send email
Nov 3, 2014

Car hire

To whom it concerns we hired a car with edreams payed for it I advance when we got to to out destination to collect car we where ask to to pay for car insurance options were a payment to be left of €600 if we went with 3rd party or €70 for fully comp so of course we went fully comp as we could not afford to leave €600 with them so that was fine as we taught until my bank statement came in and it shows that the car hire company (fire fly) who we got the car from through edreams has taking an extra €100 which has left us very puzzled to why they would do this and now as I went back on my paper work to my dismay I've realised when we returned the car they took the policy print off they gave me back and now I'm unsure what to do only I'll never have anything to do with them again unless there is some sort of error which I do hope it is so I have a reference number form booking with edreams so I do hope that this company will help us sort this matter
rochellerochelle@live.com.au Send email
Oct 22, 2014

No working booking reference

I have booked flights in Australia through E dreams with a confirmation reference of 581987040-4TFHLA on 13th October and these numbers are not recognised with the virgin manage my bookings sight still to this day the 22nd October.
I am then told to go through Edreams to add baggage and manage my booking and there is not one possible option on there web sight to do this.
My account has been deducted 240 euro or more and I don't even know my flights are booked, and I can't add luggage.
Please help,
Kind regards,
Rochelle Jost
RobertMion Send email
Oct 10, 2014

Last Minute Price hike and Hidden Service Charge

Searched flight through e-dreams. Soon as about to book was advised price had gone up £20 since process started. With some reluctance accepted but then hit by another £15 approx. service fee at very end after booking... not mentioned before. This practice smacks is dishonesty. Won't use again.
kathykate Send email
Oct 2, 2014

wheel chair assistance

I booked flights with you refrence 562604342 and got a messages that because my mother needs wheel chair assistance you are canceling my booking absolutely disgusting.. That is discrimination against people with special needs.. Waiting a reply?? Kathryn taylor...
kathykate Send email
Oct 2, 2014

e dreams

I booked my flights with my mother and needed special assistance. Because I needed a airport wheel chair they have cancelled my flight how disgusting is that. That is discrimination against people with special needs my reference is 56204342 they break dreams. Would never book with them again.
yeah right Send email
Sep 29, 2014

SCAM! Stole my money. Refused refund

I bought a ticket from London to New York on Norwegian airlines. I had to cancel within 4 hours. I called Norwegian and they refused to cancel and refund. The woman representative lied to me and said that they could cancel. This is a complete lie. She said I had to call Edreams.com with whom I booked the ticket. Edreams also lied to me and said that they could not cancel. Yes they can. There is a special phone number, called an "agency port" number that the travel agent uses to call the airlines and cancel and refund. both Edreams and Norwegian refused to help and so I lost the full amount of the ticket which was over $500.

DO NOT USE EDREAMS or fly on Norewgian Airlines. If you have to cancel they will screw you and you will get your refund.
valsey43 Send email
Sep 26, 2014

The amount of money charged for booking and charge for alteration of flight.

Booked tickets for Amsterdam from London. Made mistake with return journey(my fault) and got charged twice by your company and Easyjet who did refund one of the charges they made.Also I got confirmation and correspondence in Spanish?????????Trying to contact you is almost impossible,frustrating and expensive.I feel I should receive the change of flight fee as I am at a loss why this should be charged by you(also because of the expensive calls I had to make) I will not be using your company anymore and will advise my friends not to either. Regards Val Mizon.
hinge Send email
Sep 4, 2014

Requesting Refund on air ticket cancellati​on

Dear sir,

I am Sunil Shriram Hinge, tried to call costumer care number to cancel my air ticket, as it was booked mistakenly but failed, not able to connect call with them.

So I made call to Indian toll free call center, and cancelled my air ticket.

Details of Same as follows,
Air ticket TICKET:AI/ETKT 098 5297646455

Please make refund of Rs. 13,461/- after deducting the needful canceling amount from same to my ICICI bank account no. 084501506299. please respond me in earliest.

Thanking you,
Sunil S Hinge.
Contact No:
saleh Send email
Aug 27, 2014

cancellation fees

i have made 5 tickets booking via edreams costs 13,791 AED each 2,758 AED then, i was charged immidetly using cridet card.
Next day i have reasons to cancel the flight booking if the charge of cancellation is few, i called helpline and reqested the fees of cancellation of each passenger and she told me clearly the cost of the refund would be 390AED of each means 1950 AED,
I accept this fees since its not big cost, i have ordered cancellation, then there was no email cancellation confirmation recived by email or any others, i waited for 15 days when i recived the refund with amount 2,550AED means retuned 514 AED that means 19.5% almost returned.

I called 3 times every time i call i spend 4, 5 mints. Line disconnect, till one time i explaiend to them and resonsed to me saying roundtrip one way ticket is not refundable and return trip will charge for the airline, taxes and other and other...
Now i really suprised how comes i have confirmed the charge with the lady by the phone and they stolen my moeny with diffrent procuder and police as the edrems tearms and condictions has no policy says that.

I am raising this issue to my ambesy in spain to send the lowyer to solve this issue with thoes theves,.

Can any one imagin if you pay tickets with 13,791 and to cancel with less than 24hrs and refund with 2,573 as they dont implement with thier call conversation and saying it was not recorded for my refrence and evidence.

How you cancel my booking without email?
How you dont record the cancelation booking with out recording the call?
How do you cancel the booing without email confirmation?

Wish edreams go to juil and return the moeny back for me and every body i advice every one dont book via edreams even if they seem they are the chepest prise.
Bunadora Send email
Aug 24, 2014


My elderly mother was a victim of the edreams scam. She was trying to book flights from Liverpool to Belfast to visit my aunt, who is dying. She Googled Easyjet and 'Easyjet with edreams' came up. She clicked on it thinking it was the Easyjet website and they arranged an outward flight from Manchester to Belfast City Airport with Flybe and a return flight from Belfast International Airport to Liverpool with Easyjet. She then got an email from edreams with the Flybe flight information and number, but nothing for Easyjet. She also got an email from Flybe confirming the booking, but nothing from Easyjet. Edreams said they had charged her £19 in administration fees for the privilege of booking her flights online and also quoted a number she'd have to ring costing £1 per minute for them to process her online check in. We couldn't check in ourselves as we had no flight details. We tried ringing the number but it just said it wasn't recognised and to try again later. This was 2 days before she was due to fly. We ended up ringing both Flybe and Easyjet to make sure the bookings had been made. They had, but we cancelled the Flybe flight and lost the £57 cost of it, but figured she'd pay at least that to drop off her hire car at a different location. We then booked the return journey with Easyjet from Liverpool to Belfast International Airport. We're hoping this will be the last of it.
Flowa04 Send email
Aug 20, 2014


OMG!!! I'm glad to know that I am not the only one who has had such a horrible experience!!! I booked a flight yesterday to leave today 8/20/2014 from TX to NM and was not charged until today. My flight was $265 total round trip. They charged my card $201.00??? but have denied charging me at all. On my bank statement it says I was charged by United Airlines London. I have contacted both flights who have me schedule to leave TODAY!! E Dreams refuses to give me my money back and they refuse to give me my ticket. This is a disgrace. This company does not help you, they refuse to put a supervisor on the phone, and they say they are having system issues. I have been going back and forth with them all day, now the phone hangs up when I call or I just hear air??!!! Why are they even still open????? I am going to do everything in my power to make sure this company goes to SHITS!! I am flabbergasted about this experience!! Please do not use this company or you will be doomed. Like me!!!!
punters2014 Send email
Aug 19, 2014

illegal transaction on visa

i booked round trip flights from liverpool to cork via edreams and i did not have enough money on my credit card , instead of refusing the transaction for lack of funds edreams without consent, or authority or permission took it upon themselves to book one way flights and took what money was in my account £90.77 even though the one way flights were £57.75, a difference of £40+ for no reason .but gave me a receipt for £57.75 and said they were holding the £40 extra for me to book the return flight ? when i phoned to do this they said it was not possible to use that £40+ and i would have to book completely new tickets with no refund possible??? an illegal transaction by all accounts if the money is not in your credit card the transaction MUST BE DENIED. but not with edreams , they are a law unto themselves. now i have to write/prove/fight with my cc company to force a refund ....scandalous STAY AWAY FROM EDREAMS THEY ARE A DISCRACE AND SHOULD BE BROUGHT TO COURT FOR ALL THEIR INJUSTICES TO HARD WORKING PEOPLE.
BDK Send email
Aug 1, 2014


I hab booked a ticket with edreams from newark to cleveland on first august 2014 and e dreams booked a flight via us airways. US airways stated that there was no such flight and they have charged my credit card 400 dollars even before confirmation of the booking.
Their phone is not working.and are not responding to emails.
Chrism Send email
Jul 9, 2014


I attempted to book flights using a credit card on the eDreams website, and then with PayPal. I received an email to see this had not worked and I would have to do via bank transfer. Smelling a rat I cancelled my booking, only to then discover that eDreams had taken 2000 Euros from my account. In response to emails and phone calls I was told a refund would take up to 16 days. It is now the 16th day with no response to my most recent emails other than automated ones. I suspect they have done nothing. This is totally unacceptable and I will be making as big a stir as possible via social media and the press to publicise how shoddy customer care is with this outfit if I do not receive satisfaction within the next few days.
Darent Send email
Jul 7, 2014

EDreams fraud

I bought flights and a Hotel (Hilton in Dubrovnik) and once I had paid, they then put the prices up.
I was asked if I wanted to then cancel my trip, I did so and I have still not received a refund for the Hotel 3 months later!!!!!!!!

They are scam artists, KEEP AWAY......
vigilante Send email
Jul 6, 2014


booked return flights liverpool to malaga and malaga to liverpool. they took the money booked the return flight only and said outbound flight isnt available!! (what use is a flight back if i dont have a flight there!!)

they wont refund my money!!

and they are still advertising the flight that that is NOT available (confirmed with the airline) how many more people will book this and be told the same thing?

maju Send email
Jul 1, 2014

EDREAMS changed the ticket charge

I have booked my ticket in edreams india website on 29th July 2014. COK-CDG (two people). After waiting two days I didn't receive the second mail with ticket. I mailed them in between, no reply until now. I called them after two days , then they said the ticket price is changed so they didn't booked it. I asked them to cancel the booking. Fortunately they cancelled and mailed me back the cancellation confirmation. They are saying that the amount will be credited to my account in 5 working days of time. Fingers crossed, waiting for the money back.
Julia Sam Send email
Jun 24, 2014

Flights to Atlanta

My credit card was declined and i made the necessary corrections and told how to charge my card .I got a mail that they got my mail and someone would contact me in 24 hours but nothing has happened and no one contacted me what is going on.
poddar.mukesh@gmail.com Send email
Jun 23, 2014

Fraud in Air ticketing by eDreams

On 19th June I booked 4 tickets from Paris to Birmingham with eDreams. On the edreams site it was showing £43.xx per person. I selected that flight but at the time of payment I saw on VISA card they are charging some service tax approx £23 per ticket but on the debit master card payment they are not charging any service fees. I tried to make payment by using Debit master card but at this time also system didn't accept the payment and I got an error message saying something like... "invalid card details". Then I called the phone number which was displaying on eDreams site. I explained to the person on call that I am using Debit master card to get the discount but system is not accepting the payment. Then he told me that sir existing rate of the flight is little higher and current rate is approx £46 per person. Thats the reason system is not accepting your payments. He said me that you give me passengers details and your card details then I will book on your behalf. I have given him all the details and I also requested for a baggage booking. He confirmed me the Total cost is £205.xx. I reconfirmed from him about the total cost and he confirmed me the same £205.xx Then I said him to go ahead and book my ticket. But when I got a confirmation letter on my mail the total cost stated on the flight confirmation mail was £293.06. I called back and asked e-dreams team and then they started saying it is inclusive of service charge. When I argued that I used "debit master card" to get the service tax rebate then they said ..no this is not that type of master card. I understand it is a fraud done by eDreams. They must be penalised for this. I will certainly raise it to all possible authority. It is not acceptable at all.

Flybe confirmed booking - Reservation number: BZ63B2
Eileen Wttewaall Send email
Apr 29, 2014

edreams flight booking

I booked two flights on April 11, 2014 and the MasterCard payment went through on April 15 for:
Flight 459137614-382RCZ and Fight 459171591-4ASVK8. The Confirmed booking was sent April 11, 2014.

I sent a reply to questions sent regarding a request for a wheelchair; that I could manage without a wheelchair and to please complete the booking. I have had no response.

I contacted WestJet on April 28 and they only have my name for the two flights. I also sent another email requesting the completion of the booking as promised in the Confirmed booking - to their customer service email address.

What should I do in order to have this resolved, before I need to take more drastic action?

Thank you.

Eileen Wttewaall
bruceponzo Send email
Apr 2, 2014

Fraud, breach of contract

E Dreams.com An E nightmare at best.
I rarely write complaints unless the case is extreme and this incident qualifies as such. On March 23, 2014 I booked a flight from Culiacan, Sinaloa, MX to Tijuana through E Dreams. Plan was to travel by car and return by plane. Circumstances prevented the family from being able to receive guests due to a family matter which prompted my need to cancel.
The invoice quoted was $117.17 which included the extra charge for Premium Service which allows for cancellation and refunds as many times as needed. This is their language on the site. Please pay particular attention to the next part as no one has written regarding this. They charged me $117.18 which prompted me to ask Capital One for an adjustment of the penny. I routinely pay my credit cards upon usage before the billing, based upon the invoice. There is a clandestine banking regulation and policy which allows for only one dispute per transaction. When I disputed the penny it blocked my further ability to file an additional dispute. Some may respond that I am imprudent for disputing a penny. It is not the amount that is the issue. Countless embezzlers throughout history have taken small and insignificant amounts per transaction to add up to millions. This alone is unscrupulous but only the subterfuge for the real agenda which allows them to keep the entire amount even if they do not perform under contract. It is still only April 2, 2014, four days ahead of the flight and I have been trying to cancel and obtain a refund for the last two days. I was directed to speak to the airline myself which is in direct conflict with the laws of principle and agent. E Dreams made the contract, took the funds, and has the responsibility, independent of the airline, to reimburse under the guidelines of their Premium Service Terms.
Fortunately for me, Capital One took the burden of making the refund to me upon themselves. How is that for customer service. They saw right through the manipulation of the system by E Dreams and were sympathetic to my situation.
I encourage anyone and everyone affected negatively by E Dreams to 1) wait until the charge appears on your statement before disputing any amount. Complete your travel if possible then dispute any overbilling. 2) If you are going to cancel, file a single dispute even if the amount was charged incorrectly. The goal is to have the relationship with Visa and Mastercard discontinued which will promptly put E dreams out of business. Numerous complaints will result as such.
Thank you.
wendy2412 Send email
Mar 22, 2014

Baggage Charge

In November 2013, I booked a flight from Auckland to Sydney ( that was fine), I also booked a flight from Sydney to Gold Coast ( NOT FINE), I asked if the cost of Baggage Weight was included and told "Yes" upto 23 kg, The lady weighed my baggage at Sydney and it was only 12.5 kg. Not over the 23kg, she told me that I had to pay $75 for my baggage as it wasn't included in my fare. I won't be using eDream if I can help it.
According to the Airline I used from Sydney to Gold Coast, this isn't the first time eDreams have one this sort of thing.

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