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eDreams

United Kingdom

Consumer complaints and reviews about eDreams

bruceponzo Send email
 
Apr 2, 2014

Fraud, breach of contract

E Dreams.com An E nightmare at best.
I rarely write complaints unless the case is extreme and this incident qualifies as such. On March 23, 2014 I booked a flight from Culiacan, Sinaloa, MX to Tijuana through E Dreams. Plan was to travel by car and return by plane. Circumstances prevented the family from being able to receive guests due to a family matter which prompted my need to cancel.
The invoice quoted was $117.17 which included the extra charge for Premium Service which allows for cancellation and refunds as many times as needed. This is their language on the site. Please pay particular attention to the next part as no one has written regarding this. They charged me $117.18 which prompted me to ask Capital One for an adjustment of the penny. I routinely pay my credit cards upon usage before the billing, based upon the invoice. There is a clandestine banking regulation and policy which allows for only one dispute per transaction. When I disputed the penny it blocked my further ability to file an additional dispute. Some may respond that I am imprudent for disputing a penny. It is not the amount that is the issue. Countless embezzlers throughout history have taken small and insignificant amounts per transaction to add up to millions. This alone is unscrupulous but only the subterfuge for the real agenda which allows them to keep the entire amount even if they do not perform under contract. It is still only April 2, 2014, four days ahead of the flight and I have been trying to cancel and obtain a refund for the last two days. I was directed to speak to the airline myself which is in direct conflict with the laws of principle and agent. E Dreams made the contract, took the funds, and has the responsibility, independent of the airline, to reimburse under the guidelines of their Premium Service Terms.
Fortunately for me, Capital One took the burden of making the refund to me upon themselves. How is that for customer service. They saw right through the manipulation of the system by E Dreams and were sympathetic to my situation.
I encourage anyone and everyone affected negatively by E Dreams to 1) wait until the charge appears on your statement before disputing any amount. Complete your travel if possible then dispute any overbilling. 2) If you are going to cancel, file a single dispute even if the amount was charged incorrectly. The goal is to have the relationship with Visa and Mastercard discontinued which will promptly put E dreams out of business. Numerous complaints will result as such.
Thank you.
wendy2412 Send email
 
Mar 22, 2014

Baggage Charge

In November 2013, I booked a flight from Auckland to Sydney ( that was fine), I also booked a flight from Sydney to Gold Coast ( NOT FINE), I asked if the cost of Baggage Weight was included and told "Yes" upto 23 kg, The lady weighed my baggage at Sydney and it was only 12.5 kg. Not over the 23kg, she told me that I had to pay $75 for my baggage as it wasn't included in my fare. I won't be using eDream if I can help it.
According to the Airline I used from Sydney to Gold Coast, this isn't the first time eDreams have one this sort of thing.
bertha Send email
 
Feb 25, 2014

Scam - Unwilling Charge from Credit Card

I too wished I had read about this even before just viewing the site.
I had been viewing the site eDreams and recently found a charge of $285 for something I have never received or requested.
I have also now been sent an Invoice of $22.50 which will probably be taken. I shall now have to cancel my Credit card in case they do not cease charging my card this is worrying and outrageous business behaviour.
I have sent them an email of complaint but believe this to be fruitless. What can be done to stop these mungrel bastards they seem to have been in business since 2009? I hope when closed down they sell off their possessions and repay money STOLEN you bloody thieves.
mycont2002 Send email
 
Feb 21, 2014

edreams.com is a robbery company

DON'T USE www.edreams.com.

Is a robbery company! They are thieves and they must be arrested! Should go to jail!

No travel agency in this world who do what they do! No normal person does not do what they do! Ordinary crooks!

Ordinary scum and thieves!
Naughton Send email
 
Feb 13, 2014

Fraud

My partner noticed a charge on her credit card for £252 for Ryan Air , a flight she never booked , upon investigating this was charged by E Dreams .

We had booked flights and hotels with another company from a completely different airport at a completely time we had reviewed e dreams flights and hotels as we did many companies . Somehow from just reviewing flights they managed to obtain our details and use them for flight we viewed.

We contacted them and after investigation they admitted no flight was booked and assured a refund within 3-10 days . This did not happen and a month later now deny they can find any information on the card details , even though they took the money and admitted it two weeks before .

We are now reporting this company for fraud . My advice along with many others I am seeing on the internet is do not even look at this company , somehow a glitch in there system charges your card , even when you do not provide details ( the final part their words not ours) . View at your own risk .
Xela Send email
 
Jan 22, 2014

SECOND EMAIL NOT YET RECEIVED BUT TRANSACTION ALREADY CHARGED

I'm badly needing your help on my booking charges. I already have received a booking confirmation(410970957-468630) when I booked my flight on January 16, 2014. I've just confirmed now that charges were posted yesterday, January 20, 2014 but I still have not received the "second e-mail" which should contain my ticket and should confirm my flight.
Please help me. I would want to secure everything so I can assure myself and my daughter that I'll be home on her graduation day. I'm begging you to please help me on my concern the soonest possible time because my daughter's happiness depends on this. Please, please help me on this. WHAT WILL I DO????I should have received the second email after 1 working day when transaction has been done successfully. PLEASE I BEG YOU! HELP ME ON THIS.
I'm looking forward to your advice on this. THANK YOU!email me on xelacetorre@yahoo.com.ph
Marian Lloyd Send email
 
Jan 17, 2014

Baggage, not coming with me!

I foolishly booked to go from Sydney to Canberra with Virgin via eDreams( they quickly took my money ) when I checked to see if my luggage was included I saw it wasnt, since then I have repeatedly tried many different ways to get in contact with eDreams to no avail! I contacted Virgin and to pre-book my luggage it will cost me $30 each way! At least when I contacted Virgin I found I am booked on the flight. Looks like I will be packing carefully to get my luggage as hand luggage only, bugger since I have paid for baggage with Jetstar to get from Adelaide to Sydney but they dont go to Canberra. I will NEVER use e-bloody- Dreams again!

BE WARNED, BE VERY WARNED!
knockknock2 Send email
 
Mar 28, 2013

missing tickets and no reply to emails

I made a booking with eDreams in february, and recieved notification of my booking along with my return flight. I still have no outbound flight.

I have now sent 6!!!!!! emails in as many weeks asking what's happened and no one has replied.

I even tried email given on this site in response to some comments but still nothing. Horrific company DO NOT USE.
sergeguzy Send email
 
Mar 19, 2013

scam

I made a reservation yesterday with edreams and after it was done had to pay. Then after paying I got the confirmation but completely different date and schedule as well as price than the one that was put online. I immediately tried to call them but no way to reach them. I tried to cancel then the charge but they already took the money (1 minute after the reservation was nade). Finally I succeeded to reach then today but even the flight is no cancelled, they refuse to retunr me the money. I saw hundred of complaints of this kind on the internet and I wondered if somebody can do something to put them out of business before they will continue with this kind of unhonest strategy.
nguyentran92 Send email
 
Jun 1, 2012

The criminal myth has been proved

I made a reservation for a multi-destination trip for the flights operated by Lufthansa, because I found that the price shown in Edream website is much cheaper compared to that in Lufthansa main website.

Then I received 2 emails from 2 different agents saying I need to provide them the copy of my passport and credit card (back & front), I woudn't want to spread my personal info too much, hence I only provided it to one of the agent.

She didn't work anything on it, until 1 weerk later I found out my flight had been cancelled. And they didn't even send me any emails informing such a news. I demanded a proper explanation, and one from the Customer Service just answered that the cancellation was made due to lack of supporting documents, and they blamed me on not replying to the second agent (which I didn't provide the info) only.

I checked my bank account, the money haven't refunded yet, so I called their Customer Service again, the same stupidity and silliness came over and over again just in form of another agents I'd dialled, "That is, your flight was cancelled, can I help you with something else ?". Seriously, I mean, is it help ? Telling me the thing that I'd already known and insist on something that was not.

Edreams team, if you can reach this, work on the case. My booking ref. is 5G6A6R, the reservation was made in May 6th and now it's the beginning of June 2012 already. Personally I feel sorry for all of the people who are working for that boring, indiscipline, dumb and untrustworthy organization right now, especially who are on the phone services, I was too furious reasoning with one of the agent, but she remains stable and calm, and her voice sounded irresponsibly and neglectfully as it was from the beginning, then I realized she had already had experiences on hearing such a complaint like this a hundreds of time already.
User925089 Send email
 
Mar 29, 2012

eDreams scam still on going

I used edreams at the beginning of year to book a flight from Barcelona to Madrid and I had not problem. Although I found it annoying to have to pay a fee for using the service, I discovered that the fare was cheaper if reserved through edreams than directly with the airline. I had no problem once I booked my flight. The price showed on the website was the same charged to my credit card. I found it very useful and with good discounts.
User923175 Send email
 
Mar 26, 2012

eDreams scam still on going

This company forced me to go to the trouble of cancelling my credit card - basically the same as other people have reported. Credit card details taken, flight booking "made" and confirmed but not flight forthcoming and inquiries not answered. Whether a scam or massive incompetence is not clear, but in any event many other choices of company to use who don't put their customer to this hassle.
User530692 Send email
 
Mar 26, 2012

eDreams scam still on going

Mrs. LondonVienna,
We are sorry you have been disappointed by our customer service. Would you please send all of the information to: edreams.onrep.en@edreams.com we will look into your problem and will get back to you as soon as possible.
Thank you
eDreams
Mor34il Send email
 
Mar 23, 2012

Charging scam

does any one know how can you lawsuit edreams i have been in discussion with their retarted customer "service" for 3 weeks now and they charged me money for a flight they did not book., is there any way to law suite them by a group of people, this is a fraud company and it needs to be stopped

I will appreciate if some one can transfer me details to my email at:
agfreedomehotmail@gmail.com

I really appreciate it, and learn from my experience DO NOT BOOK FROM THEM
THEY DO NOT ANSWER PHONES
THEY REPLY TO EMAIL AFTER 4-7 DAYS WIT MORONIC COPY PASTE ANSWERS
I ended paying for a flight they charged and did not punch and spent from 3am to 8pm waiting for my other booking with esyjet at last after i understood there is no hope
THANK YOU
Amc23 Send email
 
Feb 23, 2012

Charging scam

I too have had dreadful problems with edreams. The jury's out on whether they are wilfully fraudulent of wildly incompetent but either way they should not be used. I used them last week to book a flight to Amsterdam. The following day we received am email saying that there had been a problem processing the booking and requesting email or telephone notification of all our credit card details, passport nos etc. We immediately emailed to cancel the order. They emailed back verifying cancellation at no charge. The following day however the amount was debited twice from the account although one was described as a debit and the other as a correction. Despite repeated emails they have still failed to rectify this, so I have paid DOUBLE the amount for NO FLIGHT tickets!!!
Flowere Send email
 
Feb 23, 2012

Charging scam

Once I have bought two tickets in edreams website and guess what.. At the airport we were told that we hadn't paid for the luggage and we had to pay if we wanted to register it. When I was buying tickets I haven't seen any notice in edreams website, that baggage fee was not included and that we had to pay additional fee. So, we had to pay 30 eu for one piece of luggage at the airport. After returning home, I emailed edreams but they have blamed me for the accident as luggage policy is available under General Conditions. I have replied them that EU regulation oblige them to communicate price supplements in a clear, transparent and unambiguous way and other vendors clearly show that the price is without luggage price (i.e. check easyjet) AND that I had tried to read General Conditions but it is just impossible to read it in time (booking transaction just timesout and form has to be filled again). Do they think it is appropriate way to notify about such a important thing like additional price for the baggage? They haven't reacted to my second email and my money was gone, of course.

But it is not the worst.

Next time I was foolish enough to buy tickets in their website again. This time we haven't been admitted to the flight. The girl at the airport told us that she could not find us in the system and that the reservation haven't been made! I called to eDreams customer service but there was no one on duty there. We have shown her the email from edreams with all the information about flight, but she couldn't help us. We had to buy another tickets and fly the next day! We had a lot of inconveniences because of this, so I've emailed edreams again demanding a refund. But they have stated that it was our fault, because we got only one email from them with all the flight information, but it was not the ticket and we had to receive another email with the tickets (which we haven't gotten, of course). They've told us that it was our fault that we haven't gotten these tickets and that they will not refund money for us! They have offered us to use edreams 10 euro discount to be used for the next time DD How ironic is that?????? I will never ever use this edreams service again. I've already told about them to all my friends and I will write about them in every travel and services website. People should know about them. I hope that crisis will affect these scammers.
Umabdul Send email
 
Feb 23, 2012

Fraud

Dear sir/madem
My name is Muna Hawisa
my email: munaha2000@yahoo.com

I booked a flight for my husband from Tunis to Tripoli on the date of the 14th Jan 2012 using the eDreams t website, they confermed my booking and they sent me an email for confermation" Flight Confirmation# 5HL3G6".
the next day they sent me a cancelation email as shown below.
unfortunately iI found out they have ran my debit card twice up til now. I did send an email to them today urging them to return the money to my acoount., but no response.
Please advise for action.
Thank you


" Cancelation email"

Flight Confirmation# 5HL3G6
From: Elena Atanasova
Dear customer,
You are receiving this e-mail is to inform you that your reservation has been cancelled without charge as the airlines booked do not have commercial ties and consequently the ticket can not be issued.
For any question, please contact us:
- United Kingdom: 0906 9000 311
- United States: 1900 9451999
- Canada: 1900 7832020 (English)
- Australia: 1902 251250
- India: 00800 1007937
- Rest of the world: 00800 55 88 55 00
Kind regards


Confermation email

Booking confirmation: 5HL3G6
1 recipients
CC: recipientsYou More
BCC: recipientsYou
Hide Details
FROM:
• no-reply@edreams.com
TO:
• jamalsheita@yahoo.com
Message flagged
Wednesday, December 14, 2011 11:18 PM
Message body


Booking Confirmation
Status of your booking

Confirmed booking
Confirmation numbers for your booking are:
Flight: 5HL3G6
The ticket for this reservation will be issued in electronic format (e-ticket). The e-ticket confirmation will be sent in a separate email to the address indicated below. You will not receive any paper ticket.
text

Next steps

Your reservation is confirmed. You will see the details and flight itinerary below.
From the 1 June 2008, IATA (International Association of Air Transport) has eliminated paper tickets now that the majority of airline tickets issued are electronic tickets. The Airlines you have chosen to book with, for reasons beyond eDreams control, still do not issue electronic tickets and the process to issue tickets will be the following:
You will receive a second email titled VMPD/VMCO which you should print, take to the airport and present to the Sales Desk of the Airline on the day you are due to fly. There it will be exchanged for a paper ticket valid for checking in for the purchased flight. We recommend that you go to the airport at least 3 hours before the flight departure to allow sufficient time.

Please remember that you must have with you a valid National Identity Document (DNI) or Passport acceptable for domestic flights. For international flights you must have a valid passport and meet all requirements demanded by the countries to which you are flying or transiting through.


Your booking
Travel Itinerary
Date Airport Airline Operated by

Departure
Duration:
1 hour 15 minutes Departure
19:15 Sat, 7 Jan Tunis - Carthage (TUN)
Terminal M Libyan Airlines Libyan Airlines
Arrival
21:30 Sat, 7 Jan Tripoli - Tripoli Intl. (TIP) Aircraft type - 320 Class - Economy


Passengers
Passengers Type Identity Document
Jamal Sheita Adult Passport 054349


Payment
Customer details Price and payment method
We will send your ticket to the following e-mail address: jamalsheita@yahoo.com
Full Name:
Jamal Sheita
Phone number(s):
7528528419
7528528419
e-Mail:
jamalsheita@yahoo.com The total cost of your reservation is: £ 90.38
Conditions related to the prices of these flights
The total price to be paid already includes deductions of £ 4.27 in respect of applicable promotions for this reservation.
The details of the amounts charged to your card are shown below :
-eDreams : £ 90.38

Information of interest
Check-in Online


eDreams makes your flight check-in easy.
Get informed here to know how and when to check-in for your flight and to print your boarding pass. At the airport, you will only have to go to the boarding gate.


Notes and Advice


Your travel documentation
• Passengers must have a national identification card or passport for domestic flights and a passport for international flights. Some airlines reserve the right to request the bank card used to pay for the ticket. We recommend arriving at the airport check-in desk at least two hours before your flight departs.
• Carefully read the details of your reservation, and if you see any incorrect information, immediately send us an e-mail at modification.cancellation-uk@edreams.com or contact us by phone at 0911 69 92 020 (£1, 53/min. VAT incl. plus network extras - Mon-Fri: 8:00 a.m. - 10:30 p.m., Sat: 8:30 a.m. - 5:00 p.m., Sun: 9:00 a.m. - 6:00 p.m. - GMT) clearly stating that you made an incorrect reservation on the Internet and indicating your reservation number. We will look into the change or cancellation conditions of your reservation and if they permit it, we will look for the best solution to your problem. Remember that many prices have restrictions that do not allow any changes or cancellations and in many cases nothing can be done. Service fees will not be reimbursed.
• If all the information is correct, it is not necessary for you to contact us.
• Note: The administrative authorities will inform you of the formalities necessary to travel (passport, visa, and vaccines). It is your responsibility to comply with these formalities. You will not be entitled to any form of reimbursement if you are denied boarding by not presenting the documents required (passport, visa, and vaccines certificate).
• Note: eDreams reserves the right to refuse to issue tickets or to require additional documents under the terms of its own security policy.
Other information
Note: We cannot guarantee the price indicated on this page before your tickets are issued. The tickets will be issued when we have processed your credit card transaction.
Important for payments with a debit card: If you paid your booking with a debit card, you may receive a temporary extra charge in your card. The first one is the effective charge of your ticket total amount and the second one is a temporary charge of the same amount. This second charge will automatically disappear from your account between one week and a month. This often occurs for transactions with travel agencies Spanish banks, card suppliers and IATA.


Changes and cancelations


Airline Tickets Restrictions:
For Changes and cancellations Please call our customer support desk at 00800 55 88 55 00
(International Free call: Lines are open Monday - Friday from 9:00 a.m. to 8:00 p.m., on Saturdays from 9.30 a.m. to 6:00 p.m. and on Sundays from 10:00 a.m. to 7:00 p.m. - CET). Please have available your booking reference. If the conditions of the airline allow changes we will find the best option for you. Keep in mind some restricted fares do not allow changes nor cancellations.


Complete your journey
Book your hotel in Tripoli and take advantage of our incredible prices!
EDreams_en. Send email
 
Feb 23, 2012

Fraud

Dear Umabdul,

Please send an email with all of this information to: edreams.onrep.en@edreams.com Our Travel specialists will be glad to help you.

Best regards,

eDreams
Angrytraveller Send email
 
Feb 23, 2012

Scam

Oh no... I WISH I HAD READ ALL THE COMPLAINTS BEFORE I BOOKED WITH EDREAMS! I am so worried now. I got my booking confirmation and look-like eticket, but somehow I feel something wrong with the tickets. No baggage allowance, 4 flights with only one reservation number... I am so worried sick now as I read hundreds of complain about edream. And they alrady taken my money!! My flight is in 3 months, I can't wait for 3 months to see what's gonna happen...!! Somebody, please do something with the scammers!! How can these scammers still trading????????
Buonita Send email
 
Feb 23, 2012

Scam

****SCAM e-Dreams****
Having just experienced awful services from eDreams I wish I had read this forum first. Reading through the posts of all the people complaining against them after being scammed by so called eDreames (or as someone said e-Nightmares) I simply cannot understand that they are still “lawfully” trading after scamming so many people for several years. How is it “allowed and possible” to scam people repeatedly for such a long period!? At least they could be honest and explain their policy before you make any purchase and not make demands after you press “purchase” button.
They advertise one price and just when you are about to pay for your ticket, as by magic, price suddenly changes, revealing hidden, higher, charges that were not mentioned before. After stupidly giving them passport number and the full details of my visa card nightmares have started.
Once you click on “purchase” your ticket, you expect at least to receive it by email, and not receive an email where eDreams demands from you to fax them copy of your passport, copy of both sides of your credit card (including side with your signature) in order to get your ticket. Why not birth certificate as well? If it is their policy they could at least explain before you purchase your ticket and not demand your identity details as your passport, signature, copy of both sides of your credit card, after you press purchase button.
The next thing you get an email from them telling you that there were problems during payment process.

Important!
We are currently checking a problem we have detected with your bank card during the payment process. As soon as we have verified that everything is correct we will send you a ticket as indicated in the section “Following steps.” If it is not possible to complete the payment with the credit card provided we will contact you by e-mail to inform you of how your ticket can be issued.

If we do not encounter any problems during the payment process, the ticket for this booking will be issued in the form of an electronic ticket (e-ticket). The confirmation of the e-ticket will be sent as a second e-mail to the e-mail address specified below. You will not be sent any paper documentation.

Second email that they send you is demand that you fax them copy of your passport, both sides of your credit card, your signature and it seems from peoples’ experience and the posts in the forum, no one guarantees that you will ever receive your money back if you do not accept to disclose all your personal details to someone you do not even know.
I was unfortunate to come across the company and would never purchase anything from them again. If you want to sleep well and not have nightmares “AVOID eDreams at any cost!!!
Buonita
Cagdas Send email
 
Feb 23, 2012

Scam

I had the exact same problem! Damn it! I and my friend had arranged everything according to the dates and prices in www.edreams.com. Goddamned scammers! Now the prices in our national airway companies increased. What the hell am i gonna do now?

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