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eDreams

United Kingdom

Consumer complaints and reviews about eDreams

Evag Send email
 
Dec 1, 2014

hidden extra booking cost

two easy jet tickets charge shown as £225.96, however, e-dreams charge on my credit card £261.97! The extra charge not mentioned anywhere, only found out by checking my statement. now unable to reach e-dreams! What a rip-off! Will have my credit card re-issued with new CVV number, as I do not trust e-dreams.
YouY Send email
 
Nov 28, 2014

Extra cost on ticket modification

To the Edreams Managers,

I booked a flight ticket London/Tel Aviv/London (from 29th Dec to 19th Jan) under reference number 64W32Z. The price on the website was 242€ and went up to 263€ when payment was done (file fees and visa)
On the same day, I was informed that my work plan was changed and I called immediately you services (from Israel) to modify the fight.

On the second call, I got cut (maybe because call was too long).

On the third one, I discussed with one of your employees who managed to book another flight (from 11th Dec to 16th Dec) that I found on your website and was within the same price and then, announced that the difference to pay was 45€. She said, this ticket was more expensive on her computer than it was on the website.
I stayed on the phone with her for one hour (and of course, I will have to pay this!) to explain that throughout the modification request, I was online on the Edreams website and the cost of this flight was 239€. Therefore, I do not understand the 45€ fees and when asked to talk to the manager, he simply refused (a certain Luis that did not allow that I take his family name). They left me with the explanation that their information was not the same as the website and that I could not do anything. This is completely unfair and I consider that Edreams have robbed me of this money.

As a client, I feel really treated in the worse manner by a company giving an information that is totally different from what was in the website (and I kept refreshing the booking and the SAME amount showed throughout the hour!).
OF COURSE, Edreams management will not do anything about it and OF COURSE, will NOT care about this loss of money.

I don't even expect a reply from you but this was extremely frustrating (and costing) and hope that many more will voice their frustration to one day, lead to a really customer focus management rather than this!

Miss Ky
Laszlo Send email
 
Nov 27, 2014

e-ticket and invoice needed urgent!!!

Dear E-DREAMS Colleagues,

I paid for a flight Budapest- Brussel- Lyon (2 Dec.2014) and Lyon-Brussel -Budapest (5 Dec 2014)
I asked for invoice many times but I didn't receive it.
I didn't receive nor the e-tickets.

My flight will be only a dream?
Please answer me ASAP!

Thank you in advance.
Laszlo
Laszlo Send email
 
Nov 27, 2014

EDREAMS -no ticket, no invoice

I made a reservation by e-dreams 3 weeks ago but I never got the electronic ticket and invoice.
The fly (Brussels Airlines) must be on the 2 Dec. 2014. Maybe it remains for me a dream?
Laszlo
Susie Kay Send email
 
Nov 23, 2014

eDreams

Yesterday I booked two flights through eDreams, but unfortunately, within 10 minutes a personal emergency arose.
I immediately phoned them to cancel my flights, only to be told that they didn't cancel flights from budget airlines (only one of the
two flights was such).

I have spoken to both of the airlines at length (2 / 3 phone calls to each) and they tell me that they cannot cancel any flights made through a travel agent and that eDreams must be responsible for the cancellation.

eDreams not only positively refused to cancel my flights, even though I rang them in less than 15 minutes from having made the
booking, but they were also quite rude on the phone. I am a pensioner and I have just lost over 300 euros.

I am looking for a way to post this across the web - this company should not be allowed to continue ripping people off in this way !!!
andyflightscam Send email
 
Nov 10, 2014

eDreams Scam paid twice, after checkin closed!!!

Dear eDreams team,

I am extremely disappointed and upset about a booking I tried to make on Saturday with you.
I made a reservation but I never got the electronic ticket. My sister (for whom I was getting the ticket) spent 2h in the airport in front of the Air Europa counter, where they wouldn't allow her to check in because EDREAMS HAD NOT PAID THEM THE TICKET. She spent 1h on the phone with you in order to fix the situation, they said it would be done. The checkin counter closed (as in every airline 1h before departure) and 10minutes later I got a notification that A SECOND PAYMENT HAD BEEN MADE FROM MY CREDIT CARD OF THE SAME AMOUNT! Meaning, my sister was never allowed to check in or board the plane, and the amount of the plane was debited twice from my account. This is unacceptable.
1. It is not acceptable to charge someone twice the price
2. It is not acceptable to not pay the airline on time
3. It is not acceptable to pay the airline once the checkin counter is closed so the passenger is not allowed to board.

It is none of my problems your internal procedures. I did not get the service you are supposed to give and therefore I will take the necessary measures.

Have a good day,
biju Send email
 
Nov 9, 2014

refund for duplicate booking cancellation

Hallo Sir/Madam,



The booking we have made earlier with reference 5IHL9K has not been effected from your side as the e-ticket had not been issued and we failed to check in just before scheduled booking. Having found this difficulty to check -in and non issue of e- ticket from your side on 5Ihl9K, we are forced rebook the ticket with edreams again on the same flight schedule with another credit card for the same passengers as the travel purpose was unavoidable.



The second booking 5KT99W has been confirmed but with in the span of second booking you have issued the E-ticket for the first booking 5IHL9K and we travelled with first booking. There was a delay in issuing the E-ticket for 5IHL9K and you have deducted credit card for both booking for the same set of passengers on the same flight schedule of ETIHAD.



We have proof of email to confirm that for the first booking schedule , you have not issued the e-ticket and the corresponding reference number to check-in timeously, which resulted in forceful second booking.



It is unjust and unfair, not to refund the second booking 5 KT99W as you can see that it is same passengers and the same flight and more importantly the non- issue OF E-TICKET on the first booking up to the very close of the travel time.



I have received some email referring that it will not be refunded which is not valid as it was non issue of e- ticket timeously, and the matter needs to be attended with utmost urgency and seriousness and I request you to take this matter to the higher management desk and study the case thoroughly and come to a positive closure to this matter.


hope you will take it in a positive note and refund the 5KT99W as we may have to do business very frequently with you since travelling to India again is imminent.


thanking you,

MATHEW
Moolene Send email
 
Nov 3, 2014

Car hire

To whom it concerns we hired a car with edreams payed for it I advance when we got to to out destination to collect car we where ask to to pay for car insurance options were a payment to be left of €600 if we went with 3rd party or €70 for fully comp so of course we went fully comp as we could not afford to leave €600 with them so that was fine as we taught until my bank statement came in and it shows that the car hire company (fire fly) who we got the car from through edreams has taking an extra €100 which has left us very puzzled to why they would do this and now as I went back on my paper work to my dismay I've realised when we returned the car they took the policy print off they gave me back and now I'm unsure what to do only I'll never have anything to do with them again unless there is some sort of error which I do hope it is so I have a reference number form booking with edreams so I do hope that this company will help us sort this matter
rochellerochelle@live.com.au Send email
 
Oct 22, 2014

No working booking reference

Hello,
I have booked flights in Australia through E dreams with a confirmation reference of 581987040-4TFHLA on 13th October and these numbers are not recognised with the virgin manage my bookings sight still to this day the 22nd October.
I am then told to go through Edreams to add baggage and manage my booking and there is not one possible option on there web sight to do this.
My account has been deducted 240 euro or more and I don't even know my flights are booked, and I can't add luggage.
Please help,
Kind regards,
Rochelle Jost
RobertMion Send email
 
Oct 10, 2014

Last Minute Price hike and Hidden Service Charge

Searched flight through e-dreams. Soon as about to book was advised price had gone up £20 since process started. With some reluctance accepted but then hit by another £15 approx. service fee at very end after booking... not mentioned before. This practice smacks is dishonesty. Won't use again.
kathykate Send email
 
Oct 2, 2014

wheel chair assistance

I booked flights with you refrence 562604342 and got a messages that because my mother needs wheel chair assistance you are canceling my booking absolutely disgusting.. That is discrimination against people with special needs.. Waiting a reply?? Kathryn taylor...
kathykate Send email
 
Oct 2, 2014

e dreams

I booked my flights with my mother and needed special assistance. Because I needed a airport wheel chair they have cancelled my flight how disgusting is that. That is discrimination against people with special needs my reference is 56204342 they break dreams. Would never book with them again.
yeah right Send email
 
Sep 29, 2014

SCAM! Stole my money. Refused refund

I bought a ticket from London to New York on Norwegian airlines. I had to cancel within 4 hours. I called Norwegian and they refused to cancel and refund. The woman representative lied to me and said that they could cancel. This is a complete lie. She said I had to call Edreams.com with whom I booked the ticket. Edreams also lied to me and said that they could not cancel. Yes they can. There is a special phone number, called an "agency port" number that the travel agent uses to call the airlines and cancel and refund. both Edreams and Norwegian refused to help and so I lost the full amount of the ticket which was over $500.

DO NOT USE EDREAMS or fly on Norewgian Airlines. If you have to cancel they will screw you and you will get your refund.
valsey43 Send email
 
Sep 26, 2014

The amount of money charged for booking and charge for alteration of flight.

Booked tickets for Amsterdam from London. Made mistake with return journey(my fault) and got charged twice by your company and Easyjet who did refund one of the charges they made.Also I got confirmation and correspondence in Spanish?????????Trying to contact you is almost impossible,frustrating and expensive.I feel I should receive the change of flight fee as I am at a loss why this should be charged by you(also because of the expensive calls I had to make) I will not be using your company anymore and will advise my friends not to either. Regards Val Mizon.
hinge Send email
 
Sep 4, 2014

Requesting Refund on air ticket cancellati​on

Dear sir,

I am Sunil Shriram Hinge, tried to call costumer care number to cancel my air ticket, as it was booked mistakenly but failed, not able to connect call with them.

So I made call to Indian toll free call center, and cancelled my air ticket.

Details of Same as follows,
PNR no-JK9YV
Air ticket TICKET:AI/ETKT 098 5297646455
RESERVATION NUMBER(S) AI/JL7M

Please make refund of Rs. 13,461/- after deducting the needful canceling amount from same to my ICICI bank account no. 084501506299. please respond me in earliest.

Thanking you,
Sunil S Hinge.
India
Contact No:
+91-9403678422
+91-9099057113
saleh Send email
 
Aug 27, 2014

cancellation fees

i have made 5 tickets booking via edreams costs 13,791 AED each 2,758 AED then, i was charged immidetly using cridet card.
Next day i have reasons to cancel the flight booking if the charge of cancellation is few, i called helpline and reqested the fees of cancellation of each passenger and she told me clearly the cost of the refund would be 390AED of each means 1950 AED,
I accept this fees since its not big cost, i have ordered cancellation, then there was no email cancellation confirmation recived by email or any others, i waited for 15 days when i recived the refund with amount 2,550AED means retuned 514 AED that means 19.5% almost returned.

I called 3 times every time i call i spend 4, 5 mints. Line disconnect, till one time i explaiend to them and resonsed to me saying roundtrip one way ticket is not refundable and return trip will charge for the airline, taxes and other and other...
Now i really suprised how comes i have confirmed the charge with the lady by the phone and they stolen my moeny with diffrent procuder and police as the edrems tearms and condictions has no policy says that.

I am raising this issue to my ambesy in spain to send the lowyer to solve this issue with thoes theves,.

Can any one imagin if you pay tickets with 13,791 and to cancel with less than 24hrs and refund with 2,573 as they dont implement with thier call conversation and saying it was not recorded for my refrence and evidence.

How you cancel my booking without email?
How you dont record the cancelation booking with out recording the call?
How do you cancel the booing without email confirmation?

Wish edreams go to juil and return the moeny back for me and every body i advice every one dont book via edreams even if they seem they are the chepest prise.
Bunadora Send email
 
Aug 24, 2014

edreams

My elderly mother was a victim of the edreams scam. She was trying to book flights from Liverpool to Belfast to visit my aunt, who is dying. She Googled Easyjet and 'Easyjet with edreams' came up. She clicked on it thinking it was the Easyjet website and they arranged an outward flight from Manchester to Belfast City Airport with Flybe and a return flight from Belfast International Airport to Liverpool with Easyjet. She then got an email from edreams with the Flybe flight information and number, but nothing for Easyjet. She also got an email from Flybe confirming the booking, but nothing from Easyjet. Edreams said they had charged her £19 in administration fees for the privilege of booking her flights online and also quoted a number she'd have to ring costing £1 per minute for them to process her online check in. We couldn't check in ourselves as we had no flight details. We tried ringing the number but it just said it wasn't recognised and to try again later. This was 2 days before she was due to fly. We ended up ringing both Flybe and Easyjet to make sure the bookings had been made. They had, but we cancelled the Flybe flight and lost the £57 cost of it, but figured she'd pay at least that to drop off her hire car at a different location. We then booked the return journey with Easyjet from Liverpool to Belfast International Airport. We're hoping this will be the last of it.
Flowa04 Send email
 
Aug 20, 2014

FRAUD!! NEVER AGAIN!!!

OMG!!! I'm glad to know that I am not the only one who has had such a horrible experience!!! I booked a flight yesterday to leave today 8/20/2014 from TX to NM and was not charged until today. My flight was $265 total round trip. They charged my card $201.00??? but have denied charging me at all. On my bank statement it says I was charged by United Airlines London. I have contacted both flights who have me schedule to leave TODAY!! E Dreams refuses to give me my money back and they refuse to give me my ticket. This is a disgrace. This company does not help you, they refuse to put a supervisor on the phone, and they say they are having system issues. I have been going back and forth with them all day, now the phone hangs up when I call or I just hear air??!!! Why are they even still open????? I am going to do everything in my power to make sure this company goes to SHITS!! I am flabbergasted about this experience!! Please do not use this company or you will be doomed. Like me!!!!
punters2014 Send email
 
Aug 19, 2014

illegal transaction on visa

i booked round trip flights from liverpool to cork via edreams and i did not have enough money on my credit card , instead of refusing the transaction for lack of funds edreams without consent, or authority or permission took it upon themselves to book one way flights and took what money was in my account £90.77 even though the one way flights were £57.75, a difference of £40+ for no reason .but gave me a receipt for £57.75 and said they were holding the £40 extra for me to book the return flight ? when i phoned to do this they said it was not possible to use that £40+ and i would have to book completely new tickets with no refund possible??? an illegal transaction by all accounts if the money is not in your credit card the transaction MUST BE DENIED. but not with edreams , they are a law unto themselves. now i have to write/prove/fight with my cc company to force a refund ....scandalous STAY AWAY FROM EDREAMS THEY ARE A DISCRACE AND SHOULD BE BROUGHT TO COURT FOR ALL THEIR INJUSTICES TO HARD WORKING PEOPLE.
BDK Send email
 
Aug 1, 2014

edreams

I hab booked a ticket with edreams from newark to cleveland on first august 2014 and e dreams booked a flight via us airways. US airways stated that there was no such flight and they have charged my credit card 400 dollars even before confirmation of the booking.
Their phone is not working.and are not responding to emails.
Chrism Send email
 
Jul 9, 2014

Refund

I attempted to book flights using a credit card on the eDreams website, and then with PayPal. I received an email to see this had not worked and I would have to do via bank transfer. Smelling a rat I cancelled my booking, only to then discover that eDreams had taken 2000 Euros from my account. In response to emails and phone calls I was told a refund would take up to 16 days. It is now the 16th day with no response to my most recent emails other than automated ones. I suspect they have done nothing. This is totally unacceptable and I will be making as big a stir as possible via social media and the press to publicise how shoddy customer care is with this outfit if I do not receive satisfaction within the next few days.
Darent Send email
 
Jul 7, 2014

EDreams fraud

DO NOT BOOK WITH EDREAMS.....
I bought flights and a Hotel (Hilton in Dubrovnik) and once I had paid, they then put the prices up.
I was asked if I wanted to then cancel my trip, I did so and I have still not received a refund for the Hotel 3 months later!!!!!!!!

They are scam artists, KEEP AWAY......
vigilante Send email
 
Jul 6, 2014

Fraud!!

booked return flights liverpool to malaga and malaga to liverpool. they took the money booked the return flight only and said outbound flight isnt available!! (what use is a flight back if i dont have a flight there!!)

they wont refund my money!!

and they are still advertising the flight that that is NOT available (confirmed with the airline) how many more people will book this and be told the same thing?

THIS IS A SCAM DONT USE THIS AGENT!! EDREAMS ARE A FRAUD!!!!
maju Send email
 
Jul 1, 2014

EDREAMS changed the ticket charge

I have booked my ticket in edreams india website on 29th July 2014. COK-CDG (two people). After waiting two days I didn't receive the second mail with ticket. I mailed them in between, no reply until now. I called them after two days , then they said the ticket price is changed so they didn't booked it. I asked them to cancel the booking. Fortunately they cancelled and mailed me back the cancellation confirmation. They are saying that the amount will be credited to my account in 5 working days of time. Fingers crossed, waiting for the money back.
Julia Sam Send email
 
Jun 24, 2014

Flights to Atlanta

My credit card was declined and i made the necessary corrections and told how to charge my card .I got a mail that they got my mail and someone would contact me in 24 hours but nothing has happened and no one contacted me what is going on.

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