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eDreams

United Kingdom

Consumer complaints and reviews about eDreams

altafraja59 Send email
 
Jan 4, 2016

refund

The edream agent not give refund and not give email address. Only call and that hold 30 minit after that pick call.after pick call talk 30 minit. The call charge 15per minit and still not sort out. We need call continue 3 days then sort out yr refund. They not give email address and we cant email to edream. Please dont trust edream.
jackiewhite100 Send email
 
Jan 4, 2016

edreams

do not touch edreams with barge pole - the company creates nothing but problems and takes 6 weeks and lots of phonecalls to india and many emails. still waiting for my refund!!! this is the worst company I have ever dealt with. you book a package and expect transfers bur guess what they are not included!!! so booking with them is a very costly mistake.
Junwhite Send email
 
Dec 31, 2015

Double booking

I tried book first with direct to the airline however it will alway reference me back to edream. Thinking this must be a new system.
I made a booking from Barcelona to London by mistake. I applied another one with the return flight. I called the Edream staff 03333000297 Staff are not very helpful and would not listen. I also instructed them to cancel a specific booking, however they canceled the one with my return booking. The point is now is I wanted a full refund on the one that I asked to cancel which is worth £121.39. They cancelled the one and refunded me with £51.+ and would still charge me for the service charge for them doing nothing. They are a THIEF...

There must be a way for victims like us that they should be penalised but the government. And paying us what is due for us hard working people... The are milking on us and by posting this thing on this page, will it do go? I don't know but the good is the to take them out the system....

Can some one help how we could do this....
conchita43 Send email
 
Dec 29, 2015

Phantome Tickets and still no refund

Update- 12/19/2015 I still have not received a refund after the 7-14 days I was quoted and received another email stating they want to see that I bought new tickets after we were told the tickets edreams bought had been cancelled. This information is irrelevant unless they want to give us money for the new tickets, which they don't. This company is infuriating and a complete scam. I wish I could give this company no stars.

I have been trying to post my story on every review board in the hopes of having people steer clear of this crap company. Here it goes...

I booked three tickets for three different dates throughout November while traveling around Mexico. I booked our tickets through edreams and received a confirmation email for all three flights including all three 6-letter confirmation codes for those flights. However, when we went to get on our first flight we were told that our seats had been cancelled because the booking agent we used to purchase those seats had their card decline. Which we found rather confusing and we were not permitted on that flight. We had to re-book the next flight (10 hours later) on a different airline and the cost for the new one-way tickets was equal to the cost of all three tickets.
When we arrived at our destination after some calling to confirm with the airlines for the other two tickets I found that only one of the tickets was valid. After looking through my credit card statement I found that edreams had placed two charges on my credit card. One charge was for edreams and the other was for the airline in which the ticket was valid. So basically the two tickets the edreams purchased with their corporate card (or however they do it) were useless and the ticket that actually got charged from the airline to my credit card was good to go.

Now, we aren't asking for the time we spent at the airport or the extra money that it cost to re-book the new tickets although in a just world that would be lovely. We just want the money for the two flights we did not fly on but paid for. However, that apparently is impossible as well. The customer service at edream's is atrocious. I spent almost an hour on the phone being transferred over and over again repeating the same story or getting "disconnected."

Finally, someone agreed to issue a refund and I asked for an email confirming this, which was sent and I thought it was the end of it until I received an email the following day saying they couldn't refund the money because we need to prove that we bought new tickets. This is irrelevant unless they plan on reimbursing us for tickets we had to re-book, which they don't. We were fortunate enough to have enough money to buy new tickets. So, back to the phones..

This company should be called Enightmares. Do not use this company. A simple google search will show this company is not reputable. I was redirected to edreams through Kayak, which I normally have not had problems with. I would have not used edreams other wise. Lesson learned.
DC1 Send email
 
Dec 19, 2015

Stole my money!!

I tried to book 4 flights to Ireland going through the process as instructed. Upon reaching the end it stated that the booking had failed and I was not given a booking reference. I therefore assumed no payment was taken. My wife checked our credit card details a couple of days later and noticed a payment was taken!! I called immediately and expressed my disgust at their underhanded attempt to take money from us without even giving us a booking! I was then told the money would be refunded in 3-5 days. A week later it still wasn't refunded. My wife then called and they apologised and said it would be refunded within 7 days. Now a month later we still haven't been refunded.

I will be taking further action and report these scamming thieves for the rip off merchants they are. I need to know who to contact and want compensation

D Creevy
TManero Send email
 
Dec 6, 2015

Cancelation of tickets/change destination

Hello!

Booking reference (edreams): 1491692835

Month ago we bought 4 tickets using edreams from Belgrade to USA by your company. We paid fully amount of 1740 EUR.
Unfortunately 2 of the passangers did not get VISA for USA so they cannot fly. Other two are ok with bought tickets and they will fly.

My question is, how can you help us with two other tickets for the passangers who are unable to fly to USA, can we get some decrased refund, can we change passangers or can we change the destination in the amount of bought tickets so you can our tickets sold to smbdy else and give us other two for some other destination in the budget. I would like to highlight that the flight is february 10th 2016 so there is plenty of time (more of 65 days) to sold our 2 of 4 tickets to smby else and for us to get refund/chng psngrs/cnhg dstntn.

I think that is in both interest to sold again those two tickets to somebody bcs we cnnt fly. (You will earn money for our 2 tickets in fully amount and we can get some cheaper or same amount tickets). It is a win win situation for edreams (to earn extra money for our tickets and to make customer satisfied). It is even more possile bcs we didn t make check in or give any informations regarding passangers (only name/surname) due to more then 65 days till flight.

Please respond promptly due to the flight deadline.
Thanks in advance.
Krg.
Alex - contact mobile: +385914455195
+385993076989

email: stekovica@gmail.com
Odders Send email
 
Nov 29, 2015

Mislead

I booked flights on 27th to Tenerife under Odette Devlin and Ritchie Parker.
My intention was to book for 28th December returning 2nd Jan, but as I am short sited I pressed The wrong month and confirmed, within less than a minute my partner informed me if my mistake so which I contacted you straight Away- less than two minutes of doing the booking. Your agent told me to contact Thompson Airways and inform them and they should refund me.
I contacted these immediately who informed me they wouldn't refund me that I need to go back to who I purchased the tickets from.
So then again I contacted yourselves who again told me to contact Thompson airways. After being on the phone for 1 hour and 45 mins constantly explaining my keyboard error I'm being told tough luck.. No one is helping me, I don't wish to travel on ant other dates I just want my £90 back, this error was noted instantly and I have legal rights as a consumer. I will be taking my complaint to the chief ombudsman if I do no receive my money back. Odette
Contact: 07821116063
iansheff Send email
 
Nov 26, 2015

baggage

do not book anything with edreams went to check in at Tenerife Airport was told that no money had been paid to Ryanair for our luggage to be brought back. as there was five of us in our party it ended up costing me another 130 Euros for our bags to be brought back on top of the 47 pounds we paid each for luggage when we first booked the flight ,Tried phoning but got no joy there
Needtogrieve Send email
 
Nov 24, 2015

eDreams fraud

Where do I start nearly £1000 down booked with them for 3 adults to attend a funeral in Spain wrong return flight confirmed payed them baggage but they didn't send to easy jet so £32 per bag at the airport, 6 hours of calls trying to change my flight so we didn't have an 8 hour wait at Madrid no joy so yep 8 lovely hours in an airport 2 emails tweets and now my account frozen card canceled as they have put manual payments through in otherwords they wrote my card details from their secure checkout Iam still waiting for a reply
AVOID AVOID AVOID
setafire Send email
 
Nov 22, 2015

Flight change is a major pain in the ass!

I had booked a multi-city itinerary from Boston to London, and Mumbai to Boston via Edreams. My mistake, I did not read reviews about this company before and fell for the lowest price offered by them.
My flight is through Canada for which I did not realize I needed a transit visa, so I had to call them up about being able to change the ticket. Just verifying that I can do this, took me about 6 calls. Every time you call their only number, the call keeps getting dropped.
And so after verifying I proceeded to actually make the change.
And I must have called about 20 times to edreams, 12 just today, to be able to get the reservation changed. Every time they redirect it to their Spain office, which is by the way the only office that can make a change, the call WILL drop. Count on that.
So, if you think you will be able to make a quick change, good luck with that. Nothing seems easy with this company, as has already been noted by so many other people. A good lesson for me and oh yes, I am going to make sure I get the money back from them if they are unable to change my ticket.
Obviously, there's no way I can get the time or energy that I have wasted in this, back.
Usch Harms Send email
 
Nov 21, 2015

over charged

To Company Contact Dana Philip Dunne-CEO

In the MOMENT I PURCHASED THIS FLIGHT ( EW 107) (4U8053) BANGKOK TO BERLIN (Germany) the price got displayed as: The details of the amount charged to your card are shown below. $503.54 Eurowings and eDreams $54.68. And stated in writing under the amount: This ticket has been converted from the airline’s currency in order to display it in you local currency. Beside my Name and Phone number and e-mail address got displayed. Everything worse corrected so I purchased the flight. IN THE MOMENT I PURCHASED THIS FLIGHT YOU CHANGED MY ADDRESS FROM 21 FIJI STREET, RUSSELL ISLAND 4184 (Australia) TO 21 FIJI STREET 12345 RUSSELLISLAND, USA. AND YOU CHARGED ME US DOLLAR. I ONLY GAVE YOU MY AUSTRALIAN ADDRESS AND I NEVER LIVED IN THE USA OR BEEN IN THE USA.
PLUS YOU ADVERTISED: LOWEST PRICE GUARANTEED I send you 6 e-mails and contacted you by phone 3 times
What are you stating with lowest price GUARANTEED. This flight I booked with you I booked because the total has been $558.22 including 2 times 23 kg luggage.
Because you changed my Address to USA you charged me US Dollar 722.00 plus 4 days later 72.00 Australian dollar.
Booking Germanwings airline direct including all Meal and 2 times 23 kg luggage has been 680.00 Australian Dollar. So way book with eDreams if I hat to pay more with eDraems. I rang Germanwings in germany to change my address back to an Australian address, plus I booked better seats with them direct.
I got overcharged from you $235.78 Austalian dollar for this flight
I like to get this Money back in to my Credit card
edreams – A very inefficient and Misleading service

U Harms
Paulie1 Send email
 
Nov 20, 2015

Reimbursement re baggage

I was charged again at the airport for my baggage having already paid Edreams. After phoning Edreams I sent an email attaching the receipt and eventually getting an email to say I would get a reimbursement which I didn't receive. I phoned again today and after holding on And trying to get myself understood for 45 minutes I was told they had sent me an email asking for my bank account details which I did not receive. This is despite the fact that their email had said I would be reimbursed to my original card. I was then cut off. I have spent hours on the phone and am now completely fed up and frustrated.
MichelleL Send email
 
Nov 19, 2015

Extortionate fees charged

I telephoned eDreams to make a booking, being seduced by their advertising cheap flights on google. I really wish I'd booked direct with the airline now!! I was booking a flight from Bristol to Dublin for myself and a friend. Not once was the breakdown of what I was paying for ever told to me. I felt hurried and rushed through the phone call. I was not asked if I wanted to have luggage. It was only when I mentioned it that it was added on. I asked why there was such a difference in the flights they quote online and the flight price she was quoting me. I was told it was because of the fees. No more information was offered to me. I took what she said in good faith and booked. It was only when I received the confirmation email telling me just how much in fees I had paid that I really understood JUST HOW MUCH I HAD BEEN RIPPED OFF. One flight came to £63.61 and the second flight came to £59.98 and eDreams fees were £52.49!!!!!!!! I paid in fees almost the price of one of the flights!!!! But of course it is too late to dispute then because the flights are non refundable. This is what eDreams count on, rushing through the phone call before you start asking questions and it is too late, they have your money. Also of interest is the fact that when I went onto the website afterwards to see if there was anymore information on there, you realise that they are charging £18 for a 15kg bag to be added to the flight, and yet on Ryanair they only charge £15 and on Air lingus only £10 so they are scamming you even on the luggage allowance too!!! They quote a £1 a minute telephone number for customer care which is illegal in this country and Ryanair has taken them to court about the fact that you can be duped into clicking on their website link in google when you think your clicking on Ryanair. Everything about this company screams unscrupulous and I am having my bank's dispute team take up the case to try to get the exorbitant fees back. Please never book with this company. The internet is littered with complaints and I wish I had known about them all before booking with them.

Extortionate fees charged

barbaramacmahon Send email
 
Nov 16, 2015

Refund due

I bought Transaero flights from London to Moscow for October 2015. Transaero went into liquidation and the flights were cancelled. My bank statement says clearly that my payment was made to eDreams. I have phoned and emailed eDreams a total of 24 times, but I have got no further with getting a refund. Most times they end up disconnecting the calls and ignoring the emails. Don't buy from this company.
zoeh Send email
 
Nov 12, 2015

charging me 30 pound to be put on hold!!

I booked a flight for me and my partner the other day,

Just had my phone bill through and have been charged £31.00!!!! to be put on hold for 25 minutes and ended up hanging up! think this is disgusting.

All I wanted to do was change 'MRS' to 'MISS' on my title. The first woman I spoke to said she would put me straight through and I was put on hold for 25 minutes! think its appalling as it didn't give me an option of title at all - only offered 'MS'.

I then contacted RYAN AIR who I'm flying with and they told me needn't to worry as the title wasn't on the boarding pass.

charging me 30 pound to be put on hold!!

Rachel19121993 Send email
 
Nov 4, 2015

Luggage

I booked a flight from Lanzarote to Glasgow priest wick. I paid for two 15 kilo luggage cases. I arrived at the airport to be told that whilst Edreams had charged me for the cases, they hadn't bother telling Ryan air. So I had to pay €80 for two cases. Tried to contact Edreams to complain direct, nobody has bothered getting back to me.
Alir17 Send email
 
Nov 3, 2015

Wrong flight timing

I booked a ticket for 6pm afternoon time, however the edreams rather booked me in 6 am in the morning.
eDreams Send email
 
Oct 23, 2015

eDreams Complaint

Dear Cagdas,

Thank you for your comments.

We are sorry if the service provided was not the expected.

In order to look further into your case and assist we would kindly ask you to provide your booking reference replying a private message we have sent you.

Warm regards.

Nicole - eDreams
Reach Send email
 
Oct 16, 2015

Ripping off 56% of ticket cost by hiding so called service fees

I booked flight ticket through website edreams.co.uk on October 1st. All the way through the booking process I was convinced that the total cost for my two tickets was around £80, which was agreed. Only while I tried to make the payment, I noticed there was some service charge added but was deducted therefore the total cost was still around £80 as agreed before. So I just entered my card details and pressed "continue", however it suddenly showed some words quickly during the process that around £46 will be added to the agreed cost, it was absolutely not what I expected, but there was no way or button for me to stop or cancel, therefore I quickly closed the website, hoping the transaction would then be stopped by this way. However after I checked my email, there's confirmation email from Easyjet for my tickets but the price was £98.56, not agreed around £80. However I received another email from your company. To my real surprise, you again added further cost of £28.08 on top of the £98.56, making the total cost to £126.64. That was not what I expected and not the total cost agreed during all the way for my booking.

According to the Consumer Act 2015 coming effective on October 1st, "Service should match up to what has been agreed" , and the customers have the right to get refund "when they are not provided with reasonable care and skills", from what I felt, the total price of around £80 agreed seemed misleading. And the added and then deducted service charge was misleading and confusing too. Besides during the payment processing progress, while I suddenly realised something not right that I might be over-charged by more than 56% of the agreed ticket cost of around £80, there's no button or ways that allowed me to stop or cancel the booking. This is absolutely unfair and kind of rip-off. It's the first time in my life I suffered this sad experience for booking flight tickets.
Peandreadis Send email
 
Sep 17, 2015

Baggage paid twice for return flight

Paid for baggage outward and for incoming flights,when returning to UK was told in Athens airport that baggage had not been paid for return flights despite showing them invoice that it had been paid,so consequently have paid twice.It seems from all the bad complaints and other customer negativity regarding overcharging that my chance of a refund is very slim,but if necessary I will pursue it through the courts and I suggest everyone do the same,either as a joint action or individually.
33vista Send email
 
Sep 12, 2015

extra charge for baggage / bank why?

Departure DQT52U - return PRB9JX

At Athens Airport I was told our baggage for the return trip from Athens to Stanstead had not been paid.
We had to pay at baggage drop out of 145 euros.

On eDreams invoice it showed as: £497.98 My Bank Statement £497.98
£317.29 £338.29 WHY
E dream £53.44 £53.44
On 20 August I wrote to eDreams complaining about the above charges and I had a reply that they would look into the matter.On 30 August I sent another email as I had not had a response. To-date 12 September they have still not contacted me.
Lindsay Send email
 
Aug 18, 2015

Overcharged

I booked flights through edreams. My total price should have been £407.22 broken down into 3, inbound flight, £214.48, outbound flight £154.98 and edreams charge of £37.76.

These amounts were different to what was taken out my bank, they actually took £230.07, the other 2 transactions were correct. I am owed £15.59 and have been waiting for a refund since February. I have contacted the customer service team several times and emailed numerous times also, I have even provided an email proving the amount that was taken out my bank. They admit they have overcharged me but have not done anything about it yet. Every time I get in touch I have to go through the same story over and over again, it's ridiculous. I will never ever book through edreams again.
nedlo Send email
 
Jul 27, 2015

WAITING FOR REFUND

BOOKED FLIGHTS FROM CORK TO IBIZA, AIRLINE CANCELLED FLIGHTS. EDREAMS TOLD ME IT WOULD BE A MAXIMUM OF 12 WEEKS FOR MY REFUND. IT IS NOW JULY 27TH AND NO REFUND. HAVE CALLED THEIR CALL CENTRE, (WHICH PUT YOU ON HOLD FOR AGES) AND STILL TOLD THE SAME STORY, IT ID BEING PROCESSED MADAM. I CONTACTED CZECK AIRLINES MYSELF, GOT A REPLY IMMEDIATELY, THEY TOLD ME EDREAMS ARE RESPONSIBLE FOR MY REFUND. WHERE DO I GOT FROM HERE???????????????
Lele Send email
 
Jul 26, 2015

Emanuelle

This page: eDreams.com for booking Air they sale
Tickets,Hotels through the Internet....is the fraud Winner , this company after you set up your vacations,air tickets,will be ready to attacked. The criminals ask for your credit card to finalize your transaction like any other website of this category. After 1 or 2 hours this people send you another email... But this one is to informed you that the credit card was denied and listen to this....The criminals ask you to Transfer the total amount of Money ...to some bank in UK.and also they designed to make people feel secure about your transactions but this is all for naught ,very well done SCAM be worry .. the fraud criminals will ask ;first ,that funds be sent to a bank account. ...15DEUT40508129608900 , Deutsche Bank . IBAN: GB15DEUT40508129608900 in order to confirmed tour transactions!!! They send emails to everybody informed that payment couldn't processed,and they said "Transfer Is required as the only method of payment.... Your credit card won't be charged....... .Account holder :Vacation eDreams S.L.
July 20 2015
Don't Be the Victim of Deposit Scam!
Emanuelle c.
phil1104 Send email
 
Jul 22, 2015

charges for booking never made

Hi there, 


We tried to book 4 ticket to Kyrgyzstan on the 18/7/15 ,what happened that you charged my wife card £94.80   and no booking was made, i hade to call your company and the person who answered couldn't find our booking through my email, she insisted that the only way to find it is to give the card number in full, which i found very strange, eventually I've been told that the booking wasn't done due to a technical fault,  when i asked for the reason to charge £94.80  she replied that's a fee of booking, i don't know exactly which booking she's talking about, do you charge for booking that have not been even made???. She also said that the money is on the way back to our card. I'm now in Kyrgyzstan with my family and we've been checking my wife bank account online on daily basis and no money was refund, so I'm ask you to refund the money with immediate effect otherwise I have no choice but to contact my solicitor for fraud. 

Looking forward for your reply, or to see the money in the account in the next few days .

Philip Augustine 

phil_11@hotmail.co.uk


Card holder : E  Kisileva


Regards 

Philip Augustine 

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